Customer Service Consultant Resume Samples

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Customer Service Consultants work in customer service departments of various companies and are responsible for solving customer issues. Based on our most successful example resumes for the job, essential responsibilities include taking phone calls, diagnosing technical issues, providing instructions, making recommendations, and answering to customer inquiries. The ideal candidate should demonstrate in his or her resume customer service orientation, patience, excellent communication and listening skills, computer competencies, and teamwork. Customer Service Consultants come from various educational backgrounds and usually hold at least a high school diploma.

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1

Customer Service Consultant

Required to use Adobe and Microsoft Office daily as well as copy, fax, and scan documents

  • Provided excellent customer service and built relationships with clients
  • Managed accounts and reviewed customer issues
  • Actively communicated and understood the wants and needs of clients and coworkers
  • Met and exceeded monthly sales quotas for "Product of the Month"
  • Able to pay attention to detail and multi-task effectively
Candidate Info
9
years in
workforce
4
years
at this job
BS
Psychology
2

Customer Service Consultant

Provided exceptional customer service for numerous bank and automobile leasing companies

  • Consistently achieved top quality scores on monthly reviews and evaluations
  • Maintained high levels of professionalism while delivering great service
  • Highly effective at multitasking and navigating numerous screens and multiple clients simultaneously
Candidate Info
19
years in
workforce
2
years
at this job
3

Customer Service Consultant

Handled over 200 inbound and outbound calls per day with a goal of complete customer satisfaction.

  • Answered customer queries and concerns.
  • Effectively dealt with difficult and irate customers.
  • Developed, analyzed and prepared detailed reports for customer care department.
  • Trained newly employed customer service consultants.
Candidate Info
11
years in
workforce
2
years
at this job
4

Customer Service Consultant

Handled over 200 inbound and outbound calls per day with a goal of complete customer satisfaction.

  • Answered customer queries and concerns.
  • Effectively dealt with difficult and irate customers.
  • Developed, analyzed and prepared detailed reports for customer care department.
  • Trained newly employed customer service consultants.
Candidate Info
11
years in
workforce
2
years
at this job
5

Customer Service Consultant

Letter of Commendation for processing billing adjustments for over 1,100 accounts in 48 hours.

  • Part of the team who successfully performed the largest telecom conversion in history.
  • Raised just under $10k to support local charities and provided a make a wish family with moneys to make their wish come true.
  • Provide customer support for service orders installs/changes and billing/credit adjustments.
Candidate Info
13
years in
workforce
1
year
at this job
AS
Associate of Science
6

Customer Service Consultant

Provided excellent customer service by greeting customers, cashiering, and using product knowledge to answer customer questions

  • Translated questions and instructions regarding prescription medicines between pharmacists, insurance providers, and customers
  • Promoted [company name] sales to help meet sales quotas; explained and signed customers up for store card program
  • Communicated with coworkers and managers to carry out shared responsibilities such as: sales promotions, stock isles, and organize store
  • Responsible for displaying products in a presentable manner for the purpose of creating a positive customer experience
Candidate Info
2
years in
workforce
7
months
at this job
HS
High School Diploma
Phlebotomy
7

Customer Service Consultant

Answered inbound phone inquiries on autombile insurance policies and coverages for agents

  • Processed endorsement requests from agents and underwriters
  • Reviewed state specific guidelines to answer policy questions accurately
  • Documented call details in sophisticated computer systems
  • Met daily incoming call quotas
  • Provided exceptional customer service to callers in an attempt to resolve matters of concern
Candidate Info
24
years in
workforce
9
years
at this job
8

Saas Customer Service Consultant

Advise businesses on the user experience of their product, efficiency in on-boarding new clients and efficiency of the customer service processes

  • Implemented extensive self help web portal, ticket and messaging system increasing customer reps
  • Establish process decreasing credit card declines up to 500% in four months
  • Establish on-boarding and client management process resulting in 40% churn decrease in four months.
Candidate Info
6
years in
workforce
2
years
at this job
9

Customer Service Consultant

Communicated directly with customers by phone, electronically or face to face regarding inquiries and orders.

  • Responded promptly and answered/resolved customer questions and complaints.
  • Trained and coached team members to deliver a high standard of customer service.
  • Always met company goals and quotas to ensure success.
Candidate Info
2
years in
workforce
10
months
at this job
AS
Science
10

Customer Service Consultant / Account Manager

Deliver superior customer service and account management while attaining and surpassing sales quotas

  • Responsible for approximately $1.5 million in revenue annually
  • Engage with field organizations to deliver marketing collateral on behalf of clients in both the retail and managed care spaces
  • Manage and coordinate with over 50 vendors
  • Partner with marketing and retail operations groups to fulfill customer needs while capturing opportunities for increased sales revenues and profit margins
Candidate Info
8
years in
workforce
5
years
at this job
BA
Communications & Journalism

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