Customer Service Advisor Resume Samples

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Customer Service Advisors are responsible for solving customer issues, taking phone calls or providing support by email, diagnosing technical problems, offering guidance, and answering to customer inquiries. Those interested in a Customer Service Advisor position should showcase in their resumes customer service expertise, communication and listening skills, teamwork, and computer competencies. Based on our collection of resume samples, eligible candidates come from various educational backgrounds and hold at least a high school diploma or the equivalent.

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1

Customer Service Advisor I -- Performance Products

Process all new orders, change orders, cancellations, quotes and other order related request from customer daily via email, fax or phone calls

  • Work with multiple Sales Reps covering East, West coast and Canada responsible for more than 150 individual and corporate accounts
  • Daily interaction with plants, logistics, and Sales to ensure customer forecasted demand was being addressed
  • Increased sales with customers by up selling products, following up with customers via phone or email to increase orders quantity or purchase new products
  • Initiate new complaints in database for customers returns once received, work with assigned investigator to thoroughly resolve customer complaint
Candidate Info
6
years in
workforce
4
years
at this job
Business Information Systems
Business Management
2

Licensed Customer Service Advisor

  • Obtained Property and Casualty Producer License within 30 days of hire.
  • Provided service to approximately 40-60 policyholders daily in fast paced inbound call center while consistently exceeding quality goal of 92% with scores of 94-96%.
  • Resolved customer conflicts in a professional, knowledgeable, and sympathetic manner.
  • Processed policy changes on various software platforms and documented actions taken in an efficient and accurate manner.
  • Identified and effectively resolved issues completely within six minute call time, by actively listening and building rapport with policyholders, consistently exceeding nine minute goal.
  • Adapted and executed constantly changing company guidelines efficiently and effectively.
Candidate Info
15
years in
workforce
2
years
at this job
BS
Biology
3

Customer Service Advisor

  • Diagnosed and Troubleshoot to resolve problems due to product issues
  • Advised and Educated customers of warranty claims and product concerns
  • Created service tickets to schedule service repair technicians
  • Coordinated technician schedules per assigned territory
  • Processed quotes & placed orders for replacement parts & repair
  • Scheduled and tracked delivery of product orders
  • Managed email correspondence from internal & external customers efficiently
Candidate Info
12
years in
workforce
2
years
at this job
4

Customer Service Advisor

Recommended new processes to increase efficiency

  • Log customer complaints and find solutions within determined time frames; list suggestions made and analyze for validity and possible implementation and/or resolution.
  • Reviewed and analyzed historical account information as needed.
  • Verify cashier checks and money orders
  • Correct transaction mistakes when debits and credits do not balance
  • Resolve problems or discrepancies concerning customers' accounts
Candidate Info
12
years in
workforce
4
years
at this job
BS
Business Administration
5

Lead Customer Service Advisor\coach

  • Provided customer service support and was their primary escalation point for all customer service.
  • Utilized appropriate procedures for escalated calls, threats and other situations.
  • Resolved escalated calls by communicating effectively.
  • Set and maintained standards of excellence and professionalism.
  • Developed and coached customer service agents by reviewing recorded calls and providing feedback.
  • Applied excellent call control to successfully resolve escalated calls.
Candidate Info
15
years in
workforce
4
years
at this job
6

Customer Service Advisor

Responsible for providing excellent customer service in a fast paced, inbound call center environment to Charter Communications customers inquiring about their billing statements

  • Assisted customers with questions and concerns that they had regarding why their bill increased, billing cycles, due dates, extensions, etc.
  • When opportunity presented itself, I would also up sell additional services that customers could add to their existing services and also explain how beneficial adding services could ultimately be to them
  • Processed payments for customers with past due balances
  • Provided thorough reasons why bundling Charter TV with Charter Internet and/or Charter Phone could overall help customers save money in their pocket
  • Assisted with training new hire employees and showing them how to navigate through systems and programs that advisors use on a daily basis
Candidate Info
11
years in
workforce
3
years
at this job
HS
High School Diploma
BS
Biological Sciences
7

Customer Service Advisor

Initiated/Responded to telephone calls to State employees across Florida with health Benefits and Fiscal deduction questions.

  • Educating employees and retirees regarding different plans offered by the state.
  • Assist Employees with timesheets, payroll and leave questions.
  • Evaluated and interpreted Florida statutes, rules and regulations.
Candidate Info
11
years in
workforce
5
months
at this job
8

Customer Service Advisor (promotion)/sales Associate

Greeted customers - informed them of special promotions/sales

  • Handled customer complaints - wrote down details and presented to supervisor
  • Placed online orders for customers
  • Utilized hand-held device to check inventory on products for customers
  • Conducted customer call backs - one week from purchase date of all small
Candidate Info
5
years in
workforce
5
years
at this job
HS
High School Diploma
AS
Medical Assisting
9

Customer Service Advisor/ Quality Assurance

  • Address customer service inquires in a timely & accurate fashion.
  • Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
  • Cross- trained other staff members
  • Achieved customer satisfaction rating of 95% within six months
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
  • Maintained up-to-date records at all times
  • Assist with quality assurance
Candidate Info
9
years in
workforce
2
years
at this job
AS
Pharmacy Technician
10

Customer Service Advisor

  • Received inbound calls from members, agents, and Health Care Providers
  • Researched and gathered information
  • Used exceptional telephone etiquette
  • Kept Personal Health Information (PHI) secured at all times
  • Established rapports with company clients
  • Handled all inquiries accurately and in a timely manner
  • Maintained call logs
Candidate Info
5
years in
workforce
4
months
at this job

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