Customer Service Professional Resume Samples

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Customer Service Professionals make sure the needs of a company’s customers are being met. Essential responsibilities seen on a Customer Service Professional example resume are advising customers, answering to inquiries, providing information about products and services, solving customer issues, handling complaints, implementing customer service procedures, making improvement suggestions, and reporting to managers. The ideal candidate should showcase in his or her resume the following qualifications: customer focus, technical skills, problem-solving orientation, conflict solving skills, effective communication, computer competences, and creative thinking. Customer Service Professionals come from various educational backgrounds and are trained in business, management, marketing, and consumer studies.

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1

Customer Service Professional II

Attracted potential customers by answering customers' questions, and upselling

  • Maintained customer records by updating account information
  • Resolved product and service problems by researching customers' complaints and following up to ensure satisfactory resolution
  • Managed complex accounts and researched issues involving invoicing, order processing, tracking, and billing
  • Designated as merger-related CSI (Customer Service Integration) team member and Safety Committee member
Candidate Info
18
years in
workforce
3
years
at this job
HS
Management
2

Customer Service Professional

Responsible for providing quality customer service, make appropriate referrals, documenting information and providing follow-up.

  • Responsible for defining terms of benefits and procedures for claims.
  • Enhanced initial contact customer and other service providers, filtered complaints, and served as liaison both internal and externally.
  • Responsible for the development and preparation of new cases, verifying claims, preparing correspondence, ensuring that payments were received and made in a timely fashion, and provided assistance to other staff members.
Candidate Info
18
years in
workforce
12
years
at this job
BBA
Business Management
3

Customer Service Professional

Resolved difficult claims issues received through phone contact with providers state wide using problem solving and customer service skills.

  • Responded to benefits questions accurately and correctly using research and customer service skills.
  • Facilitated claims issue resolution from out of state members and providers according to company.
  • Educated new and existing employees on company policy and claim research procedures, increasing departmental accuracy and preventing costly errors.
Candidate Info
8
years in
workforce
3
years
at this job
BA
Arts / History
4

Customer Service Professional

  • Dealt mainly with customers inquiries with the highest degree of courtesy and professionalism to resolve customer issues.
  • Handled business transactions, setting appointments, Communicated with customers using web-based tools and demonstrated the associated proficiency in typing and grammar.
  • Offered alternative solutions that were appropriate and performed other duties as assigned by management.
Candidate Info
2
years in
workforce
3
months
at this job
C
Ems Safety Care Training
5

Customer Service Professional Retail Sales

Provided excellent customer service along with sales and support in a busy customer facing retail sales experience store. General daily activities included payment processing, drop box/mail payments, safe balancing, billing, technical support and general customer service related to cable TV, High Speed Internet, Digital Phone and IntelligentHome. Also scheduled trouble calls, started new services and transferred existing services utilizing ICOMS Cable Systems.

  • Provided Billing and Technical support to customers who have questions about their bill, existing services or potential service enhancements
  • Listened to the customers concerns and diffused frustration by providing the customer with options and solutions.
  • Worked with customers in past due/soft disco status to negotiate a solution that enables uninterrupted services
  • Developed a strong product and customer service knowledge base on a continuous basis to help drive sales and provide options and vale to the customers.
  • Solid work experience, history and references.
Candidate Info
5
years in
workforce
2
years
at this job
Project Management
6

Customer Service Professional

Answered inbound calls through CSM automated dialer

  • Assisted customers by recommending promotions,
  • Helped process plan changes and payments
  • Took calls for fortune 500 company
  • Received over 15 perfect tens on customer service surveys
Candidate Info
10
years in
workforce
8
months
at this job
HS
High School Diploma
BS
Electrical Engineering
7

Customer Service Professional

Customer Service Professional

  • Processed orders, order statuses and provided consumers with information about various products
  • Listened to consumer voice their concerns or opinions, provided answers and responses
  • Became a part of the Ambassador Program - June 2014 - present
  • Designated 1UP assistant for new hire class - February 2015
  • Created new training PowerPoint for future new hire classes
Candidate Info
4
years in
workforce
1
year
at this job
8

Customer Service Professional I

Provided insightful customer account management, including answering customer calls, addressing inquiries, and maintaining all customer data / information. Investigated inquires quotes / orders and provided information / feedback to clients over phone or in writing.

  • Accountable for consistently maintaining an exemplary customer service record and meeting all company goals and expectations.
  • Closely collaborated with key internal and external stakeholders regarding timely and accurate deliveries.
  • Provided flawless management of customer relationships by successfully resolving complex / sensitive administrative issues and disputes and by providing exemplary customer care on a daily basis.
  • Effectively utilized continuous process improvement work principles to ensure meeting and exceeding all customer requirements and company standards.
  • Expertly handled wide variety of job responsibilities in a fast-paced work environment.
Candidate Info
18
years in
workforce
10
years
at this job
BA
Business Management / Administrative
9

Customer Service Professional

  • Handle negative impacts with customer experiences and strive to provide a workable solution
  • Anticipate and correct customer needs with their credit card accounts
  • Teach procedures and system to other individuals in order to enhance customer service
  • Multitask with numerous systems and procedures
  • Promoted to supervisor of the phone after 6 months of starting than later assigned additional duties of liaison between multiple departments for escalated customer issues.
Candidate Info
5
years in
workforce
3
years
at this job
BS
Business Administration
10

Customer Service Professional

Insurance Customer Service Professional

  • Review and interpret existing Trusts, Wills, Estates, Death Claims, and Divorce Decrees to execute requested document modifications.
  • Daily communication with attorneys, legal department as well as clients/agents via email and phone correspondence to complete transactions.
  • Knowledge of product/policy provisions and stipulations.
  • Update clients Life Insurance policies on a day to day basis in request to beneficiary, ownership and name changes.
  • Communicate closely with Banks in regards to Collateral Assignments adding or releasing on the clients policies.
  • Outstanding contributor maintaining a minimum of 98% production and 100% quality requirement.
Candidate Info
13
years in
workforce
10
years
at this job
Management

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