Customer Care Supervisor Resume Samples

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Customer Care Supervisors are in charge with solving difficult situations between customer service representatives and customers. A well-written resume sample in the field should mention duties such as analyzing conflict situations, determining customer needs, advising customer service representatives, finding a solution suitable for both parts, and maintaining client interaction records. The ideal candidate for this job should mention in his or her resume skills like customer service, conflict resolution, tact and diplomacy, good listening skills, and decision making. Training in business is usually necessary to work as a Customer Care Supervisor.

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1

Assistant Customer Care Supervisor

  • Responded to customer complaints and inquiries through various contact channels (Twitter, Facebook, Email, Phone)
  • Wrote and published newsletters that served as training reference materials while also containing enough humor to increase employee receptiveness
  • Managed the day-to-day operations of the call center including scheduling and performance monitoring
Candidate Info
5
years in
workforce
4
months
at this job
HS
High School Diploma
AS
Associate of Science
2

Customer Care Supervisor

  • Responsible for supervising two teams; one email and one phone team
  • Conduct monthly one on one coaching sessions
  • Facilitate and lead team meetings and group huddles
  • Audit calls and emails to ensure best in class customer service
Candidate Info
8
years in
workforce
1
year
at this job
HS
High School Diploma
Business Administration
3

Customer Care Supervisor

  • Assists department manager with supervising, interviewing, selecting, promoting, scheduling, training, motivating, evaluating and disciplining of assigned group of Customer Care Representatives.
  • Assists in answering and responding to the overflow of telephone calls to the Customer Care department and researches, resolves and responds to difficult customer inquiries.
  • Reviews telephone and sales activity reports to develop objectives related to increasing the skill levels of Customer Care Representatives and to improve the productivity and customer service levels of the department.
  • Monitors the Customer Care Representative's telephone calls and reviews quality assurance data and scores and other transaction records to evaluate performance, analyze trends, provide constructive feedback and recommend training needs.
  • Ensures productivity and department service levels standards are met.
  • Trains, coaches, monitors, and rewards Customer Care Representatives on various Division marketing campaigns to achieve projected sales goals.
  • Creates departmental correspondence and reports for both internal and external dissemination
Candidate Info
8
years in
workforce
4
years
at this job
Business Administration
4

Customer Care Supervisor

  • Focus on intent to return when dealing with customers, getting to yes.
  • Ensure customer care representatives uphold policies and procedures.
  • Take calls when a supervisor is requested, and circle back and coach accordingly.
  • Listen to associates, watch voice tone, show empathy, and have patience.
  • Monthly duties included: sixty minute chairside, reservation reviews/work orders, reservation errors, yearly evaluations, and ninety day probationary reviews.
Candidate Info
14
years in
workforce
9
years
at this job
HS
High School Diploma
AS
Areas Of Study
5

Customer Care Supervisor (cc2)

  • Thinks critically to find resolutions to customer's problems, while benefiting the company's needs in an efficient time manner.
  • Offered assistance to other associates with questions and concerns.
  • Took ownership and expressed empathy for customers with complaints and those who required supervisor attention.
Candidate Info
2
years in
workforce
1
month
at this job
HS
Creative Writing
BS
Biology
BS
Nursing
6

Customer Care Supervisor

  • Proactively resolve escalated customer issues
  • Exceptional ability in implementing multiple assignments
  • Outstanding analytical problem-solving skills
  • Work with high call volume as well as face to face interactions
Candidate Info
6
years in
workforce
7

Customer Care Supervisor/poc

  • Acting POC for Operations Manager, hiring, training, support and retention.
  • Directly supervising and coordinating the activities of customer care agents
  • Training staff on customer service operating procedures.
  • Reviewing, and grading calls for quality assurance, participating in call calibrations
  • Coaching, and mentoring staff
  • Maintaining payroll, PTO, FMLA, ADAA. for 20+ employees
  • Scheduling, time management, conducting meetings & presentations
Candidate Info
25
years in
workforce
2
years
at this job
Real Estate Sales
8

Customer Care Supervisor

  • Assists associates with questions about customer interactions and computer systems.
  • Handle escalated customers that have requested a supervisor to rectify their situation to the best of our ability.
  • Complete reports as necessary including customer injury reports.
Candidate Info
4
years in
workforce
9
months
at this job
9

Customer Care Supervisor

  • Customer Care Representative
  • Technical Support
  • Managing Evaluator
Candidate Info
11
years in
workforce
4
years
at this job
BA
Criminal Justice And Networking Management

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