Customer Account Representative Resume Samples

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Customer Account Representatives are in charge with managing assigned client accounts. Daily activities completed by these employees are representing the first point of contact for assigned customers, negotiating contracts, closing sales, finding ways to increase client satisfaction, solving customer complaints, presenting new products and services to customers, and identifying prospective clients. Those interested in a Customer Account Representative position should be able to showcase the following skills in their resumes: customer service, effective communication, conflict resolution, attention to details, computer competences, and teamwork. Successful resume samples make display of a high school diploma or the equivalent.

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1

Customer Account Representative II

  • Collected over 100 delinquent accounts weekly, with a consistent production rate of 95%.
  • Reduced delinquency rate of over 70% in assigned accounts.
  • Assisted in improving collection rate to over 90% overall.
  • Fully knowledgeable about and compliant with all state and federal laws and Fair Debt Collection Act.
  • In a fast-paced, high-quota environment, successfully evaluated each account to determine the best course of action for resolving delinquency.
  • Worked directly with dealers to troubleshoot and resolve problems on pending contracts, resulting in increased closure rate and decreased delinquency rate.
Candidate Info
10
years in
workforce
3
years
at this job
AS
Associate of Science
BBA
Business Administration
2

Customer Account Representative Ii/coordinator

Served as liaison between Woodward and multiple business jet, commercial, and military customers.

  • Supported over 30 customers with product pricing, weekly product updates and order processing which generated revenues of $5.8 million a year.
  • Assisted the Customer Account Manager by providing detailed cost history to help secure new customer contracts.
  • Collaborated with Woodward finance department on a monthly basis to resolve customer debit and credit discrepancies and contacted customers regarding outstanding balances.
  • Organized and maintained day-long customer visits with Engineering, Program Management and Operations to provide resolution for outstanding issues affecting both company and customer metrics.
Candidate Info
9
years in
workforce
7
years
at this job
BS
Commerce
3

Customer Account Representative

Collects on past due balances for accounts that are 5 to 45 days past due through inbound and outbound call initiatives.

  • Receives and responds to incoming calls and correspondence from customers, dealers, banks, and other outside agents requesting assistance, information or documentation on their accounts in a professional and customer oriented manner.
  • Documents requests for information and ensures timely mailing of requested information to customers.
  • Interacts with other departments to order contracts, titles, or other information needed to complete customer requests; ensures that documentation requiring notarization is complete.
  • Documents systems applications with customer information changes to personal information and credit ratings during conversations with customers.
  • As necessary, performs other related duties of which the above are representative
Candidate Info
18
years in
workforce
15
years
at this job
Business Administration
4

Customer Account Representative

Silicone release liners and direct silicone coated polyethylene for medical applications

  • Business to business sales in Construction, Film Graphic and Automotive markets
  • 31 million dollar budget attained 2009 thru 2016 on track to hit budget in 2017
  • IBM AS400 Order management system and use of Sharepoint
  • Direct experience with manufacturing plants in the U.S.A., The Netherlands and China
  • Shipping logistics from F.O.B. to warehouse programs
  • Entire process of Order fulfillment support for customer inventory, planning and shipping
Candidate Info
25
years in
workforce
9
years
at this job
Public Relations
College Prep
5

Customer Account Representative

Maintain accurate records of customer account activity, to include current and past due accounts.

  • Review past due accounts and communicate in person and via phone with the customers to promote timely payments.
  • Collect customer payments on a timely basis and meet daily/weekly collection standards.
  • Load/unload truck, or other vehicle, per policy to safely protect coworker and merchandise.
  • Deliver merchandise to customer homes in Company provided vehicle as assigned.
  • Install and set up merchandise, and instruct customers on proper use of merchandise.
  • Manage the recovery of merchandise from customer homes as assigned.
  • Developed prospective new business by telemarketing and distributing print materials.
Candidate Info
6
years in
workforce
8
months
at this job
Leadership, Anatomy I And
6

Customer Account Representative

Process Lease Service Contracts for Hospitals and sales order for Dialysis Clinics nationwide. Ensures all order are processed within 12 business hours of receipt with all necessary documentation. Enter Lease or Contract information into database, forwarding contractual information to internal and external customers within 24 hours of final execution. Reviews orders daily for invoice status, coordinating with Purchasing and local warehouse to confirm shipments and freight charges. Verifying equipment has shipped and is billable. Performs customer credit checks according to procedures including filing of UCCs and preparing documents for the Credit Committee as necessary. Work closely with Project Management from the beginning of all Dialysis Clinic installations to the final invoicing of Project. Assist in the coordination of Field installation after equipment has been delivered onsite.

  • Responsive and attentive to each project and installation job through final stage of completion.
  • Research and resolve shipping discrepancies.
  • Workes with the Returns Department to credit and replace missing or damaged equipment.
Candidate Info
17
years in
workforce
4
years
at this job
Academic Degree
7

Customer Account Representative

Sales

  • Help customers with their purchases, took payments and made payment arraignments.
  • Loading/unloading trucks
  • Delivering customer merchandise, built customer merchandise as needed.
  • Repo unpaid merchandise
  • Inventory receiving and outgoing merchandise
  • Calling customers for payments that are due and past due, make runs to customers house to pick up either there payment or merchandise.
Candidate Info
15
years in
workforce
6
years
at this job
AS
Associate of Science
8

Customer Account Representative

  • Effectively manage Customer (Buyer) accounts via multi-level operating systems accessing contract, financial, contact information supplying experienced knowledge, payment remedies and excellent customer service to manage accounts. Work and maintain account budgets for loss prevention.
  • Ability to manage multiple applications running at the same time.
  • Provide account support to identify solutions for customers with payment delinquencies.
  • Navigate through a variety of system applications while speaking with customers about vehicle financing or leasing.
  • Display strong communication, analytical, and problem solving skills to find solutions to bring accounts current.
  • Remain empathetic and emotionally resilient at all times when determining the best solution for the customer and Ford Credit.
  • Recognized for exceeding company goals and upholding the FORD Values of: Team Work, Role Model and Efficiency.
Candidate Info
30
years in
workforce
1
year
at this job
9

Customer Account Representative

Maintain accurate records of customer account activity, to include current and past due accounts.

  • Review past dues accounts and communicate in person and via phone with the customers to promote timely payments.
  • Collect customer payments on a timely manner basis and meet daily/weekly collection standards.
  • Cash balance and bank deposits.
  • Complete customer service calls in a timely manner as assigned.
  • Follow all policies and procedures and adhere to all standards.
  • Greet and assist customers on the sales floor.
  • Obtain new rental orders on sales floor and over the phone.
  • Complete rental agreement as required.
  • Prospect for new business by telemarketing and distributing print materials.
  • Install, set up and refurbish merchandise to like new condition, keep showroom clean, organize and perform other duties as assigned.
Candidate Info
9
years in
workforce
10
months
at this job
10

Customer Account Representative

  • Rendered assistance in maintaining key projects while generating customer quotes, orders, buy-backs, and electronic shipping documentation for multiple territories
  • Aided with advance payment orders as well as the development of three-month no orders report
  • Promptly attended to general client inquiries, which included monitoring shipments and processing invoice requests
  • Provided first-rate support to Sales and other departments within the organization as necessary
Candidate Info
3
years in
workforce
3
months
at this job
BA
Business Economics

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