Customer Services Representative Resume Samples

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Customer Services Representatives are usually the first point of contact between a company and its clients; these professionals make sure clients are pleased with company products and services and become loyal customers. Based on our selection of example resumes for Customer Services Representative, typical duties in the field are taking inquiries from customers, diagnosing technical issues, finding solutions, and forwarding information to customers. Essential job assets include customer service skills, attention to details, problem-solving skills, and computer competences. Successful resumes for Customer Services Representative make display of a Bachelor’s Degree and customer service training.

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1

Customer Services Representative

  • Answers and resolve clients inquires through the use of effective listening, written and verbal communication skills
  • Uses a computerized scheduling system to schedule/reschedules appointments determining the right amount of time for each patient appointment
  • Provided accurate and detailed information and updates patients records, using the various management information systems used at [company name]
  • Sends detailed confirmation to the client detailing where and when the appointment is, providing directions as needed, providing applicable and language specific home instructions
  • Attends scheduled training sessions for phone support, customer service, systems upgrades, newly acquired clinical systems, or other relevant training sessions, as directed by manager
Candidate Info
14
years in
workforce
3
years
at this job
AAS
Applied Science
BA
Human Service Counseling
2

Customer Services Representative

Customer Services

  • Provided clerical support by filling, data entering, answering telephones and making referrals
  • Maintained Customized Assistance Services (CAS) telephone directory when needed
  • Provided and assist land I.D for new CAS employees
  • Maintained user I.D and support data base for CAS employees
  • Maintained operations data base for CAS employees
  • Maintained building matters for employee's safety
  • Maintained phone issues, voice mail issues
Candidate Info
15
years in
workforce
8
months
at this job
AS
Arts Information Technology
3

Customer Services Representative

Collected payments when appropriate

  • Maintains established levels of productivity, efficiency and quality to ensure company standards are met
  • Ensured customer had adequate information on credit reports and was properly updated
  • Made sure any projects assigned individually or to team were met in a timely fashion
  • Followed FDCPA and state/federal laws so customer could receive proper information to resolve any issues
  • Used proper call module and investigation skills to ensure proper information is given to customer to resolve any issues.
Candidate Info
8
years in
workforce
4
years
at this job
HS
High School Diploma
4

Customer Services Representative/collector/biller

  • Responsible for 80-120+ inbound and outbound patient calls daily.
  • Handled patient inquiries and escalated issues.
  • Negotiated debt settlements and set up payment arrangements.
  • Completed medical liens.
  • Assisted patients with commercial and government insurance qualification.
  • Handled patient medical records and itemized statements upon patients request.
  • Processed customer phone payments and automatic payments.
Candidate Info
10
years in
workforce
5
years
at this job
AA
Associate of Arts
5

Customer Services Representative

  • Answer and verified all incoming telephone calls from consumer regarding eligibility about the various health plans.
  • Resolves consumer's problems, complaints and concerns about medical issues and situations.
  • Create and enter enrollment applications for new consumers and their family in to the database.
  • Document all call information according to standard operating policy and procedures.
  • Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
  • Document and mail out paper applications to the consumers and their families.
  • Escalate all complex issues and appeals to management appropriately for follow up.
Candidate Info
17
years in
workforce
1
year
at this job
Voc
Vocational Degree
6

Customer Services Representative

Accepting incoming calls regarding contracts. Using vein driven system

  • Accepting payments in full or setting payment arrangements using a credit card.
  • Transferring calls to different departments regarding contract
  • Verified payment through western union or money gram.
  • Sent notices to customers when accounts were delinquent.
  • Notified customers of any overpayment or underpayment, and either issued a refund
  • Filed records in alphabetical and numerical order, and according to subject matter.
Candidate Info
20
years in
workforce
17
years
at this job
HS
High School Diploma
7

Customer Services Representative

  • Answer customer inquiries via phone
  • Cultivate positive and enduring relationships with customers
  • Handle client relationship management functions, which include promoting enduring relationships with diverse clientele.
  • Submit claims reports
  • Conduct computer research &/or entry of necessary information for processing & routing
  • Train others employees in customer service
Candidate Info
20
years in
workforce
3
years
at this job
C
Certificate
Business Administration
8

Customer Services Representative

  • Handled inbound calls for extensions, disconnect notices, balances and due dates.
  • Attained and practiced customer services information to bp at a understanding level and followed
  • Represented great customer service to each bp, created a contact before each call ended, market on each call for online services and ended call properly.
Candidate Info
7
years in
workforce
1
year
at this job
9

Customer Services Representative

  • Inbound and Outbound customer calls
  • Fielded customer questions 150(+) calls per day
  • Opened/Closed-Issue Tickets -escalated tickets to respective managers and departments for handling
  • Assisted customers in access and navigation of internet loan applications
Candidate Info
8
years in
workforce
4
years
at this job
10

Customer Services Representative

  • Providing customers with solutions to their technical questions
  • Delegating front lanes responsibilities and daily tasks to co-workers.
  • Organizing and replenishing merchandise
  • Processing personal information such as processing credit card applications and receiving customer card payments.
Candidate Info
3
years in
workforce
1
month
at this job
BA
Sociology
MA
Gerontology

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