Customer Service Coordinator Resume Samples

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Customer Service Coordinators supervise and motivate Customer Service teams in order to maximize business performance. Most of their duties are aimed at ensuring customer satisfaction and loyalty: analyzing complaints, developing new procedures, designing and implementing customer retention campaigns. The strongest resume samples showcase assets such as leadership, problem-solving abilities, communication skills and Customer Service experience. Coordinators may come from various education backgrounds, but most candidates make display of a degree in communication or marketing in their resumes.

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1

Customer Service Coordinator

Received, reviewed for accuracy, and processed customer orders, utilizing the AS400 system.

  • Managed order entry work load so that orders were entered the day received.
  • Coordinated orders with production and logistics to ensure on time and complete to customers.
  • Addressed incoming customer inquiries and offered productive solutions that increased customer satisfaction.
  • Assisted consumers with questions regarding our product.
  • Advocated for customers in improving availability and delivery.
Candidate Info
17
years in
workforce
5
years
at this job
HS
High School Diploma
2

Customer Service Coordinator

Provided internal technical support for customer service representatives servicing wireless consumers.

  • Researched and implemented resolutions for unresolved escalated network issues.
  • Specialized in customer retention finding ways to prevent churning.
  • Awarded for outstanding customer surveys and feedback.
  • Recognized for communication, analytical and problem solving skills.
  • Achieved leading scores in job performance for maintaining quality work performance.
Candidate Info
9
years in
workforce
7
years
at this job
AS
Computer Security And Disaster Recovery Procedures
3

Customer Service Coordinator

Responsible for coordination and oversight of the customer service department for a nation-wide non-profit organization involved in all aspects of construction crane safety certification

  • Trained and managed Customer Service employees in all job responsibilities
  • Prepared daily, weekly and monthly reports of customer contact and certification data
  • Responsible for maintaining the FAQ section of the company's website
  • Designed, implemented and maintained an Access database to track and report customer information and contact data
Candidate Info
8
years in
workforce
3
years
at this job
BA
Bachelor of Arts
4

Customer Service Coordinator

Performed account level research and advise customer of products that may benefit them

  • Updated account information and complete accurate documentation
  • Reviewed documentation, ensuring loans meet policy guidelines
  • Provided excellent customer service to existing customers
Candidate Info
8
years in
workforce
7
months
at this job
HS
High School Diploma
BS
Interdisciplinary Studies
5

Customer Service Coordinator

Utilized excellent written and verbal communication skills, with an eye for detail

  • Maintained available resources resulting in first call resolution
  • Created call sequencing flow chart, resulting in increased customer satisfaction
  • Assisted quality assurance personnel with call evaluations
Candidate Info
6
years in
workforce
3
years
at this job
HS
High School Diploma
6

Customer Service Coordinator

  • Managed operations of the front line, service desk, and fine jewelry departments
  • Ensured associates provide prompt, courteous, and knowledgeable service to all customers
  • Resolved customer service issues appropriately and competently
  • Audited and approved all necessary front line paperwork
  • Trained store associates on customer service standards, register procedures, and proper front line etiquette
  • Established an employee incentive program to increase company credit card goals
Candidate Info
20
years in
workforce
7
years
at this job
7

Customer Service Coordinator/appointment Scheduler

Over three and half years' working as an Customer Service Coordinator Appointment Scheduler
demonstrated ability to schedule appointments effectively and coordinating multiple schedules.

  • Proficient in making telephone calls in order to secure appointments.
  • Superb knowledge of developing qualified leads through telephone canvassing, prospecting emails and referrals.
  • Answered all incoming calls to the service department.
  • Top producer for the service department.
Candidate Info
8
years in
workforce
4
years
at this job
Medical Transcription Course
8

Customer Service Coordinator

Obtained a team leaders mentality and assisted them in achieving premier customer service

  • Assisted clients with any and all questions and concerns
  • Supplied clients with accurate information regarding preventative, core vaccines etc
  • Maintained a team relationship with internal staff and assisted technicians in doctors in any areas needed including exam rooms, radiology etc
  • Development of estimates, treatment and payment plans
  • Inventory management
  • Managed high volume facility including multi line phones
Candidate Info
6
years in
workforce
1
year
at this job
HS
High School Diploma
9

Senior Customer Service Coordinator

Handled a high volume of escalated calls daily.

  • Resolved escalated customer requests regarding title issues, finance charges and late fee negotiation.
  • Followed up on accounts that needed detailed research and prompt resolution by contacting necessary departments and contacting customer back with resolution via phone/fax/mail.
  • Provided correct system procedures to customer service representatives.
Candidate Info
16
years in
workforce
5
years
at this job
10

Customer Service Coordinator

Responded to escalated dispute calls and written dispute correspondence focusing on timely resolution and quality.

  • Researched and resolved dispute cases to prevent operating losses.
  • Provided exceptional customer service focusing on resolving an issue the first time in a courteous, professional and knowledgeable manner.
  • Assisted manager with addressing and resolving questions from team members.
  • Posted adjustments to cardholder accounts, accurately and completely.
  • Coordinated directly with the executive office and department of compliance regarding customer disputes.
  • Selected to travel off site to train new groups.
  • Kept current on regulations and compliance requirements, and adhered to operational risk controls.
  • Updated dispute procedures.
  • Maintained all daily responsibilities while meeting strict deadlines and compliance requirements.
Candidate Info
18
years in
workforce
4
years
at this job
Accounting

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