Customer Support Representative Resume Samples

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Customer Support Representatives ensure high levels of customer satisfaction and retention by performing a variety of tasks, such as answering and referring inquiries, solving complaints, giving instructions and promoting products and services. The job requires a skillset oriented towards efficient interaction with other people. The best resume samples highlight good communication abilities, courtesy, patience, problem-solving abilities and computer skills. Based on our example resumes, no formal education is required for this position, although candidates holding a college degree may be preferred by some employers.

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1

Customer Support Representative II

Maintained an average customer approval rating of 90% or higher for four consecutive years

  • Prepared special reports on compromised account patterns, gathered and summarized data
  • In direct communication for educating, training and building relationships at all levels
  • Consistently met or exceeded metrics based demands in a timely manner
  • Capable of always delivering professional customer service despite uncontrollable situations
  • Delivered one-on-one (or group) training to new team members on system tools, policies and procedures
Candidate Info
8
years in
workforce
4
years
at this job
Mass Communications
2

Customer Support Representative

Managed the goals and activities of two fellow CSR's in serving more than 100 legal clients and handling more than 180 projects per month.

  • Managed and trained two veteran Customer Support Representatives in effectively serving the OC legal client base for their electronic and paper-based document productions.
  • Consulted clients on legal document production best practices specifically concerning scanning, electronic data conversion, and records management.
  • Coordinated 180 individual client orders per month and delegated the completion and deliver of those orders in an effort to maintain the highest customer satisfaction.
  • Handled implementing "Employee Engagement" management principles that led increased CSR employee satisfaction.
Candidate Info
12
years in
workforce
7
years
at this job
HS
High School Diploma
3

Customer Support Representative

Exceeded individual performance metrics and ensured personal call quality met department goals.

  • Assisted in revenue growth for the Total Loss Program.
  • Intercepted complaints and provided solutions to ensure member satisfaction and retention.
  • Developed business cards to increase revenue through use of referral website.
  • Selected to join The Office Environment Committee for discussions on making [company name] a better work
Candidate Info
10
years in
workforce
2
years
at this job
4

Customer Support Representative

Resolved customers tax questions through email at a rate of 25 per hour which is 50% higher than average

  • Contributed to the most successful tax season in company history with growth in the company of more than 30%
  • Worked with a team to complete special projects such as resolving fraudulent charge issues and customer reimbursement
  • Advised the IT department of ways to improve the company website to bring in and retain clients
  • Developed the ability to read, understand and teach others about IRS forms to help with personal and small business taxes
Candidate Info
8
years in
workforce
2
years
at this job
BS
Finance
5

Customer Support Representative

  • Improved customer experience and relations through the emphasis of human value and safety
  • Facilitated and resolved residential and commercial customer billing and account issues for over 6 million Business Partners
  • Taught Business Partners about electrical energy conservation, electrical supply and distribution technology methods, and State Program opportunities
  • Coordinated and developed electrical outage reports and updates with our Regional Dispatch Offices, 911 Dispatch Centers, and Safety Forces in 6 states
  • Assisted in Hurricane Sandy restoration efforts of 1.3 million electrical outages and 850,00 calls received
  • Met and exceeded company performance standards
Candidate Info
7
years in
workforce
3
years
at this job
Graphic Design & International Business
6

Customer Support Representative

Provided an average of 50 daily pre, post adoption support to users

  • Escalated technical issues to appropriate departments
  • Administered technical support to domestic and international users
  • Recommended best practice solutions in user procedures and supervised users to correct software/GPS errors
  • Recorded and tracked specific user software issues
Candidate Info
2
years in
workforce
2
months
at this job
BA
International Studies
7

Customer Support Representative

Provided product sales, service sales, problem resolution, and technical support in a call center environment.

  • Responded to customer requests for purchases, information, and account maintenance.
  • Listened to customer explanation of need and offered applicable products or services.
  • Researched options for problem resolution and provided solutions.
  • Communicated daily with team members in billing, retention, and technical support in order to expedite resolution of customer concerns and/or complete purchase of services.
  • Consistently met performance and quality benchmarks in professionalism, establishing rapport, problem resolution, and voice tone.
  • Completed voluntary training sessions to learn how to increase and enhance customer satisfaction.
Candidate Info
9
years in
workforce
1
year
at this job
BBA
Marketing
8

Customer Support Representative

Provided day-to-day customer support on C2C applications using various troubleshooting methods such as querying SQL tables and verifying data within the application

  • Tested problems and glitches that arise and determine root cause; if needed, write up technical
  • Served as a Business Analyst to clients by determining requirements and communicating with HAL
  • Delivered training on HAL specific software for clients in person, via phone, and e-mail
  • Backup and updated customer databases in a SQL environment
  • Maintained customer network printers and RF scanners
Candidate Info
8
years in
workforce
2
years
at this job
AS
Applied Science
BS
Management
9

Customer Support Representative

Handled, coordinated, addressed and resolved customer issues and all needs of their assigned accounts

  • Entered material loads into database system and scheduled appointments
  • Answered busy phones and took messages when needed
  • Provided excellent customer service at all times to both external/internal customers
  • Helped update times for the local fleet as necessary
  • Backed up support for operations and dispatched as needed
Candidate Info
6
years in
workforce
1
year
at this job

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