Customer Care Associate Resume Samples

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Customer Care Associates are responsible for ensuring a high level of customer satisfaction; common job duties listed on a Customer Care Associate resume are taking phone calls from customers, performing research, collecting and forwarding required information, and developing solutions to improve service quality. Employers select resumes highlighting the following skills and qualifications: customer service training, patience, excellent communication skills, attention to details, strong listening skills, and computer proficiency. Eligible candidates come from various educational backgrounds and usually hold a Bachelor’s Degree.

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1

Customer Care Associate

Serviced over 200 plus Credit Unions with debit and credit accounts, including many with unique services and procedures specific to them only.

  • Assisted customers in regards to questions or problems with their debit and credit cards.
  • Received and resolved 40 escalated per day from lesser trained employees with a 95% satisfaction rate. Averaged 100 calls per day.
  • Handled lost cards concerns, fraud and disputes: filing the correct documentation and routing it to the appropriate department or agency.
  • Awarded Employee of the Month for having the best combination of call time, schedule adherence and call quality.
  • Reported call trends to Supervisors, this often occurred after a security breach. Customers received new credit cards, but did not know why. By advising Supervisors, they contacted the Credit Union and obtained information when and where breach occurred, when and how customers were informed of the breach and when the current card would de-active.
Candidate Info
13
years in
workforce
2
years
at this job
AS
Science
BA
Psychology
Certification
2

Customer Care Associate

  • Listened attentively, thoroughly reviewed account, took ownership, addressed respectfully, resolved and accurately documented all customer calls.
  • Commicated appropriate options for resolution in a timely manner.
  • Informed customers about services available and assessed customer's needs.
  • Provided functional guidance, training and assistance to lower level staff.
  • Consistently achieved exspectations on all key performance indicators (Quality Assurance, Compliance, Productivity, Schedule Adherence, Attendance, Etc.)
Candidate Info
4
years in
workforce
7
months
at this job
AS
Criminal Justice
BA
Criminal Justice
3

Customer Care Associate

Served as a Cashier and first point of contact for all customers entering the facility during special events

  • Responsible for answering all inquiries and resolving all customer complaints within a timely matter
  • Coordinated the events calendar and booked special events when requested
  • Updated customer accounts and ensured all orders and requests were properly executed
Candidate Info
27
years in
workforce
5
years
at this job
4

Customer Care Associate

Receive calls from authorized Paratransit customers to process reservation request for customer trips

  • Contact customers who do not utilize a scheduled trip to either cancel the trip or arrange for an alternate itinerary
  • Comply with the American Disabilities Act Requirements to provide 0% Trip Request Denial
  • Worked with various dispatchers to estimate customer estimated arrival time and vehicle location
  • Assisted NYCTA with alternate travel accommodations as needed
Candidate Info
13
years in
workforce
1
year
at this job
BS
Mass Communication
5

Customer Care Associate

  • Retained knowledge and educated consumers on multiple aspects of their health insurance, taxes and banking policies and procedures.
  • Resolved conflicts and misinformation for the consumer resulting in client retention
  • Solved problems quickly and efficiently leading to greater satisfaction from the consumer
  • Frequently provided to support to other customer service associates in the form of providing information and answering inquiries about policy
  • Knowledge of Excel, Kronos computer system and Metavante
  • Statistically regarded as a top tier agent.
Candidate Info
3
years in
workforce
2
years
at this job
HS
High School Diploma
6

Customer Care Associate

Manage customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

  • Address and resolve customer product complaints empathetically and professionally.
  • Defuse volatile customer situations calmly and courteously.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Accurately document, research and resolve customer service issues
  • Resolve service, pricing and technical problems for customers by answering questions.
  • Exceed individual sale objectives
  • Received recognition for reaching the sales goal of one million dollars in the year of 2012.
Candidate Info
7
years in
workforce
4
years
at this job
BS
Healthcare Administration
7

Customer Care Associate

  • Confirmed appointments with subcontractors and monitored their performance until completion
  • Performed database research to locate qualified technicians to assist in and resolve customer claims
  • Documented inspection reports, estimates, pictures and invoices for each claim
  • Accountable for following the progression and completion of VIP claims
  • Handled customer complaints with professional telephone and email etiquette
  • Verified customer's satisfaction through email or one on one phone calls
Candidate Info
5
years in
workforce
4
months
at this job
BS
Business Administration
8

Customer Care Associate

  • Quoted rates for domestic and local shipments.
  • Monitored daily high value accounts and updated status to sales team and managers.
  • Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
Candidate Info
4
years in
workforce
2
years
at this job
9

Customer Care Associate

Develop knowledge of Medicare and other Insurances where it applies to the freestyle promise program.

  • Resolve issues with pharmacy when processing freestyle promise cards.
  • Mentor new hires
  • Enroll new customers into freestyle promise program; explain the benefits of the program.
  • Work with direct to customer campaign 1.0, 2.0 and 3.0.
  • Place customer orders for managed care. I am able to give a detailed description of all the meters to help decide which meter is best fit their needs.
  • I have received good e-mail survey and have received bonuses for five months in a row, also won call of the month.
  • I am engaging with the customer and able to explain and process the request quickly.
Candidate Info
32
years in
workforce
4
years
at this job
Medical Terminology
Medical
10

Customer Care Associate

  • Trained new associates in Kohl's return, credit card application, home delivery, and reward policies.
  • Aided customers in the use of the Kohl's web application and kiosk use.
  • Provided impeccable customer service to all clients.
Candidate Info
20
years in
workforce
2
years
at this job
BS
Information Technology

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