Customer Service Executive Resume Samples

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Customer Service Executives are responsible for increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing Customer Service strategies. Besides serving as intermediates between a company and its customers, they also need to train and motivate staff. Common skills listed on our resume samples are leadership, excellent interpersonal and communication abilities, the capacity to solve problems, organizational skills, and IT competencies. The majority of candidates showcase in their resumes a Bachelor' Degree in communication, marketing or similar fields.

For more information on what it takes to be a Customer Service Executive, check out our complete Customer Service Executive Job Description.

Looking for cover letter ideas? See our sample Customer Service Executive Cover Letter.

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1

Customer Service Executive

Learned and became familiar with all aspects of company products to assist customers with technical questions.

  • Created Customer Relationship Management database for company, used by management and other customer service associates to track and resolve customer inquiries.
  • Coordinated with shipping department regarding customer address changes, refunds and exchanges.
  • Organized structure of customer service and fulfillment department to increase customer sales and respond more efficiently to customer inquiries.
  • Mentored eight associates in forming a customer service team, leading to promotion to head of customer service department in December 2011.
Candidate Info
5
years in
workforce
10
months
at this job
BA
Communication Studies
2

Customer Service Executive

Received incoming calls from current, future and prior [company name] customers to discuss billing and offer new products

  • Maintained goals by meeting customer satisfaction, call times and upgrading of services
  • Multitasked in calls by speaking to customers and recording concerns in operating systems
  • Encouraged customers to try new products offered by [company name]
  • Addressed customers inquires and ensured customers were directed to correct department to resolve issues if needed
  • Retained customer with excellent customer services and offering discounts when trying new products
  • Assisted customers with little to no supervision
  • Worked in both a group setting and independently
Candidate Info
34
years in
workforce
6
years
at this job
3

Customer Service Executive

Handled pre and post reservation inquiries by phone, e-mail and fax.

  • Modified, changed and/or canceled existing reservations
  • Managed relationships with hotels by providing high levels of customer service and account management support.
  • Resolved complaints between hotel and guest.
Candidate Info
3
years in
workforce
3
years
at this job
AS
Arts
4

Customer Service Executive/sales

Assisted in establishing and operating new Tampa office

  • Managed customer service resulting in excellent long term relationships and account retention
  • Effective selling and organizational skills
  • Made sales calls that increased sales and laid the foundation for future growth of firm
  • Demonstrated integrity with experience in Customer Care and management
  • Orchestrated contract and legal negotiations
Candidate Info
14
years in
workforce
3
years
at this job
Old And New Testament Survey
Old And New Testament Survey
5

Customer Service Executive

  • Regularly contacted and established relations with client base to identify and resolve software and hardware issues
  • Created and maintained internal documents including customer accounts, training manuals, and product lists
  • Assisted web developer with website copy, content management, search engine optimization, and website designs
  • Produced and wrote copy for external documents including newsletters, press releases, informational pamphlets and mass emails
Candidate Info
6
years in
workforce
5
months
at this job
BA
Radio-television
6

Customer Service Executive

  • Provided sales support to sales director, including inventory queries, quotations, sales orders management, 12 months rolling forecast and trading documents for efficient sales coordination.
  • Handled and interfaced with key account customers to support daily requests, including service activation, account maintenance, trouble shooting and complaints in timely and responsive manner.
  • Coordinated all project related issues from design win to the end of life, including, sample request, payment issues, product change notification and environmental concerns.
  • Visited customers' factories and warehouses in monthly basis to gain first hand inventory level, production run rate and future production planning.
Candidate Info
2
years in
workforce
2
years
at this job
BA
Finance
MA
Master of Arts

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