Customer Success Manager Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Customer Success Managers coordinate Customer Success staff and perform a variety of duties, such as analyzing complaints, developing new procedures and implementing customer retention campaigns. The job requires a complex skillset, which includes leadership, communication abilities, analytical thinking, creativity and IT skills. Those seeking to fill this position need to emphasize previous experience in the field throughout their resumes. Based on our resume samples, candidates come from various educational backgrounds, and the most successful ones hold a degree in communication, marketing or similar areas of study.

For more information on what it takes to be a Customer Success Manager, check out our complete Customer Success Manager Job Description.

Looking for cover letter ideas? See our sample Customer Success Manager Cover Letter.

Want 2-3x more interviews (guaranteed)? Get a Professional Resume Rewrite from ZipJob

1

Customer Success Manager

Designed enterprise client on-boarding process and managed implementation specialists.

  • Improved application upgrade rates by 35% through successful marketing of product upgrades to existing clients.
  • Exceeded annual goals with client renewal rate above 85% for over 500 accounts.
  • Initiated payment systems upgrade by presenting recommendations to management and overseeing
Candidate Info
5
years in
workforce
2
years
at this job
C
Business Fundamentals
BS
Biology
2

Customer Success Manager

Managed renewal and upsell business with 1.1 million quota attainment, achieved 90% in renewal rate

  • Conducted online training sessions to new clients and led on boarding process to ensure success rate
  • Help drive adoption and maintain top accounts with key stakeholders
  • Strategized on new business and expanded footprint into existing accounts
  • Devised and conducted continuous best practice webinar sessions to the install base
  • Generated analytical utilization reports to influence renewal business and drive user adoption
  • Developed promotional email marketing campaigns to generate awareness and retain user adoption
Candidate Info
11
years in
workforce
2
years
at this job
BA
Mass Communications
3

Customer Success Manager

Developed and improved the capabilities of Customer Success Squad over the course of 4 years,

  • Converted 34% of all accounts into sales reference customers (surpassing team goals on a consistent basis.)
  • Created and managed the client life cycle process (starting from the initial sale through all phases of implementation).
  • Key member of executive-level escalation team that managed strategies and tactics for de-escalating customer accounts, with additional responsibilities for handling at risk accounts
  • Managed and led a diverse team of technical account managers across multiple locations, nationwide.
  • Coached and developed staff, with an emphasis on developing their project management and customer success fundamentals.
  • Finalist for Employee Star Award: a company-wide award for employees who consistently promote customer success and help to achieve company objectives.
Candidate Info
9
years in
workforce
2
years
at this job
BA
Political Science
4

Customer Success Manager

Increased qualified leads by 10 MoM% by developing and launching targeted marketing campaigns & paid acquisition campaigns including retargeting & SEO/SEM.

  • Planned & executed give technology conferences, meetups, and other events.
  • Published three customer success case studies with enterprise customers.
  • Developed Salesforce tools, reports and accounting processes to track sales operation activities and all pre-post implementation adoption activities.
Candidate Info
8
years in
workforce
1
year
at this job
BS
Electrical Engineering & Computer Science
MBA
Master of Business Administration
5

Customer Success Manager

Responsible for managing 85+ accounts of the Automobile Industry and insuring quality to our clients.

  • Responsible for make sure that we provide optimal service with monthly calls as well as setting up their account and providing their website with coding and graphics.
  • Made the Presidents Club in Q1 of 2012
  • Successfully maintained the business for over 20 existing accounts in the United States and Canada while already having acquired access into at least 60 new accounts
  • Managed dealerships spanning from the United States and Canada.
  • Used Salesforce and Jira as our cloud systems and databases.
Candidate Info
6
years in
workforce
2
years
at this job
BS
Computer Science
6

Customer Success Manager

Cultivated key client relationships for multiple calling campaigns in diverse industries.

  • Increased revenue by reinforcing contractual agreements and negotiated out of scope fees from self-created statements of work.
  • Organized project teams delivering value to customer base by providing excellence of service.
  • Hosted daily status calls as well as ad hoc meetings as requested to ensure client satisfaction in an ever changing environment.
Candidate Info
8
years in
workforce
1
month
at this job
Information Systems And Management
7

Customer Success Manager

A provider of effective email marketing solutions to small and mid-sized businesses and associations

  • Worked directly with cross-functional internal and external teams creating and delivering online and automated marketing and sales initiatives using web-based software
  • Ensured positive customer experience by proactively managing and growing customer relationships
  • Conducted online application demos for potential clients with 80% leading to direct sales
Candidate Info
7
years in
workforce
1
month
at this job
BFA
Bachelor of Fine Arts
Project Management
8

Customer Success Manager

A provider of effective email marketing solutions to small and mid-sized businesses and associations

  • Worked directly with cross-functional internal and external teams creating and delivering online and automated marketing and sales initiatives using web-based software
  • Ensured positive customer experience by proactively managing and growing customer relationships
  • Conducted online application demos for potential clients with 80% leading to direct sales
Candidate Info
11
years in
workforce
1
month
at this job
BA
Bachelor of Arts
Project Management
9

Customer Success Manager

Built lasting relationships with a broad base of clients across the property management vertical market by ensuring steadfast proactive and reactive customer support

  • Provided timely resolution of product and accounting related customer support issues
  • Exercised independent judgment and analysis in determining the best method(s) to resolve issues and ensure customer loyalty and satisfaction
  • Acted as first point of contact for customer training, data conversion, setup/configuration, and problem solving
  • Maintained and enhanced customer satisfaction by providing ongoing, proactive support throughout the customer life cycle
  • Exercised strong ability to multi-task and work cross-functionally in a dynamic environment while still training new hires
Candidate Info
2
years in
workforce
6
months
at this job
BA
Business Economics / Accounting And Global & International Studies
10

Customer Success Manager

Developed sales proposals and purchase agreements with over 30 customers over 4 year period adding over $350 million dollars to the bottom line

  • Marketed new features to increase sales by 10% year over year adding $275,000
  • Mandated online tool to save a Software company $250,000 but increasing our Return on Investment
  • Saved 3 companies $100,000 in Meeting costs by selling our online Meeting products/services
Candidate Info
34
years in
workforce
8
years
at this job
Management Planning

Free Professional Resume Critique

We have partnered with TopResume to bring you a FREE resume critique service. Upload your resume and within 48 hours TopResume will email you a detailed analysis of what hiring managers and automated systems think of your resume – and how to improve it.

Browse
Upload Resume File