Customer Support Executive Resume Samples

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Customer Support Executives are responsible for increasing customer satisfaction levels and coordinating and motivating the staff. They represent the liaison between companies and their customers and need to highlight a complex skillset in their resumes: leadership, analytical thinking, computer proficiency, the ability to solve problems and excellent communication skills. Based on our example resumes, candidates have studies in a diversity of areas, such as communication and marketing, and most of them hold a Bachelor's Degree.

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1

Customer Support Executive

Collaborated with other departments within [company name] on regular basis to resolve customer concerns.

  • Acted as a focal point for assigned processes and department interface.
  • Completed thorough documentation via [company name] internal ticketing process to ensure each issue has accurate tracking from problem reporting to problem resolution.
  • Maintained productive and satisfactory relationships with clients and employees to ensure dispute resolution.
  • Provided operational support by preparing detailed and accurate documentation such as invoices, memos, letters, financial statements and other documents using all Microsoft applications.
  • Maintained confidential and secured information of the firm.
Candidate Info
6
years in
workforce
3
months
at this job
BS
Business Administration
2

Customer Support Executive

Called customers to validate their home elevation and solar panel loans and see if they wanted to continue with approved loans

  • Set appointments with our loan managers for customers who were approved for loans
  • Worked with customers to help them understand what kind of work would be performed if their property was suited to receive a loan
  • Contacted contractors to schedule visits to customers' homes
  • Suggested open loans that were qualified for the already open accounts to get them started and prepared for next step of completion
Candidate Info
5
years in
workforce
2
years
at this job
3

Customer Support Executive

Assisted customers manage assets and distributions for investments including development of new business opportunities.

  • Worked directly with management team to develop effective processes to support prospective clients.
  • Supported sales team with customer qualifications and new business development.
  • Skillful developer of good rapport among team members to promote professional culture.
  • Targeted existing client base and increased customer consultations by 20%.
  • Built solid partnerships with new customers adding over $5M in new business.
Candidate Info
2
years in
workforce
2
years
at this job
BS
Information Systems, Business
4

Customer Support Executive

Responsible for customer care and service, accounting and export documentation.

  • Developed rapport with existing clientele.
  • Assisted in marketing efforts of various imported products.
  • Communicated on a regular basis with freight forwarders.
  • Managed the Singapore branch office during July/Aug 1999.
Candidate Info
1
year in
workforce
1
year
at this job
HS
Business Administration
BA
Bachelor of Arts
MA
Business Administration
5

Customer Support Executive

Worked with end users for initial training and customization of a custom Developed Accounting Package

  • Provided customers with on site support
  • Trained customers on package usage
  • Customized the package to meet specific client requirements.
Candidate Info
2
years in
workforce
1
year
at this job
HS
Finance Management
HS
Software Engineering
BA
Commerce
6

Customer Support Executive

  • Handled customer queries, feedback, complaints and requests, data entry & documentations.
  • Effectively maintained and developed relationships with internal/external customers as per the best of standards and service provided.
  • Researched and compiled answers to customer inquiries and responded in a timely manner
  • Made outbound sales calls and provided administrative support to customer service team
  • Day to day administration work with respect to coordination's between different departments of the motel.
Candidate Info
7
years in
workforce
7
months
at this job
Computer Science

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