Customer Service Engineer Resume Samples

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Customer Service Engineers provide technical support to a company’s customers. Typical job duties highlighted on a Customer Service Engineer resume sample are taking phone calls, solving client issues, diagnosing technical problems, assigning tasks to technicians, visiting client locations, and training end users. The ideal candidate should be able to demonstrate the following skills in his or her resume: technical knowledge, troubleshooting, attention to details, telephone etiquette, computer competences, and teamwork. Most Customer Service Engineers hold a degree in information technology or a similar field.

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1

Senior Customer Service Engineer

Performed a full range of on-site maintenance and repairs in a 24/7 high volume production environment including technical diagnostics, break/fix, software loads, installation, removal, retrofit, and customer call assistance.

  • Consistently executed proper call handling procedures while maintaining the call per day average.
  • Interfaced with senior level decision-makers within the customer account to apply retention strategies.
  • Coordinated problem resolution with Engineering, Customer Service and other Departments.
  • Planned activity and managed service coverage to maximize personal and team performance.
  • Designed a retrofit that cut service times in half and produced significant cost savings.
  • Recipient of the President's Club Award five times and multiple Customer Satisfaction Awards.
  • Spearheaded a Xerox Community Involvement Program (XCIP) blood drive.
Candidate Info
42
years in
workforce
37
years
at this job
AS
Electronic Technology
BS
Industrial Education
2

Customer Service Engineer

  • Selected to train customer maintenance technicians on proper maintenance practices for newly introduced photolithography equipment.
  • Worked as a part of maintenance teams on 5 complex maintenance tasks to repair tools back to operational status.
  • Performed four complex lens qualifications on newly installed tools without issue to ensure efficient transfer of tool to customer.
  • Selected to be one of three Reactor Operators for the Operational Reactor Safeguards Exam based upon knowledge, technical and operational expertise
  • Lead Technician on six major repairs to vital reactor and steam plant monitoring equipment.
  • Scheduled, planned, and executed two quarters of preventative and corrective maintenance in a 16 day period with no deficiencies.
  • Ordered, inventoried and maintained over 2.5 million dollars of supplies with zero discrepancies.
Candidate Info
12
years in
workforce
3
years
at this job
3

Customer Service Engineer

Performed the following duties as a Customer Service Engineer for [company name].:

  • Multiple systems engineer responsible for performing numerous on-site installations, servicing and repair of complex semi-conductor manufacturing equipment to include, RTP, PVD, EPI DPN.
  • Responsible for complete and full customer satisfaction assuring excellent relations within assigned accounts by recommending appropriate action and maintaining an ongoing awareness of existing and potential situations and communicating and coordinating support plans with customer management.
  • Ensure high level of system performance within assigned accounts by utilizing expert diagnostic techniques, information gathering and communication skills including Microsoft NT and Legacy software, eDiagnostics and DeviceNet.
  • Accomplished 11 startups and several retrofit projects within established financial limits and time frames, including non-conformances encountered during installation, and maintained assigned systems through purchased warranty periods and extended service contracts. Worked directly with site contractors to ensure all facilities components, including electrical, vacuum, water and gas delivery, were completed to established design requirements.
  • Function as a product specialist resolving complex system problems outside of assigned territory, as required, including extended deployments to customer sites to provide additional resource needs.
Candidate Info
9
years in
workforce
5
years
at this job
Great Lakes Naval Base
Aircraft Takeoff And Landing Systems
4

Customer Service Engineer

Performed troubleshooting and resolution of software and hardware problems on product lines. Communicated directly to customers. Performed on-call service 24/7, resolved issues by phone or on-site and monitored problem resolution.

  • Performed equipment and system installations and upgrades.
  • Coordinated scheduled maintenance with customer.
  • Maintained equipment as scheduled and performed preventive maintenance and/or repairs.
  • Managed parts and supplies inventory levels, customer service calls, and preventive maintenance schedules.
  • Developed customer relations by providing technical advice and counsel for equipment support.
  • Resolved customer concerns in a timely, cooperative, supportive, and professional manner.
  • Generated reports to management and engineering for technical problems of equipment, product design/improvements, customer concerns and activity.
  • Enhanced value to company by attending product training classes and continuing education courses.
Candidate Info
8
years in
workforce
6
years
at this job
AAS
Electronic Engineering Technology
5

Customer Service Engineer

  • Consistently met company national performance metrics goals for On Going Maintenance (OGM) standards in Mean Prints Between service Calls (OGM MPBSC) - 128.1% Q1 2016, (OGM Service Hours) - 116.9% Q1 2016, (OGM Parts Dollars) - 120.9% Q1 2016, and First Time Fix 91.1% Q1 2016.
  • Performed a full range of maintenance on assigned products including: technical diagnostics, software loads, installations, retrofits, and preventive maintenance for Xerox stand-alone and networked multifunction printers/copiers.
  • Provided customer training on assigned products based on current field policies and procedures.
  • Managed call activity providing accurate service documentation with call closing, parts usage reporting, and other administrative requirements.
  • Managed company assets (vehicle, computing and communication devices, tools, parts inventory).
  • Communicated and interacted with customers, support engineers, analysts, management, sales and other field engineers in providing full customer satisfaction.
  • Volunteered for company sponsored community events.
Candidate Info
20
years in
workforce
2
years
at this job
AS
Applied Science, Automotive Technology
BS
Electronics Engineering Technology
6

Customer Service Engineer

Responsible for installation maintenance and repair of a wide variety of Siemens imaging equipment including MRI, Rad/Fluoro Mammography and Ultrasound. Covering a service area in West/Central PA

  • Installed maintained and repaired Rad and Fluoro rooms, set up DICOM, PACS, and Remote Service.
  • Repaired and maintained MRI Mammography and Ultrasound systems, including DICOM, PACS, and Remote Service.
  • Scheduled own service calls directly with customers and maintaining a high degree of customer satisfaction.
  • Worked from home office managing own parts tools and supplies to meet customer needs.
Candidate Info
20
years in
workforce
7
years
at this job
AAS
Electronics Engineering Technology / Biomed
Electronics
7

Senior Customer Service Engineer

  • Elevated team performance to rapidly satisfy customers' most demanding issues
  • Pursued continuous self-improvement to provide increasing quality of service
  • Contributed to success of cross-functional collaboration to satisfy customer needs with improved product placement
  • Collaborated with Project Managers to deliver installs, upgrades and corrective maintenance of EMC products at various customer sites.
Candidate Info
8
years in
workforce
6
years
at this job
BS
Information Systems Security
MS
Information Security And Assurance
8

Customer Service Engineer

Provided Service for industrial and workgroup printers

  • Serviced on all IBM/INFOPRINT/RICOH: Laser Series 45XX, 48XX, 49XX); Impact Series 6400, 6500, 4400, 6700, 6262, 6252, 3252, 4247, 4232, 4230, 5224, 5225, 4245, 4224, 4234, 6412
  • Identified potential sales and maintenance leads
  • Kept detailed log of parts usage and attainment
  • District support engineer
Candidate Info
25
years in
workforce
4
years
at this job
BS
Electronics Engineering Technology
9

Customer Service Engineer I

  • Face-to-face desktop support experience within a corporate Windows environment
  • Successfully tracked, recorded and provided outstanding customer service and problem resolution for end-users experiencing hardware and software issues
  • Performed PC refreshes, deploying new IT equipment, creating images, installing software packages, maintaining computer networks, and migrating network printers
  • In depth knowledge and support of Microsoft Active Directory services, Windows 7/8/10 operating systems, Outlook, Skype, Windows servers, encryption products, and standard networking protocols (including TCP/IP and Ethernet)
  • Tracked software licenses to ensure that the firm does not violate its agreements, and worked with Procurement department regarding software licensing and maintenance issues.
  • Used Remedy, Numera TrackIT, Lotus Notes
  • Supported 1500 end users
Candidate Info
14
years in
workforce
2
years
at this job
10

Customer Service Engineer (contractor)

  • Imaged PCs using PXE Boot and deployed more than 200 HP, Dell, and Lenovo workstations into clinical examination rooms and administrative offices; configured computer applications to federal healthcare system guidelines
  • Patched Cat-5 network cables into Cisco switches to join computers to the domain
  • Traced and toned cable lines from the data jack to the Cisco switch to locate PC ports
  • Troubleshot issues relating to Windows desktops/laptops from the network drop to the desktop/laptops
  • Installed hardware peripherals including workstations, printers, scanners, laptops, tablets, card readers, barcode scanners, BlackBerry digital assistants, iPhones, and Broadband cards
  • Created and managed incident tickets using the CA ticketing system
Candidate Info
10
years in
workforce
1
year
at this job
BS
Computer Information Systems

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