Desktop Analyst Resume Samples

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Desktop Analysts provide technical support to company clients, either on-site or using virtual support services. Common duties of a Desktop Analyst are taking phone calls from clients, reading emails about technical issues, identifying technical problems, making recommendations for improvement, troubleshooting hardware and software problems, upgrading software, and training users on how to manage their systems. Resume samples in the field highlight the following job skills: computer proficiency, troubleshooting, decision-making, conflict resolution, customer service, and attention to details. The ideal resume for the job should highlight at least a Bachelor’s Degree in information technology.

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1

Desktop Analyst

  • Supported adds, moves, changes for Mac Books Pro, and IMac's running Osx 10.7 Lion, 10.8 Mt Lion, 10.9 Mavericks, and 10.10 Yosemite for advertising agency.
  • Installed, configured and support CS5, Microsoft 2011 and Office 365 as well as configure and load printer drivers for Canon C7200.
  • Android, iPhone 5/6 mobile device supported new user set ups, email, Os as well as RMA issues.
  • Calibrated canon image runner weekly. Load applications such as Universal type client fonts, Adobe Acrobat professional and schedule tracker 10 software etc.
  • Set up end user IMac desktops.
  • Ad and remove telephone extensions using Cisco Unity Administrator 6.1.3000-1 for Cisco 7940 phones.
Candidate Info
5
years in
workforce
2
months
at this job
AA
Liberal Arts
Marketing
Certification
2

Senior Desktop Analyst

Analyze and resolve computer and network hardware and software problems within SLA's.

  • Support customer issues and requests by creating, tracking, and documenting solutions in Remedy.
  • Perform administration tasks within windows network accounts in Active Directory.
  • Provide a path to problem resolution via escalating an issue or engaging a vendor.
  • Use remote desktop tools to troubleshoot remotely any outstanding issues.
  • Troubleshoot and remove virus or spyware local or remotely.
  • Troubleshoot and install air cards, BlackBerry's, Apple IPhone/ Pads.
Candidate Info
7
years in
workforce
7
months
at this job
C
Network Engineering And Management
3

Desktop Analyst

Support internal user workstations, peripherals, phones and PDAs

  • Maintain and repair, through troubleshooting compnenet replacement, workstations and peripheral devices.
  • Provide support for MS Office suite and back office application connectivity.
  • Document technical support requests and production changes
  • Provide follow-ups for request and incidents
  • Research and prepare reports for hospital projects
Candidate Info
12
years in
workforce
7
months
at this job
Business Management
4

Desktop Analyst

  • Provide desktop support for multiple facilities via remote software, hands on or traveling to the site where the customers are based
  • Setup new systems or re-image current working systems with the corporate approved image and other software that maybe required for the end user perform their duties
  • Setup new phones in the NEC 8500 or 8100 phone system, also move phone extensions when users move to a new location
  • Setup new voicemail boxes or reconfigure existing voicemail as needed
  • Setup AV equipment for offsite presentations when required
  • Manage and prioritize work using the Remedy ticketing system
  • Work with 3rd party vendors ordering parts and services
  • Setup order and deploy Spectralink IP phones
  • Work with Active Directory on a daily basis
  • Fill in as the PACS Admin backup
Candidate Info
12
years in
workforce
4
years
at this job
5

Desktop Analyst

  • Windows 7/10 Desktop support
  • Windows active directory administrator
  • Software/Hardware support for all of the Holy Redeemer Health System
  • HP Laser printer repair and deployment
  • Windows Desktop image creation and deployment
Candidate Info
27
years in
workforce
1
year
at this job
AS
Electronic / Computer Engineering
6

Desktop Analyst

  • Technical support and break fix for classrooms, Instructors, and Upper administration.
  • Training users on advanced Microsoft office suite utilization, macro creation, and other integrated office features.
  • Configure security measures for wireless access points, setup vlans, and contribute to network policy and procedures to ensure there were no data breaches.
Candidate Info
7
years in
workforce
2
years
at this job
7

Voice and Desktop Analyst

  • Onsite support of [company name]'s VoIP and LAN/WAN network
  • Provide daily support of Avaya Aura IP Platform. Modular Messaging and Call Manager system
  • Provide daily support of Cisco CUCM and Unity
  • Moves adds and changes, LAN/WAN monitoring
  • Provide daily support of Desktop moves, adds and changes
  • Provide System and Network documentation
Candidate Info
26
years in
workforce
1
month
at this job
BBA
Business Administration
8

Desktop Analyst

  • Second level support for all attorneys
  • Working with BES setting up a variety of different Blackberry's
  • Added, Deleting and provisioned Blackberry's on BES
  • Helped IT staff with pc/laptop rollout
  • Executive desktop support
Candidate Info
3
years in
workforce
7
months
at this job
9

Junior Desktop Analysts

  • Assist users with troubleshooting IT problems they may have with their workstaions
  • Route tickets to the correct agency to handle incidents
  • Resolve issues user may have with active directory accounts
Candidate Info
5
years in
workforce
5
months
at this job
BS
Computer Information Systems
MS
Information Systems

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