Customer Service Specialist Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Customer Service Specialists ensure a high level of customer satisfaction and perform a variety of tasks such as resolving complaints, providing instructions, answering or referring inquiries and implementing procedures. The job requires interacting with people and the best resume samples showcase good communication skills, patience, courtesy, a friendly attitude and the ability to solve problems. Based on our example resumes, no formal education is required to work in the field, although some employers may prefer candidates with a degree in marketing, communication or a similar study area.

Looking for cover letter ideas? See our sample Customer Service Specialist Cover Letter.

Want 2-3x more interviews (guaranteed)? Get a Professional Resume Rewrite from ZipJob

1

Customer Service Specialist

Managed inbound inquiries for an import company from consumers for over 40,000 SKUs.

  • Independently researched and updated personal knowledge of all products.
  • Resolved all customer issues with regards to billing, shipping, or product.
  • Wrote and proofed orders with utmost detail reflecting pricing and discounts.
  • Maintained key customer databases and order input systems.
  • Recommended new products resulting in a 23% increase in revenue.
  • Received multiple sales achievement awards for up selling products.
  • Followed up with customers regarding payment methods and outstanding invoices.
Candidate Info
7
years in
workforce
7
years
at this job
Business Curriculum
2

Customer Service Specialist

Serviced internal and external customers, brokers, title companies, escrow and affiliates

  • Researched tax and insurance issues while maintaining impound accounts
  • Organized case research in lieu of misdirected payments and monies
  • Exceeded weekly, monthly and annual quotas
  • Designated certified translator assigned to escalated phone calls
Candidate Info
9
years in
workforce
6
years
at this job
BS
Computer Science
3

Customer Service Specialist/corrections Officer

Supervised offenders while commuting them from one location to another.

  • Data entry and documentation of offender movements to maintain accountability and prevent escapes.
  • Demonstrated ability to enforce regulations and keep order within the prison.
  • Proven experience in managing activities of inmates.
  • Conducted searches of inmates and their surroundings by performing regulated dorm searches.
  • Prepared paperwork, maintained records, documented findings and reports.
Candidate Info
8
years in
workforce
8
months
at this job
BS
Business Management
4

Customer Service Specialist

Facilitated quality customer service integral to generating repeat and referral business, by providing prompt response in addressing their needs and resolving any issues.

  • Maximized revenue by proactively building and managing key customer relationships, further illustrating communication and problem solving abilities.
  • Demonstrated strong marketing skills in advertising a diverse range of current promotions.
  • Applied organizational skills and sharp attention to detail in evaluating and reconciling drawers to ensure accurate cash levels and processing bank deposits.
  • Trained, mentored, and motivated team members and new hires, with a strong focus on optimizing productivity and performance.
Candidate Info
4
years in
workforce
4
years
at this job
AS
Paralegal Studies
5

Customer Service Specialist

Handled 35-45 inbound calls per day from [company name] service subscribers.

  • Promoted and sold accessories to customers who would benefit, to add to the company's revenue and improve the customer's cell phone experience.
  • Negotiated appropriate credit for upset customers to their assuage issues.
  • Built a personal connection with each customer to maintain their loyalty with the company.
Candidate Info
6
years in
workforce
2
years
at this job
BS
Business Administration
6

Customer Service Specialist

Maintained Customer Accounts for this international metal working and mold release supply corporation.

  • Handled day to day customer contact via phones, faxes, and emails.
  • Was responsible for purchase order entry and follow up.
  • Maintained and updated all customer files.
  • Worked as liaison between the customer, the sales team, and the production plant.
  • Trained all new customer service reps, as well as assisting in the training of various sales persons.
Candidate Info
23
years in
workforce
4
years
at this job
7

Building Materials Customer Service Specialist

Responsible for updating product details and cost

  • Directly answered customer questions about the store or products
  • Prepared and updated store inventory of products and shipments upon arrival to the store
  • Entrusted to manage store appearance to improve shopping experience for customers
Candidate Info
7
years in
workforce
1
year
at this job
BA
Moral, Legal And Social Philosophy
8

Customer Service Specialist

  • Successfully provided legendary service through the use of integrity, product knowledge, and upbeat energy
  • Reconciled the cost of orders up to 17% from selling loyalty clubs, offering promotions, and correcting issues
  • Generated in call backs, returns, and exchanges while contributing tracking numbers with shipping/delivery dates
  • Processed payments through the use of accounts payable, credit cards and western union
Candidate Info
2
years in
workforce
11
months
at this job
AS
Arts
BA
Human Resource Management
9

Customer Service Specialist

Maintained accurate inventory records in computerized database

  • Operated a cash register and accurately manage money
  • Provided outstanding customer satisfaction with a friendly disposition and problem solving skills utilization
  • Completed daily tasks while facilitating additional responsibilities
  • Stayed organized to complete tasks in a timely manner
Candidate Info
11
years in
workforce
3
years
at this job
BS
Business Administration And Marketing
10

Customer Service Specialist

Created mutually beneficial relationships with customers.

  • Negotiated with vendors to achieve optimal pricing.
  • Explained terms of service to customers.
  • Promptly and accurately processes customer payments
  • Liaised with sales, marketing and administrative teams to establish customer service policies.
  • Responded to and resolved customer complaints
  • Acquired customer signatures on sales contracts
Candidate Info
7
years in
workforce
6
years
at this job
C
Nursing Assistant

Free Professional Resume Critique

We have partnered with TopResume to bring you a FREE resume critique service. Upload your resume and within 48 hours TopResume will email you a detailed analysis of what hiring managers and automated systems think of your resume – and how to improve it.

Browse
Upload Resume File