Customer Care Specialist Resume Samples

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Customer Care Specialists maximize customer satisfaction by analyzing complaints and performing the right corrective actions. They collaborate with the management and the customer care team to provide excellent customer service and improve business performance. Qualifications listed on Customer Care Specialists example resumes are communication abilities, problem-solving skills, computer proficiency and technical expertise in certain fields. Those seeking to work as Customer Care Specialists should showcase in their resumes a Bachelor's Degree in marketing or similar fields.

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1

Customer Care Specialist Supervisor

Consistently managed 40 to 65 clients per month and progressively developed further business clients

  • Achieved a high degree of communication between clients & personnel to ensure sufficient scheduling
  • Recorded and maintained extensive account records regarding: billing information, scheduling, history, etc.
  • Accurately organized & compiled data for ownership/upper management to review (established dept. goals)
  • Meticulously tracked daily activities of homemakers and delegated tasks and responsibilities appropriately
  • Successfully trained all new hires and monitored both efficiency and development of their procedural skills
  • Proactively investigated and resolved wide range of customer issues, adapting to individual circumstances and applying both diplomacy and assertiveness to assure customer needs are met in a timely manner
Candidate Info
4
years in
workforce
1
year
at this job
HS
High School Diploma
2

Customer Care Specialist

Managed incoming customer calls

  • Completed data entry for referral information
  • Processed patient information for medical records
  • Trained new employees on call center processes
  • Earned Brand Star Awards for delivering superior customer service
Candidate Info
11
years in
workforce
2
years
at this job
BA
Psychology And Communication
3

Customer Care Specialist

  • Received incoming calls for insurance tracking and property loss and provided guidance to homeowners in relation to the processes/requirements for both types of calls
  • Responded to homeowner's needs through competent customer service and prompt problem-solving
  • Made outbound calls to homeowners upon approval to follow up with any pressing issues.
  • Complied with performance and privacy standards set by employer
Candidate Info
16
years in
workforce
2
years
at this job
BA
English

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