Customer Service Rep Resume Samples

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Customer Service Reps interact with a company’s clients and answer to their inquiries. Specific responsibilities seen on a Customer Service Rep example resume are solving complaints, assisting customers with opening accounts, recommending replacement products, generating sales leads, maintaining databases, and completing tasks as assigned. Based on our collection of sample resumes for this position, the ideal candidate should demonstrate customer focus, problem-solving orientation, effective communication, the ability to work under pressure, and teamwork. College education is usually required for this position.

Looking for cover letter ideas? See our sample Customer Service Rep Cover Letter.

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1

Senior Customer Service Rep

Managed orders for strategic export accounts and complex inter-company purchases for affiliates in Europe, Asia, Central & South America, Africa and direct customers. Acted as a key resource for customers, sales, product managers and customer service department offering in depth knowledge of products as it pertains to shipping, availability & individual needs.

  • Developed SOP's & comprehensive handbook for processing complex export orders and shipping instructions tailored to company goods to include: loading container guide lines; packaging codes; dimensions of palletized products; list of products; quantity minimums and special shipping exceptions.
  • Trained new hires on export order process; shared best practices and newly instituted processes with team and provided back up as needed.
  • Resolved customer issues and took corrective action in a timely, responsive manner.
  • Contributed to transition team to a third party logistics provider.
Candidate Info
24
years in
workforce
2
years
at this job
2

Customer Service Rep

Worked closely with service vendors to provide highest quality product.

  • Worked with various personnel from corporate lawyers, investment bankers, and underwriters from large law firms and fortune 500 companies.
  • Managed multimillion documents and prepared for printing and distribution
  • Coordinated with printing facility to assure that printed materials where ready for distribution Globally.
  • Filed documents with the Securities and Exchange Commission via Edgar.
  • Worked with client's word files, PDF's and PowerPoint files.
Candidate Info
19
years in
workforce
14
years
at this job
BA
Cyber Security
3

Customer Service Rep

Answered Inbound Calls

  • Addressed customer concerns and complaints regarding installations, sales appointments, purchased orders and billing
  • Provided customers with product and warranty information
  • Scheduled sales appointments
Candidate Info
3
years in
workforce
1
year
at this job
College Prep
Radiology
4

Mobility Customer Service Rep

  • Handled currency and credit transactions accurately.
  • Performed all position responsibilities in a timely manner.
  • Greeted customers and provided excellent customer service.
  • Filed paperwork and organized computer-based information.
  • Trained new employees.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Obtained signatures for financial documents, internal and external invoices.
Candidate Info
11
years in
workforce
4
years
at this job
BA
Early Childhood Education
5

Customer Service Rep

  • Answer customer inquiries in person or by phone; answered multi-line phone.
  • Build rapport with the customers.
  • Assist customers with portrait orders; obtain 3 forms of payment.
  • Retrieved mail and distribute them to appropriate personnel and routine clerical duties.
Candidate Info
3
years in
workforce
2
years
at this job
HS
Available Upon Request
6

Customer Service Rep/ Call Center

  • Answered a high influx of inbound service calls for several different companies
  • Completed new hire screenings
  • Properly handled and documented all calls for FAST (financial aid institution)
  • Maintained professionalism and confidentiality while obtaining important information such as social security numbers and credit card information.
  • Upsold items for clients such as the South West Indian Foundation
  • Properly documented all calls.
Candidate Info
10
years in
workforce
2
years
at this job
AS
Business Administration
7

Customer Service Rep

  • Worked regularly with customers to find and sell products that match their needs
  • Assisted customers with product choices and suggest add-on items, protection plans and loyalty cards
  • Communicated product safety requirements to customers
  • Assisted in maintaining a well-stocked and neat store appearance
  • Acted quickly to address customer concerns and provide resolutions
Candidate Info
4
months in
workforce
4
months
at this job
8

Customer Service Rep

  • Maintained office and delivered impeccable customer service
  • Answering heavy volume of phone calls and taking of messages
  • Assisting callers with inquires and complaints
  • Data entry, filing, ensured office ran efficiently
Candidate Info
6
years in
workforce
4
years
at this job
AAS
Business Management And Computer
9

Customer Service Rep, Inside Sales

  • Managed customer orders and account
  • Handled customer complaints.
  • Increased revenue through phone calls and driver dispatching.
  • Schedule trucks and orders for day and time of delivery.
Candidate Info
4
years in
workforce
1
year
at this job
AA
Fire Science
BS
Biological Science
10

Customer Service Rep

  • Database entry and phone operations
  • Communicated efficiently in English and Spanish
  • Applied customer capture techniques to build accounts (at least three per day)
Candidate Info
9
years in
workforce
10
months
at this job
Biology

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