Customer Support Analyst Resume Samples

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Customer Support Analysts are responsible for improving customer service in a company. Their duties include analyzing customer issues, providing solutions to serve customers better, checking history records, investigating complaints, training customer service staff, and maintaining customer databases. Employers select resumes highlighting customer service experience, problem solving abilities, analytical thinking, business etiquette, time management, and teamwork. Candidates usually showcase in their resume samples a degree in communication or marketing and customer support training. Several years of customer service experience is required.

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1

Customer Support Analyst & Data Specialist

Provided on time and accurate processing of customer orders, achieving measurable results with 100% success rate via SAP processing system.

  • Contacted vendors and tracked shipments, verifying timely arrival of customer products with 100% success rate.
  • Partnered with sales, expediting orders and guaranteeing shipments met customer needs.
  • Managed data entry, data consolidation, and data analysis of customer contacts via SalesForce.com.
  • Maintained all files, both hard copy and electronic, ensuring successful execution of customer requirements.
  • Promoted knowledge sharing and provided support to team members in professional, clear and concise manner, ensuring success for internal and external customer requirements.
Candidate Info
7
years in
workforce
1
year
at this job
BS
Bachelor of Science
2

Customer Support Analyst

Demonstrated passion for excellence with respect to treating and caring for customers.

  • Communicated to customers clearly and professionally, both verbally and in writing.
  • Handled complaints and unpleasant customers.
  • Professionally handled incoming requests from customers and ensured that issues were resolved both promptly and thoroughly.
  • Thoroughly and efficiently gathered customer information, access and fulfilled customer needs.
  • Educated the customer where applicable to prevent the need for future contacts and documented interactions through contact tracking.
Candidate Info
14
years in
workforce
8
months
at this job
BA
Business Administration
MBA
Business Administration
3

Customer Support Analyst

Managed accounts receivables and deduction management for all logistics and trade promotional deductions.

  • Managed grocery customer portfolio totaling $14 million in net customer sales.
  • Achieved zero DDO (Days Deductions Outstanding) consistently.
  • Created and delivered training program for internal and external support groups.
  • Contributed to the design and execution of the Customer Support Center website on Microsoft SharePoint.
Candidate Info
10
years in
workforce
7
years
at this job
AA
Communications
BS
Communications
4

Customer Support Analyst

Handled technical troubleshooting within an enterprise environment and engaged and tracked Priority 1 issues.

  • Documented, escalated (if needed), resolved and closed trouble tickets in a timely manner.
  • Generated revenue by offering billable service to customers.
  • Designated conclusions on customer's coverage via interpreting contracts.
  • Researched hardware issues such as routers, servers and the [company name] POS units and printers.
  • Handled and redirected problems when necessary to the appropriate resources to maximize efficiency.
  • Provided finalized reports using [company name]oft Office.
Candidate Info
11
years in
workforce
3
months
at this job
AS
Business Administration And Accounting
BA
Cybersecurity
5

Customer Support Analyst II

Provided Tier 1 support for Global PPG employees and vendors, via phone and remote communications, using VMware Service Manager to log service requests and incidents.

  • Supported wide variety of technologies throughout the company such as Remote Access, Citrix, SAP, Oracle, Active Directory, and SharePoint.
  • Used ODBC Administrator to establish and troubleshoot database connections.
  • Used ITIL framework to work with Tier 2 and Tier 3 teams to effectively solve user's request in an efficient manner.
  • Trained new analysts on proper phone and ticketing procedures.
  • Created and edited Knowledge Articles expand on our Knowledge Bank.
  • Awarded Top 5 Analyst of the Year for 2013.
Candidate Info
4
years in
workforce
1
year
at this job
BS
Computer Forensics
6

Customer Support Analyst

Am the go-to person for colleagues who were struggling in technical training and solutions analysis

  • Communicated precisely and regularly with customers, potential customers, and account managers on a variety of topics, including sales, the status of projects and cases, and problem-solving.
  • Coordinated and monitored colleagues on projects involving strategic accounts
  • Composed and proof-read technical documents, customer communications, and motivational material
  • Mastered several unfamiliar software programs in order to troubleshoot and diagnose technical issues, often with little description.
  • Sought out and participated in advanced training
Candidate Info
8
years in
workforce
2
years
at this job
BA
German Language And Literature
BA
English Literature
7

Fiber Customer Support Analyst

  • Frontline technical support agent working one-on-one with end users and support desk agents to resolve both HSI and FiOS related troubles
  • Reduced AHT from 1Q14 to 4Q14 by 22% – overall increasing call volumes answered per month while still maintaining a leading 95% ERP (Rep Performance)
  • Assisted in the testing & development of quarterly software deployments for all HSI and FiOS agents
  • Routinely worked to meet goals outlined for both HSI & FiOS agents on all performance metrics with end of year results exceeding all company outlined KPIs
  • Promoted to Tier 2 support analyst and oversaw assistance with frontline agents on all technical queries
  • Worked as TA (Temporary Assignment) for direct supervisor and filled in to handle managing T1 agents with customer escalations on an ad hoc basis
Candidate Info
9
years in
workforce
2
years
at this job
BS
Business Administration - Computer Info Systems
8

Customer Support Analyst

Provided Helpdesk support through Support Center with a focus on customer satisfaction for Medical Professionals.

  • Diagnosed and resolved hardware/software connectivity issues.
  • Problem-solved issues with PC clients, Server hardware/software issues.
  • Consistently applied Service Level Agreement for internal/external users.
  • Created tickets for reported incidents and service request and worked to close or escalate the ticket.
  • Acted as a liaison between end-users and technical staff to communicate issues, problems, and questions.
Candidate Info
23
years in
workforce
3
years
at this job
BS
Bachelor of Science
Technology
9

Customer Support Analyst

Computerized Medical office information systems for oral and maxillofacial surgeons

  • Provided front line support for WinOMS, a 32-bit software application for the Microsoft Windows95 and WindowsNT operating platforms
  • Performed QA smoke testing for all new releases
  • Served as liaison between client end-users and development
  • Created documentation for all product enhancements and provided training on new features to support
Candidate Info
8
years in
workforce
2
years
at this job
10

Customer Support Analyst

Managing and analyzing 600+ customer accounts to include managing payment performance of customer(s) and prompt collection of past due receivables

  • Processing credit memos for delivery exceptions and deductions to ensure receivables are paid within terms of sale; processing return merchandise authorizations
  • Ensures that deductions are identified, researched, processed and cleared or denied within timeframes established within Customer Support Center and corporate guidelines
  • Performing prompt identification and collection of invalid deductions
  • Evaluating, prioritizing and resolving customer inquiries by delivering prompt and professional solutions for customer inquiries via phone and email
  • Other tasks include running customer aging, releasing current shipment orders, cleaning up customer accounts and developing relationships with customers
Candidate Info
9
years in
workforce
3
years
at this job
BA
Business Administration-finance

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