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Additional Customer Service Resume Samples
Customer Service Coordinator Resume Samples
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0-5 years of experience
Received, reviewed for accuracy, and processed customer orders, utilizing the AS400 system.
- Managed order entry work load so that orders were entered the day received.
- Coordinated orders with production and logistics to ensure on time and complete to customers.
- Addressed incoming customer inquiries and offered productive solutions that increased customer satisfaction.
- Assisted consumers with questions regarding our product.
- Advocated for customers in improving availability and delivery.
6-10 years of experience
Provided internal technical support for customer service representatives servicing wireless consumers.
- Researched and implemented resolutions for unresolved escalated network issues.
- Specialized in customer retention finding ways to prevent churning.
- Awarded for outstanding customer surveys and feedback.
- Recognized for communication, analytical and problem solving skills.
- Achieved leading scores in job performance for maintaining quality work performance.
0-5 years of experience
Responsible for coordination and oversight of the customer service department for a nation-wide non-profit organization involved in all aspects of construction crane safety certification
- Trained and managed Customer Service employees in all job responsibilities
- Prepared daily, weekly and monthly reports of customer contact and certification data
- Responsible for maintaining the FAQ section of the company's website
- Designed, implemented and maintained an Access database to track and report customer information and contact data
0-5 years of experience
Performed account level research and advise customer of products that may benefit them
- Updated account information and complete accurate documentation
- Reviewed documentation, ensuring loans meet policy guidelines
- Provided excellent customer service to existing customers
0-5 years of experience
Utilized excellent written and verbal communication skills, with an eye for detail
- Maintained available resources resulting in first call resolution
- Created call sequencing flow chart, resulting in increased customer satisfaction
- Assisted quality assurance personnel with call evaluations
6-10 years of experience
- Managed operations of the front line, service desk, and fine jewelry departments
- Ensured associates provide prompt, courteous, and knowledgeable service to all customers
- Resolved customer service issues appropriately and competently
- Audited and approved all necessary front line paperwork
- Trained store associates on customer service standards, register procedures, and proper front line etiquette
- Established an employee incentive program to increase company credit card goals
0-5 years of experience
Over three and half years' working as an Customer Service Coordinator Appointment Scheduler
demonstrated ability to schedule appointments effectively and coordinating multiple schedules.
- Proficient in making telephone calls in order to secure appointments.
- Superb knowledge of developing qualified leads through telephone canvassing, prospecting emails and referrals.
- Answered all incoming calls to the service department.
- Top producer for the service department.
0-5 years of experience
Obtained a team leaders mentality and assisted them in achieving premier customer service
- Assisted clients with any and all questions and concerns
- Supplied clients with accurate information regarding preventative, core vaccines etc
- Maintained a team relationship with internal staff and assisted technicians in doctors in any areas needed including exam rooms, radiology etc
- Development of estimates, treatment and payment plans
- Inventory management
- Managed high volume facility including multi line phones
0-5 years of experience
Handled a high volume of escalated calls daily.
- Resolved escalated customer requests regarding title issues, finance charges and late fee negotiation.
- Followed up on accounts that needed detailed research and prompt resolution by contacting necessary departments and contacting customer back with resolution via phone/fax/mail.
- Provided correct system procedures to customer service representatives.
0-5 years of experience
Responded to escalated dispute calls and written dispute correspondence focusing on timely resolution and quality.
- Researched and resolved dispute cases to prevent operating losses.
- Provided exceptional customer service focusing on resolving an issue the first time in a courteous, professional and knowledgeable manner.
- Assisted manager with addressing and resolving questions from team members.
- Posted adjustments to cardholder accounts, accurately and completely.
- Coordinated directly with the executive office and department of compliance regarding customer disputes.
- Selected to travel off site to train new groups.
- Kept current on regulations and compliance requirements, and adhered to operational risk controls.
- Updated dispute procedures.
- Maintained all daily responsibilities while meeting strict deadlines and compliance requirements.
6-10 years of experience
- Assisted management in maintaining daily operations and supervising approximately 30 associates.
- Trained old and new associates in financial reports, standard operating procedures, and customer service.
- Conducted financial analysis using computer software, posted daily entries and reconciled accounts.
0-5 years of experience
Implemented training course for new recruits
- Researched information on individual cases to reach customer resolution
- Facilitated online retail purchases for customers
- Created partnerships with store directors and staff to manage cases properly
- Serviced Spanish and English speaking customers
0-5 years of experience
Responsible for meeting delivery/warehouse budget expectations.
- Responsible for all employees certification of forklift utilization.
- Coordinated all maintenance/service calls for all products within the region.
- Assisted Customer Service in fulfilling customers needs within 24 hours.
0-5 years of experience
- Negotiated rates for individuals and corporations for multiple properties
- Provided customer service to all clientele
- Daily audits performed as well as other financial statements
0-5 years of experience
Managed financial accounts through processing customer adjustments
- Maintained customer records by updating customer information
- Resolved product or service problems by clarifying customer complaints
- Contributes to team efforts by accomplishing related results as needed
- Worked with high customer volume and expectation for excellence through each contact
0-5 years of experience
Provided excellent customer service
- Handled cash, resolved customers issues promptly
- Organized store displays and sales promotions
- Prepared weekly store inventory.
- Packaged, labeled and priced store products.
10+ years of experience
Processed cash/credit card customers, wholesale accounts and direct ship orders.
- Answered customers' inquiries regarding catalog and online merchandise.
- Researched & mailed refund checks to retail customers.
- Researched balance due statements for retail customers and mailed on a monthly basis.
- Resolved any conflicts credit card customers had with their orders.
- Provided assistance to the Unit Leader of Order Operations.
- In the absence of the Unit Leader, was responsible for assigning account numbers to new commercial account customers as well as many other responsibilities the Unit Leader had.
- Familiar with inventory control due to the verification and inputting of inventory adjustments.
- Invoiced orders with customized items for payment to the vendors.
- Processed telephone and mail orders from domestic and international customers.
0-5 years of experience
Successfully assisted the customer service group with order entry for key accounts on database.
- Responsible for managing inventory on company mainframe
- Responsible for archiving marketing methods on excel spreadsheets
- Multi-task, phones, clerical, data entry