Customer Service Director Resume Samples

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Customer Service Directors oversee Customer Service teams and ensure high levels of business performance and customer retention. Those applying for a Customer Service Director position should highlight in their resumes leadership, communication skills, IT skills, the ability to design Customer Service strategies, as well as previous experience in the field. Based on our example resumes, the most successful candidates hold a Bachelor's Degree in communications or marketing, although Customer Service Director may come from various educational backgrounds.

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1

Customer Service Director

Successfully designed, implemented and led a multilingual 24x7 Customer Service call center.

  • Designed and led technology initiatives for call center including PBX, voice recording, CMS, and CRM
  • Enhanced service through skills based routing and customer relationship software
  • Developed and implemented training program for all new hires
  • Managed on going training and skills refreshers for employees.
  • Implemented problem resolution process to effectively reduce handle and response times to customer issues through ownership, communication and reporting
  • Implemented process improvements resulting in 68% increase "on-time" processing and highest overall efficiency rating of 99.9% within 6 months
  • Implemented metric based skill measurement and increased efficiencies by 40%.
Candidate Info
4
years in
workforce
4
years
at this job
BA
Education
2

Customer Service Director

Oversee all facets of customer service and sales for online retailer [company name].com

  • Managed SLA's for outsource partners in Philippines and Florida
  • Designed and created all training and quality programs and materials
  • Taught motivational management and Situational Leadership to Management staff in order to increase morale and manage attrition
  • Completed all quarterly business reviews and delivered to Board of Directors
  • Facilitated the closing of the Fairfax, VA call center while completely outsourcing all call center functions to Philippines
Candidate Info
13
years in
workforce
1
year
at this job
3

Customer Service Director / In-house Shipping Director

Directed and oversaw all aspects of customer service policies, objective, and initiatives.

  • Developed and established procedures and policies governing customer correspondence and the handling of customer complaints.
  • Ensured customers are retained, satisfied, and that their needs are fulfilled.
  • Processed and shipped online/email orders for all represented brands, kept sales statistics, supplied product information, supplied price quotations on products and shipping services.
  • Processed all returns, exchanges, and refunds for retail/wholesale consumers
Candidate Info
4
years in
workforce
1
year
at this job
4

Customer Service Director/office Manager

Highly effective in establishing and maintaining solid internal and external customer relationships.

  • Managed customer service teams and coordinated cross-functional teams connecting processing, logistics, and operations.
  • Involved in Day to Day operation and reviewed customer service goals weekly.
  • Implemented Business Plan to maintain and measure success of Customer Service Teams, including department budgets.
  • Developed training programs for the customer service team and sales associates to be successful in a fast paced environment.
  • Created initiatives and accountability metrics used to manage customer service team and meet business objectives.
  • Properly maintained internal and external levels of inventory for packaging materials.
  • Worked with IT Consultant to implement computer programs based on Industry requirements and demands.
  • In the absence of the President, oversaw the full operations of the organization, including Accounting, Sales, Customer Service, and Operations to insure growth and profitability.
  • Provided support for all teams for any escalated customer issue, focusing on total customer satisfaction.
  • Instrumental in the success of the organization, and have helped grow the business to a level of $6 million Yearly Revenue by stepping in wherever there was a need.
Candidate Info
81
years in
workforce
24
years
at this job
5

Customer Service Director

Responsible for managing print production projects for over 15 nationally known publishers

  • Maintained working technical knowledge of the book printing process to include prepress, offset
  • Participated as member of supervisory management team in areas of quality, safety, standard
  • Responsible for selection and training new department members
  • Direct supervision of two full-time employees
Candidate Info
7
years in
workforce
7
years
at this job
BA
Public Relations
6

Customer Service Director | Sales Associate

Successfully steered propane sales operations to generate high volume growth and revenue on behalf of the national propane company.

  • Entrusted to oversee scheduling of 8 Drivers on weekends, holidays and in rough weather emergencies across Oklahoma.
  • Consistently provided quality customer service vital to sustaining and growing accounts.
  • Recognized expertise diffusing volatile customer situations, handling emergency situations and resolving client conflicts.
Candidate Info
16
years in
workforce
7
years
at this job
7

Customer Service Director

  • Sold outstanding, world-class service to clients in Caribbean, Louisiana, New York, Maryland, Virginia and California.
  • Over 12 yrs selling Tennis products and services at five star hotels and resorts, Academies, and Private Tennis Clubs
  • Communicated with and supervised multicultural group of top ranked ITF/USTA Junior players
  • Managed teams of professional tennis coaches
  • Excellent experience working with extremely diverse multicultural groups
Candidate Info
13
years in
workforce
12
years
at this job
BA
Psychology
MA
Industrial / Organizational Psychology
8

Customer Service Director

  • Managed staff of twenty five
  • Trained Sales Executives
  • Established order processing policies and procedures
  • Consulted top management with selling and inventory reports
  • Prepared monthly shipping financials and reported sales performance
  • Acted as liaison between production, warehousing and sales team to execute orders
  • Evaluated performance of customer service supervisors
Candidate Info
8
years in
workforce
8
years
at this job
BS
Fashion Merchandising
9

Customer Service Director

Hired and trained customer conscious support associates.

  • Trained the store in all customer service initiatives.
  • Conducted weekly service meetings and rallies.
  • Created a positive work environment.
Candidate Info
15
years in
workforce
2
years
at this job
Sociology
10

Sales Consultant, Customer Service Director

Oversaw maintenance of customer database containing over 200 clients

  • Met individual sales goals by demonstrating both features and benefits to customers
  • Operated computer system in order to complete paperwork
  • Negotiated purchase price agreeable to both the customer and the dealership
  • Managed all customer service aspects including scheduling aftermarket service contracts
Candidate Info
4
years in
workforce
7
months
at this job
AA
Liberal Arts
BS
Business Administration

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