Director Of Operations Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Directors of Operations are senior executives who oversee the production of goods or service delivery in an enterprise. Their goals are ensuring staff performance and customer satisfaction; typical Director of Operations duties are handling inventories, budgeting, implementing new technologies, quality assurance, and supervising financial management. Based on our resume samples, essential qualifications for the job are analytical thinking, financial expertise, leadership, flexibility, time management, and communication abilities. Those seeking to fulfill this position should display a Master's Degree in business administration in their resumes.

Looking for cover letter ideas? See our sample Director Of Operations Cover Letter.

Want 2-3x more interviews (guaranteed)? Get a Professional Resume Rewrite from ZipJob

1

Director of Operations

Provided construction support to Xtreme's offices which include project management and employee development.

  • Implemented systems and processes to improve efficiency and reduce project costs and durations.
  • Managed planning, sub-contractor selection and construction management of design-bid-build upgrading.
  • Created and implemented a strategic business plan for profitable growth.
  • Increased revenue by 65% with vendor and project negotiations.
  • Successfully resolved employment turn-over by 80% through creating incentive and training programs.
Candidate Info
15
years in
workforce
2
years
at this job
2

Director of Operations

Directed Operations including all supply chain, manufacturing, facilities, quality, continuous improvement, and maintenance for $40M manufacturer of FDA, EPA, and VMD regulated water treatments, medicines, and foods for aquariums and ponds.

  • Selected by management to head the operational integration of a new Windows-based, Microsoft Navision, ERP system.
  • Assisted on the selection, planning, and coordinating of a plant closure in France to alternative manufacturing locations in Portugal, Mexico, and China.
  • Decreased number of Supply Supervisors / Managers (overhead) from 21 to 11 associates in 4 year time period while improving service levels, efficiency, and reducing inventory.
  • Realized a 19% improvement of effectiveness through improved scheduling, quality, and communications.
  • Established pull systems, Kanbans that reduced inventory by 27%, reducing material handling, inventory transactions while improving on time delivery and product fill rates.
Candidate Info
31
years in
workforce
5
years
at this job
BS
Mechanical Engineering
MA
Master of Arts
3

Director of Operations

Anchorage International Airport Food and Beverage Operations with 12 locations at $20 million in annual sales.

  • Completely rebuilt a dysfunctional management team in a high volume remote airport location.
  • Reduced food and beverage cost of sales by 6% through menu optimization and reducing shipping costs.
  • Designed and coordinated the construction of 4 new concepts within the airport to reduce royalties and increase profitability.
  • Completely reorganized the management team and management structure to reduce redundancy and overall labor cost by 15% while increasing crew satisfaction and productivity.
  • Improved relations with the airport management and brand district management.
  • Increased the capture rate and sales over previous year by 20% through improved guest service.
Candidate Info
35
years in
workforce
3
years
at this job
4

Director of Operations

Operational and business development leader for the NW Mobile Hardware Repair, Managed Mobility Services and Professional Services Engineering technical delivery group.

  • Established the formation of a high margin Managed Mobility Service team which was adopted as a top strategic offer for the Peak-Ryzex organization, exceeding industry margin averages.
  • Architected and initiated the account acquisition strategy for the Managed Mobility Services offering.
  • Revitalized the areas of Mobile Hardware Repair and Professional Services Engineering teams into margin- rich divisions exceeding EBITA goals for 2014 by 37%.
  • Initiated standardized methods and for costing, quality and deliverables for the Professional Services Engineering group for W-2 and subcontracted engineers to achieve higher margin potential, streamline job quoting and minimizing job site errors.
  • Wrote and implemented the revitalization business plans for the aforementioned areas.
Candidate Info
19
years in
workforce
4
years
at this job
BS
Business Administration / Marketing
MA
Master of Arts
5

Director of Operations

Directed daily operations for two inbound customer contact centers in Georgia and Texas comprised of 250 - 300 employees. Both centers are dedicated to providing superior customer service in all aspects of responding to customer inquiries via the telephone and internet on behalf of multi-state/multi-territory client.

  • Reduced call volume by 5% by developing a process to proactively contact customers impacted by a billing cycle change.
  • Reduced advisor average daily handle time (AHT) by 25%.
  • Facilitated communications with client management teams regarding weekly and monthly contractual service level agreements.
  • Managed interactive voice response (IVR) projects as a result of client upgrade requests.
  • Led new hire practices for advisors and management including managing job fairs and outsourced recruiting firms.
Candidate Info
16
years in
workforce
4
years
at this job
BS
Management
6

Director of Operations

Promoted by the Vice President of Operations and Owners to lead the largest steel fabricator site serving the Long Products Division
Led and managed 139 personnel to include support groups covering six diverse work centers through a difficult post failed integration period

  • Created and directed new operations team post attrition of prior high performance team.
  • Responsible for Budget and Cost control
  • Re-engineered organizational policies, procedures and processes with objective to increase revenue by 55%
  • Reduced manpower requirements by 27 percent and overtime by 73 percent, while increasing production by 12 percent
  • Implemented processes improving quality and on time delivery while reducing past due orders
  • Provided site safety leadership to ensure strict adherence to corporate safety standards
Candidate Info
13
years in
workforce
3
years
at this job
7

Regional Director of Operations

Promoted to direct overall business operations of 16 communities (800+ units) including Memory Care, Assisted Living, and Independent Living locations. Developed and managed annual regional budget of $30.4MM including revenue and expense forecasts, leading 14 Executive Directors in delivering premium service to residents while meeting financial goals.

  • Led integration efforts following acquisition of three new communities, outlining and training new staff on Brookdale standards, guidelines, and expectations.
  • Inspected communities to verify compliance with corporate standards, state/federal regulations and licensing mandates.
  • Facilitated communication between communities and divisional/national offices, ensuring clarity around policies, procedures, strategic goals, and performance management.
  • Partnered with Regional Marketing resources to develop and execute sales and marketing strategies that best positioned communities to increase occupancy.
  • Hired, trained, and developed Executive Directors within region, providing performance evaluations and coaching.
Candidate Info
25
years in
workforce
2
years
at this job
BA
Psychology
8

Vice President, Director of Operations

Responsible for day to day operations of a medical billing and practice management company using contemporary technology to serve both hospital-based and private practice physicians, providing services to nearly 100 physicians.

  • Decreased the A/R days to 40-45 days in the first 6 months and maintained that level.
  • Improvement of the error/denial rate to nearly zero.
  • Increased net collection rate on overall client basis to 95%.
  • Researched, developed, and implemented a document imaging solution to receive documents from multiple sources, to organize and store files electronically for easy retrieval by multiple users in a secure archive, producing optimized revenue for physicians and reduced operating costs that enabled quicker turnaround of claims process, leading to improved cash flow.
  • Facilitated employee productivity using a combination of staggered hours and remote telecommuting employees.
  • Installed a sophisticated charge capture software, reducing time of claims output significantly.
Candidate Info
25
years in
workforce
14
years
at this job
BS
Health Care Administration
9

Director of Operations West Coast Distribution

Successfully converted a highly labor intensive manufacturing operation into a lean distribution operation

  • Managed over 150 employees in a unionized environment
  • Full P&L and budget responsibilities - $30 - $40 million annually
  • Reduced expenses as a percentage of sales by 44% by renegotiating vendor contracts, reducing excess staff, and by micro-managing all expenditures
  • Converted furniture manufacturing operation into a pick & pack distributor by retraining staff, implementing engineered operating standards, and automated work processes
  • Implemented cycle count and inventory control program which improved inventory accuracy from 85% to 98%
  • Implemented Oracle 11i WMS and Inventory modules with RF technology
Candidate Info
7
years in
workforce
2
years
at this job
BS
Business Administration
10

Vice President of Operations/director of Operations for Capital Video

Sales growth in excess of 200M per year in a chain of 40 Retail Stores and 2 Distribution Centers

  • Execution of Operations for all East and West Coast offices including Distribution Centers, Financial offices, Retail locations and Human Resources departments
  • Implemented upgrade of Inventory and Finance system mainframes to increase sales and efficiencies
  • Initiated paperless upgrade of the Human Resources Platform (ADP) and Warehouse Inventory Platform (Sage/MAS) to increase productivity and streamline Operations
  • Increased Market Share through controlling and improving selection and replenishment at Retail Accounts from 10% to 26%
  • Reduced shrink from 3%-4% to under .5% within 18 months through Inventory Control and Accountability
  • Updated multiple Systems and Policies to increase performance, sales and income at both the Corporate and Field locations
Candidate Info
24
years in
workforce
2
years
at this job
BS
Biology
Public Speaking

Free Professional Resume Critique

We have partnered with TopResume to bring you a FREE resume critique service. Upload your resume and within 48 hours TopResume will email you a detailed analysis of what hiring managers and automated systems think of your resume – and how to improve it.

Browse
Upload Resume File