Customer Service Support Resume Samples

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Customer Service Support staff perform a variety of tasks aimed at maximizing customer satisfaction: answering or referring inquiries, solving problems, handling complaints and offering advice and instructions. The best Customer Service Support resume samples focus on assets such as communication abilities, patience, the ability to handle dissatisfied customers and a friendly personality. A Bachelor's Degree in a field like communication or marketing is common experience in Customer Service Support resumes, although formal education is not compulsory.

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1

Customer Service Support Assistant

Provided technical advice and mentorship to other personnel within the department.

  • Within one month, processed over 200 personnel actions
  • Within one month, diligently tracked, corrected, updated and produced over 100 award recognitions
  • Helped train 10 affiliated units in the Annual Human Resource Capabilities Conference that resulted in 100% efficient processing time.
  • Customer Support Specialist, U.S. Military Fort Stewart, GA 31313
Candidate Info
1
year in
workforce
1
year
at this job
2

Customer Service Support

Maintained "Exceeding Expectations" in performance statistics for the CS Support department, as well as, held a number 3 rank in the Inbound Sales department throughout the 2014-2015 holiday season.

  • Investigated and resolved order issues in an accurate and efficient manner to ensure orders were delivered on schedule and/or satisfactorily to the customer.
  • Followed up on customer requests, complaints and issues thoroughly to establish customer satisfaction.
  • Reviewed correspondences (i.e. mail, faxes and emails) and resolved all customer service issues and requests in a friendly and professional way to maximize customer retention.
  • Investigated undeliverable packages and made any contact and changes necessary to ensure proper delivery.
  • Reviewed Harry & David revolving accounts and answered all customer questions regarding their account balance and history.
  • Changed customer information as needed.
Candidate Info
10
years in
workforce
4
months
at this job
3

Customer Service Support Representative

Checked to ensure that appropriate changes were made to resolve customers' problems

  • Completed contract forms, prepared change of address records, using computers
  • Gathered Information
  • Communicated with Supervisors, Peers, or Subordinates
  • Made decisions and solved problems
  • Organized, Planned, and Prioritized work
  • Documented/Recorded Information
  • Experienced with: Customer account management software, customer service and support software, Microsoft Excel, Word and Outlook
Candidate Info
14
years in
workforce
10
years
at this job
BA
Business Management
4

Customer Service Support/trade Claims Specialist

Examined, amended, approved check requests; investigated, processed and approved deductions for two largest food service accounts

  • Assigned to McCain Sysco Team to support substantial business
  • Managed export document processing and department data imaging.
  • Supported multiple accounts and teams in customer service through use of SAP, including order entry, revision, and assistance with CPU
Candidate Info
32
years in
workforce
1
year
at this job
BS
Agricultural Economics
5

Customer Service Support

Optimize customer experience by assisting with merchandise and purchase decisions - handle transactions and returns, establish new credit card accounts, and deliver assistance in fitting room. Manage daily inventory control and implement promotional plans. Oversee sales team, providing motivation to optimize customer care. Consult with customers on color schemes and coordination in home design.

  • Skilled in implementing corporate customer service guidelines for new hires
  • Execute daily Inventory Control and promotional planning.
  • Confirm customer understanding of the solution and provide additional customer education as needed
  • Increased sales accounts by 20% in District of Columbia, Maryland, & Virginia (DMV region) during Quarter 1 2014 through implementation of a weekly Market Strategy plan to gain new rewards accounts.
  • Began, with management, a monthly incentive rewards program for associates who brought in new customer accounts.
  • Led efforts to coach and develop new hires in order to optimize their knowledge and performance, particularly in customer service.
Candidate Info
13
years in
workforce
3
years
at this job
MA
Project Management
6

Customer Service Support Representative

  • Demonstrated excellent online and phone customer service etiquette and strong customer relationship skills when responding to customer questions and concerns.
  • Contributed to quality assurance procedures to ensure accuracy of communications to customers and improve customer satisfaction with products.
  • Experience navigating a high SKU database to ensure all data is accurate when communicated to customers.
  • Performed Internet based research on the [company name] website and other automotive forums to accurately answer customer questions
Candidate Info
4
years in
workforce
2
years
at this job
HS
High School Diploma
BA
Advertising
7

Customer Service Support Rep

Responsible for answering inbound calls and providing information to customer inquiries, upgrading and offering new products and services to card holders to help protect identity theft and reward programs for card usage.

  • Researched and resolved service related problems
  • Number 1 in compliance and sales within the team for 4 months
  • Listed in the top 5 CSR in site over 6 months
Candidate Info
11
years in
workforce
2
years
at this job
AS
Applied Science
8

Customer Service Support Lead

Assisted customers with product and billing inquiries, Handling incoming and sales calls and chats.

  • Exceeded RPC and Service Delivery metrics set by Supervisor.
  • Assisted the Training Department with new agent training, including side by side live monitoring and coaching. Created job aides and documents to assist new and existing agents with product updates and billing system changes.
  • Provided basic networking and Pc troubleshooting to customers to determine issues prior to technical service delivery.
  • Worked as a third party vendor for Comcast's PC support product. Selling, trouble shooting and entering customer sales into the Comcast CSG billing system.
  • Worked with local Supervisors and technicians to understand metrics and improve SLA.
  • Worked independently and efficiently while maintaining acceptable adherence levels.
  • AS a customer service representative responsible for assisting customers with establishing new accounts, coordinating installation appointments, upgrading existing customers and handling all billing related inquiries.
  • Preformed cable and basic internet troubleshooting with customers to be sure all questions and concerns were answered and customers were completely satisfied.
  • Achieved and exceeded call center quality and revenue performance metrics.
Candidate Info
10
years in
workforce
2
years
at this job
9

Operations and Customer Service Support Engineer

  • Planned, organized, and managed customer service support requirements for a $144M Army program.
  • Provided regular metrics, reports and proposals to the Director of Operations and decision-makers.
  • Improved process and procedures that enhance the quality of support and successfully managed customer expectations including incident reporting and escalations until final resolution.
  • Assisted in the training of new staff and support personnel as well as DoD & Contractor system users.
Candidate Info
15
years in
workforce
6
years
at this job
AAS
Business Administration
BS
Public Safety And Emergency Management
10

Quality Assurance, Customer Service Support, Tech Admin

Listened actively to live customer calls to ensure company compliance is being meet to standards

  • Evaluated customer service support agents on call quality, using evaluation template
  • Monitored timely disposition of after call work and note input on client account
  • Assisted customers with issues concerning their computer
  • Accessed customer computer information remotely through step-by-step instruction
  • Performed computer work by removing dangerous software, and viruses
  • Educated customers on products sold by the company
  • Delegated work to technicians, by preparing work and assigning assignments
Candidate Info
14
years in
workforce
2
years
at this job
BBA
Finance

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