Customer Executive Resume Samples

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Customer Executives maximize customer satisfaction and business productivity by analyzing complaints and taking the right corrective measures. They serve as a liaison between the company management and customers and also need to train and motivate Customer Care teams. Top skills listed on the strongest resume samples are leadership, communication abilities, analytical thinking, problem-solving skills and computer proficiency. Most Customer Executive candidates display in their resumes a Bachelor's Degree and they come from various educational backgrounds.

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1

Customer Executive Supervisor

Directly supervised 2 team leaders and 25+ customer service Executive specialists.

  • Overseen and developed daily activities of staff including scheduling, forecasting, coaching, training and performance management to achieve an effective team with a strong customer focus.
  • Lead the retentions team to save over 55% of all contacts and over $1,000,000. yearly
  • Strengthened service development programs by integrating strong mentoring / coaching elements into new and existing employee trainings
  • Single handedly conducted a Six Sigma project that reduced AHT by over 1 minute per contact
  • Collaborated with other departments to establish relationships and improve knowledge base for a better internal and external customer experience.
  • Traveled for company to train new internal and external employees.
  • Provided guidance and acted as primary escalation point for Executive customer complaints.
Candidate Info
10
years in
workforce
8
years
at this job
HS
Business
C
Certificate
2

Customer Executive Supervisor

Directly supervised 2 team leaders and 25+ customer service Executive specialists.

  • Overseen and developed daily activities of staff including scheduling, forecasting, coaching, training and performance management to achieve an effective team with a strong customer focus.
  • Lead the [company name] to save over 55% of all contacts and over $1,000,000. yearly
  • Strengthened service development programs by integrating strong mentoring / coaching elements into new and existing employee trainings
  • Collaborated with other departments to establish relationships and improve knowledge base for a better internal and external customer experience.
  • Traveled for company to train new internal and external employees which included traveling overseas to the Philippines for 3 weeks to support and supervisor new call center
  • Provided guidance and acted as primary escalation point for Executive customer complaints.
Candidate Info
26
years in
workforce
7
years
at this job
3

Customer Executive

Managed, interpreted, and processed jewelry orders for a client base of 400 jewelers

  • Communicated with clients to ensure orders were made to their satisfaction
  • Prepared and processed invoices for client orders using Jewelry Manufacturing Software
  • Developed outstanding multitasking skills by prioritizing daily tasks such as answering phones, making calls, filing, and ordering supplies
Candidate Info
11
years in
workforce
5
years
at this job
4

Customer Executive Liaison

Communicated with customers to effectively assist with resolving outstanding issues

  • Prepared price quotes for customers to ensure that the product availability
  • Resolved routine questions regarding variety of customer and publishers account issues but not limited to orders, cancellations, account status and subscription claims
  • Discussed products offered and ensures customer satisfaction
Candidate Info
13
years in
workforce
3
years
at this job
C
Sciences
AA
Associate of Arts

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