Customer Service Officer Resume Samples

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Customer Service Officers offer guidance and assistance to the customers of a company in order to maximize loyalty and satisfaction. Common responsibilities listed on Customer Service Officer resume examples are answering to inquiries, handling complaints, giving instructions, and selling products. The most successful candidates emphasize in their resumes skills such as communication abilities, computer literacy, patience, friendliness and the ability to solve problems. Based on our resume samples, Customer Service Officers come from various educational backgrounds and need to hold at least a high school diploma.

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1

Operations Manager-senior Customer Service Officer-sr. Utility Clerk

Managed a data entry/cash reconciling units with 18-25 employees. Provided support to Corporate Banking Services in the areas of sales, start-ups, training, and problem resolutions.

  • Reduced overall operating expenses by 9% over previous year.
  • Created work flow improvements that allowed transition to a two shift operation (with two managers) into a one shift operation (with one manager), resulting in annual savings of $32,184.00.
  • Managed relocation of cash reconciling unit resulting in 50% fewer employees accepting severance packages.
  • Communicated with Operations, Armored Courier Services, Account Administration, and Corporate Customers.
  • Audited and reconciled customer analysis charges, resulting in the retention of a $200,000 monthly depository customers.
  • Conducted over 35 annual forms and procedures training sessions to corporate customers, which improved Bank of America's ability to provide quality service to the customer.
Candidate Info
20
years in
workforce
20
years
at this job
2

Customer Service Officer, CSO

Assisted customer service manager with overseeing all aspects of day-to-day branch operations.

  • Managed and negotiated current/new accounts.
  • Developed and administered new operation processes.
  • Organized and processed account receivables.
  • Monitored computer application and answered telephone calls.
  • Developed communication skills while working with customer.
Candidate Info
5
years in
workforce
5
years
at this job
BS
Business Administration
3

Chief Marketing and Customer Service Officer

Designed technical proposals and inception reports.

  • Identified and implemented operational opportunities and standard procedures.
  • Involved in the development of the organizations' customer service improvements.
  • Facilitated and coordinated trainings to employees on marketing and customer service.
  • Participated in different workshops and professional seminars.
  • Gathered and documented best practices and delivered significant case stories.
  • Involved in marketing and customer research works.
Candidate Info
2
years in
workforce
8
months
at this job
HS
Drafting
BA
Bachelor of Arts
MBA
Marketing Management
4

Client Support Officer, Project Manager and Customer Service Officer

Consistently meet sales targets due to excellent customer service, follow up, and professionalism.

  • Marketed specific products and services by targeting needs of current and potential clients.
  • Managed money effectively and reported transactions in personal records and company database.
  • Oversaw various shipping processes, ensuring orders were accurately filled, and sent out on time.
Candidate Info
10
years in
workforce
6
years
at this job
BS
Business Management
5

Customer Service Officer

  • Managed transactions including new accounts, customer service and operations
  • Oversaw customer service functions and resolved problems within authority range
  • Acquired and retained clients through positive and efficient customer service
  • Assisted managers with various assigned tasks and trained new Tellers
  • Service and retain accounts and identify opportunities to cross-sell products and services
Candidate Info
46
years in
workforce
3
years
at this job
6

Customer Service Officer

Solved customer problems in a fast-paced bank environment by responding to an average of 100 customer enquiries per day via telephone and in person

  • Tracked customer experience metrics and ensured that customers received excellent service
  • Provided all customers with a great customer experience by listening, answering their questions and setting up appointments when needed
  • Scheduled customer appointments when necessary
  • Effectively managed time to improve overall customer experience
  • Liaised with sales and marketing departments to provide customer trends and reports
  • Effectively used in-house Customer Relationship Management software to serve customers better and faster with minimal errors
  • Handled cash deposits and withdrawals in an accurate and professional manner
Candidate Info
4
years in
workforce
3
years
at this job
C
Computer Applications
BS
Business Administration
7

Sales Associate/customer Service Officer

Supervised daily branch operation and overseeing lending, trained customer service representative tellers.

  • Developed and implemented internal strategic on sales plans.
  • Made calls upon existing as well as prospective customers to expand or establish business relationship and/or ensure customers' overall satisfaction with the Bank.
  • Handled customer problems or complaints in absence of the Branch Manager and/or Assistant Branch Manager.
  • Continually reviewed current events within the community for the purpose of seeking new opportunities for the Bank.
  • Ensured that proper lobby signs, mandated by the Bank and/or regulatory agencies are on display at all times and that they are upgraded when necessary.
Candidate Info
13
years in
workforce
13
years
at this job
HS
Insurance License
8

Customer Service Officer

  • Managed all daily operations of the Upland Northwest Office.
  • Received top performing branch status each year during my tenure.
  • Mentored CSRs to enable them to achieve both their operational and sales goals.
Candidate Info
11
years in
workforce
4
years
at this job
Banking
9

Customer Service Officer

Provided customer service in person and over the phone.

  • Promoted new products and services to the customers.
  • Prepared documentation and categorized foreign currencies.
  • Oversaw the control of cash flow and bank keys.
  • Represented the bank at the check processing center.
  • Conducted activities related to balancing the main reserve safe.
Candidate Info
4
years in
workforce
3
years
at this job
BA
Business Administration
10

Customer Service Officer

  • Supervised branch overflow and processed various operational reports such as Remote Capture Deposit, NSF and other.
  • Cross-sold banking services and products.
  • Responsible for hiring, performance reviews, counseling and other human resource management.
  • Performed monthly certifications.
  • Managed all daily branch operations, including opening and closing of the branch, implementing and maintaining policies and procedures, ensuring compliance with federal banking regulations, customer contact and conflict resolution.
  • Prepared and processed expense reports monthly.
  • Communicated, negotiated and problem solved effectively in a variety of settings at all levels.
Candidate Info
15
years in
workforce
1
year
at this job

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