Customer Relations Specialist Resume Samples

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Customer Relations Specialists develop strong and trusting relationships with company clients. Essential duties highlighted on a Customer Relations Specialist resume example are solving customer issues in a timely manner, managing customer calls, maintaining business documents, handling customer accounts, and developing sales incentive programs. Successful resumes in the field make display of skills like customer focus, problem solving, attention to details, reporting, effective communication, and conflict resolution. Employers choose candidates with some college education and customer relations experience.

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1

Customer Relations Specialist

  • Worked with customers via inbound calls to resolve problems with online billing services.
  • Researched, identified and resolved customer issues.
  • Scheduled any needed follow-ups for issues not immediately resolved.
  • Provided customers with product and service information.
  • Worked closely with resource management to ensure proper protocol was followed.
Candidate Info
12
years in
workforce
9
months
at this job
AS
Health Science
Medical
2

Customer Relations Specialist

Assist management in addressing administrative needs of projects

  • Entered customer information and administered assessments
  • Type, file, record keeping, copying, and reception duties
  • Distribute transportation to customers and reconcile monthly transportation reports
  • Organized and maintained files
  • Compiled and analyzed information from a variety of sources to assist in the preparation of reports
  • Facilitate reconsideration orientations for those customers that met exemption qualifications
Candidate Info
2
years in
workforce
2
years
at this job
3

Customer Relations Specialist

Priority processing of incoming calls averaging 85 to 100 calls per day

  • Respond to calls received from Gwinnett County residents and commercial businesses throughout the greater Atlanta area.
  • Create work order tickets to be dispatched to drivers within specified routes to ensure solid waste material is being retrieved as scheduled and requested.
  • Respond to customer inquiries with a professional and positive manner to promote optimum customer satisfaction.
  • Engage in a collaborative environment while achieving cross departmental objectives.
  • Collect and analyze data in efforts to improve the integrity of the in house database.
Candidate Info
23
years in
workforce
4
months
at this job
BA
Mass Communication
4

Customer Relations Specialist

Coordinated new accounts, processed to process information into database.

  • Assessed all customer concerns, issues, and discrepancies.
  • Solved problems with tactful options, resolving all issues and complaints.
  • Identified resources to provide quality products and services for cost saving outcomes.
  • Communicated effectively internally and externally with others.
  • Met all goals and deadlines in a timely efficient manner.
  • Enforced all policies and procedures successfully.
  • Followed all FDIC regulations and controls while maintaining complete confidentiality of all banking information, and profile
Candidate Info
13
years in
workforce
4
years
at this job
Bspa Health Administration
5

Customer Services Representative/ Customer Relations Specialist

Assist customer with transportation needs and document all calls via center tracking systems schedule, modifying and canceling reservations, as required and the follow- ups as needed; promote great listening skills

  • Obtain and document details of any complaints being filed and received.
  • Resolves service problems by clarifying the customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem ; expediting correction or adjustments; following up to ensure resolutions.
  • Communicate with customers, nurses at resident homes and nurses at doctor facilities to improve customer service with member's transportation.
  • Achieve quality assurance by contributing information root cause analysis through our customer feedback survey results.
  • Create monthly and quarterly reports of customer satisfaction for senior management.
Candidate Info
5
years in
workforce
4
years
at this job
6

Customer Relations Specialist

Handling incoming calls within a call center environment, emails and paper correspondence from customers, agents and field office associates requesting information or service; providing that information once identity is established and taking steps to provide or coordinate service

  • Responding to letters that provide requested information; processing loans, surrenders, fund transfers and allocation changes for variable products; providing policy histories; running illustrations and following up with customers and/or agents with appropriate information
  • Identify sales opportunities during calls with customers and notifying agents accordingly
  • Identifying and tracking retention opportunities; conserving policies or coordinating with the Conservation Unit
  • Identifying and handling client complaint issues and reporting to Compliance Unit, and coordinating follow up as necessary
  • Coordinate complex after-issue service requests with the production units, such as Insurance Product Services and Title and Claims
  • Assist clients with registering on the customer portal (website); trouble-shoot for customers and agents in relation to accessing and using the portal
Candidate Info
6
years in
workforce
6
months
at this job
HS
High School Diploma
7

Customer Relations Specialist

  • Answer and qualify inbound sales calls, develop incoming leads into new accounts
  • Close sales and complete related documents
  • Effectively manage customer account data. Set up new accounts and maintain related Information.
  • Handle high volume of incoming calls; resolve customer complaints in a friendly and tactful manner.
  • Process adjustments to customer accounts
  • Process credit card and check payments
  • Responsible for credit and collections. Brought net receivables down from 48% to 2%
Candidate Info
22
years in
workforce
2
years
at this job
HS
High School Diploma
HS
High School Diploma
8

Customer Relations Specialist

Ensure that customer complaints are handled promptly, with genuine concern. Work closely with the operations department to ensure the highest standards of service are met for all customers. Respond to customer concerns via email and telephone, ensuring clear, precise, professional, and timely replies to all questions.

  • Maintain adequate knowledge of all internal service systems.
  • Use available resources efficiently to assess customer issues and recommend valid solutions.
  • Record details of each customer interactions and any actions taken.
  • Follow up on any customer issues requiring additional research.
Candidate Info
11
years in
workforce
3
years
at this job
AS
Business Administration & Management
BA
Business Management
9

Customer Relations Specialist

Oversee all local marketing operations for new centers in 16 states including open houses, local marketing events, ground breaking, ribbon-cutting ceremonies, open houses, newspaper, radio, and TV media interface.

  • Correspond with prospective families and vendors about new centers via customer relationship management (CRM) systems.
  • Maintain multiple corporate websites: www.rainbowccc.com, www.fayettevilleccc.com
  • Project leader for all marketing collateral. Orchestrated complete revamp of all promotional items through multiple vendors.
  • Volunteer member of corporate Employee Engagement Committee, main responsibilities; to develop, recommend, and promote ideas related to working conditions, morale, efficiency, and other employee related issues.
Candidate Info
8
years in
workforce
4
years
at this job
BA
Web Design
10

Photographer & Customer Relations Specialist

  • Met with clients and account managers to discuss the business objectives and requirements of the contracted photography design based jobs, while estimating costs required to complete the work and provide quotes for clients.
  • Assisted in the development of client engagement implementation plans for all photography projects for comprehension of best tactics and strategies for customer retention.
  • Prepared customer specific photographic and budget assessment data submittal packages, with the preparation, tracking and following up required to ensure timely approval to the customer.
  • Gathered account and client data and streamlined user interface tools and procurement reports for account management development needs while creating internal and vendor specific quotes.
  • Developed photography project design briefs that suited the client's purpose involving thinking creatively to produce new ideas and concepts and developing interactive design.
Candidate Info
6
years in
workforce
1
year
at this job
HS
High School Diploma
Business
Photography

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