Desk Clerk Resume Samples

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Desk Clerks work directly with the public, especially in the hospitality industry or at the front desk of various organizations. Their duties include greeting visitors, updating records, making appointments, offering advice and information, maintaining the premises clean and organized, and solving various problems. The most common skills listed on a typical Desk Clerk resume sample are communication abilities, courtesy, attention to details and computer literacy. Based on our resume examples, no formal education is required for this job.

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1

Front Desk Clerk

Oversaw the development and launch of 100% Guarantee Satisfaction, Mobile Check In Services, and the One More Thing customer service program.

  • Optimized the overall customer experience through extensive customer service training as well as worked closely with all departments within the hotel including Housekeeping, Food Serviced, and Sales.
  • Mentored, coached and trained several new team members
  • Identified inefficiencies and made recommendations for process improvements.
Candidate Info
9
years in
workforce
1
year
at this job
AS
Arts
2

Desk Clerk

Provide customer service by greeting residents and guests, serving as the primary point of contact upon entry into the housing facility, and assist tenants in achieving their housing and personal goals

  • Answer daily telephone calls, take detailed messages, sort and distribute resident parcels and mail, and accept/record package deliveries in a timely manner
  • Ensure safety of the building, lobby, and all common areas, and report occurrences or concerns
  • Enforce building policies and procedures outlined in desk manual and precisely log all building activities
  • Respond to all emergency situations by alerting management, following safety precautions, and accurately documenting through a daily log
  • Assist management in resident activities and attend all required meetings and court appearances
  • Ensure that front desk is adequately staffed by effectively communicating with on-call staff as needed
Candidate Info
14
years in
workforce
12
years
at this job
HS
Mercy Housing Lakefront
3

Front Desk Clerk

Communicated with clients via phone, email and in-person to obtain information on accounts.

  • Managed incoming and outgoing calls.
  • General office duties: filed, faxed, made copies, and dispersed office mail.
  • Ensured that work area was kept presentable.
  • Verified and entered application information for assistance programs such as childcare, housing, food, and energy assistance.
  • Determined amount of food items for each family based upon number and prepared food shelf parcels.
  • Distributed food shelf parcels to clients.
Candidate Info
4
years in
workforce
3
years
at this job
GED
Business
4

Front Desk Clerk

Greeted and registered guests.

  • Monitored check in and check out times of all customers timely and professionally.
  • Made sure customers were billed appropriately and transactions were recorded properly.
  • Handled minor guest complaints.
  • Performed general administrative duties and assisted with answering multiple line phone systems.
  • Maintained cleanliness at the front desk.
Candidate Info
3
years in
workforce
3
years
at this job
Business Administration
5

Front Desk Clerk

Checked customers in/out of system, set up gym for daily use

  • In charge of closing cash register and consolidated cash payments
  • Sold specialty products, updated payments
  • Updated and reviewed customer contracts
  • General office work, prepared protein shakes, operated computer system for tanning machine
Candidate Info
8
years in
workforce
9
months
at this job
Criminal Justice
6

Lead Front Desk Clerk

Sharp business acumen and experienced in managing broad scope of customer service duties.

  • Greet and register guests in a courteous and professional manner.
  • Serve as Public Relations Representative for the hotel.
  • Answered multi-line department telephone calls within two rings.
  • Process credit card transactions.
  • Facilitate productive communication with management for maintenance or issues that need to be resolved quickly for excellent customer service and hotel accommodations.
  • Actively support staff by training and relationship building team members.
Candidate Info
1
month in
workforce
1
month
at this job
7

Front Desk Clerk

  • Greeted over 50 visitors daily and verified their identification cards.
  • Entered customer information into system while maintaining Microsoft Excel spreadsheet of visitors in log.
  • Ensured each customer accurately completed their respective liability form.
  • Provided reservation support using multiline phone system and in person.
  • Recorded over 150 messages daily and routed appropriately.
Candidate Info
6
years in
workforce
2
months
at this job
Criminal Justice
8

Front Desk Clerk, Trainer, Running Coach

  • Led a running group for facility members and community members, three times a week for six weeks, in preparation for a 5K race.
  • Designed, advertised, and led a 30-minute strength and conditioning class twice a week for students in the residence halls.
  • Logged members in to use the fitness center, ensuring each one was a registered member authorized to use the facility, documented number of members in various areas of the facility every hour for safety and recordkeeping purposes, and tracked inventory of athletic equipment being used by members.
  • Regularly cleaned and disinfected workout equipment, kept free weights organized, and ensured the weight room and track areas were clutter-free in order to maintain a safe and sanitary environment for members.
  • Explained fitness facility prices and packages to prospective members.
  • Carried out clerical tasks to prepare facilities for university athletic events.
Candidate Info
9
years in
workforce
4
years
at this job
BS
Biology
9

Front Desk Clerk

Maintain patient accounts by obtaining, recording, and updating personal and financial information.

  • Maintain operations by following policies and procedures; reporting needed changes.
  • Contribute to team effort by accomplishing related results as needed.
  • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed
  • Collections of outstanding accounts
  • Obtain authorization for patients prior to appointments
  • Insurance verification, medical billing
Candidate Info
9
years in
workforce
6
years
at this job
BS
Bachelor of Science
10

Desk Clerk

  • Performed administrative duties, prepared reports, and kept records for the efficient functioning of the residence hall, and department
  • Engaged students in opportunities for leadership development, community service, and social academic activities
  • Participated in departmental training during weekly building wide staff meetings and monthly campus wide staff meetings
Candidate Info
6
years in
workforce
9
months
at this job
BS
Business Economics

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