Customer Service Team Leader Resume Samples

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Customer Service Team Leaders oversee and motivate Customer Service teams in order to improve business performance. Some of their duties are recruiting employees, training staff, analyzing inquiries and developing new strategies and procedures. Leadership is one of the most commonly described assets on Customer Service Team Leader Resumes, as well as communication skills, patience, creativity and computer competencies. Those seeking to secure this kind of position come from various educational backgrounds, and most candidates display a Bachelor's Degree in their resumes.

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1

Account Representative / Customer Service Team Leader

Play an integral role in the company's sales, account management, and client support function, working closely with the sales team and clients to analyze needs and develop custom solutions for life, auto, fire, health, and bank products and services. On an ongoing basis, develop and implement plans to support aggressive business and sales goals and objectives. Manage 360+ accounts and maintain a sharp focus on client satisfaction as keys to business growth. Implement efficient administrative and office support functions to promote smooth operations.

  • Consistently meet or exceed monthly/quarterly/annual sales goals. Maintain a strong sales closing ratio.
  • Selected by management to train new team members on client satisfaction, products and services, systems, and company policies and procedures.
  • Placate escalated service calls using diplomacy and tact, ensuring that clients' needs are addressed to maintain client satisfaction, retention, and ongoing business.
  • Co-planned, coordinated, and organized special corporate volunteer events including Adopt a Family at Christmas and Back Pack Give-A-Way. Attended and worked trade show events.
  • Enhanced corporate image of the company through continually representing State Farm as a professional and committed organization, maintaining key alliances with a diverse client base.
Candidate Info
19
years in
workforce
10
years
at this job
2

Pharmacy Customer Service Team Leader

Participated in CMS Contact Center Operations audit including impact analyses, data validation, corrective action plans, and monitoring to ensure compliance

  • Managed staff of 30 employees while compiling production reports, prioritize and delegate tasks, and follow through on all assignments.
  • Implemented new businesses including Third Party Administrators in PA, WV, ME, and DE and processes to support organizational needs/goals
  • Assessed areas for improvement while gathering feedback from staff to ensure that customer expectations are met.
Candidate Info
17
years in
workforce
4
years
at this job
HS
High School Diploma
3

Customer Service Team Leader

Responsible for the daily distribution of work, maintained call center schedule to ensure appropriate and timely phone response times to our internal clients and outside sales reps.

  • Received and resolved escalation level calls from representatives and clients
  • Actively listened to the clients needs and recommended products to meet their requirements
  • Provided sales support for top producing representatives in the U.S.
  • Supported sales reps and managers by providing information on various programs and making adjustments to accounts as needed.
  • Established new processes and procedures that were used in new hire training as well as codified established rules of conduct for existing employees.
  • Coordinated with other departments throughout the organization on special projects.
  • Trained department in new computer software programs during implementation and refresher training as needed.
Candidate Info
19
years in
workforce
19
years
at this job
4

Associate Customer Service Team Leader

Responsible for new team member training and hiring for the Customer Service Team.

  • Established a plan that helped place the store in first place for the region in the Whole Planet Foundation Drive (six weeks per year) in two consecutive years bringing in over $55,000 in customer donations in two years.
  • Coordinates all team meetings and supervisor meetings that take place twice a quarter respectively.
  • Participated in the region ACSTL swap and placed in a struggling store. Helped establish a strong culture of discipline and team member training and happiness in three months' time. These programs are currently still thriving in this store.
  • Responsible for the growth and development of over 40 team members every day.
  • Increased teams' reusable bag sales by 75% from the previous year.
  • Increased teams' team member education by 80% from the previous year.
Candidate Info
8
years in
workforce
5
years
at this job
BBA
Managerial Sciences
5

Customer Service Team Leader

Prepared payroll for corporate

  • Involved in the hiring and onboarding of new store personnel
  • Supervised front service personnel by coordinating, mentoring and training to ensure jobs are being done properly and efficiently
  • Managed upwards of 60 employees in the store's largest department
  • Provided excellent customer service including answering questions and locating products
Candidate Info
8
years in
workforce
2
years
at this job
BS
Business Administration
6

Customer Service Team Leader

  • Managed 14 National Account Managers to ensure a smooth running operation
  • Motivated National Account Managers through developing programs, seminars and pep talks aimed at increasing move evaluations
  • Interviewed, hired, trained, supervised and directed up to 25 National Account Managers
  • Reviewed and processed weekly time cards for 14 National Account Managers and 2 assistant coordinators. Conducted 90 days and yearly reviews
Candidate Info
15
years in
workforce
2
years
at this job
AS
Surgical Technology
Psychology
7

Customer Service Team Leader

Provided constructive feedback and training through quality monitoring

  • Identified, researched and resolved escalated and unique inquiries daily
  • Maintained a level of superior customer service
  • Managed adequate coverage for call volume as needed
  • Created incentives to assist team in meeting weekly goals and boost team morale
Candidate Info
9
years in
workforce
5
years
at this job
AA
Criminal Justice
8

Customer Service Team Leader

Managed a team of 13 customer service and data entry specialists

  • Provided Quality assurance of my teams data entry
  • Created and updated client cases using CRM software
  • Ensured that all call center procedures were performed within the State of Illinois guideline and organizational goals
Candidate Info
5
years in
workforce
1
year
at this job
9

Customer Service Team Leader

Served as a leader of common area associates to provide premier customer satisfaction by creating a friendly working environment through daily coaching and training.

  • Coordinated the daily operations of the common area ensuring for timely associate break periods and smooth transition at shift changes.
  • Oversaw the maintenance and cleaning of the parking lot, foyer, common area, rest rooms, and floors of the entire store.
  • Maintained an inventory of cleaning supplies.
Candidate Info
37
years in
workforce
3
years
at this job
BA
Bachelor of Arts
10

Call Center Customer Service Team Leader

  • Provided direct supervision of a team of 20+ representatives.
  • Set expectations, analyzed and managed performance, monitored schedule adherence, and motivated performance.
  • Monitored representatives for quality assurance and attended client calibration sessions
  • Provided coaching, development, and two-way feedback to motivate a high performance and productivity.
  • Analyzed all areas of opportunity to develop, document, and implement employee action plans for performance.
  • Handled escalated calls to resolve concerns and complaints.
Candidate Info
7
years in
workforce
1
year
at this job
AA
Arts Business Administration

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