- Featured in:
Additional Library Museum Resume Samples
Collections Supervisor Resume Samples
No results found
0-5 years of experience
Directed workflow and supervised a staff of collection specialists who collected over $10 million in revenue per month
- Provided exceptional service by monitoring accounts for accuracy and resolving and billing discrepancies
- Trained and motivated employees and completed performance reviews
- Reduced daily sales outstanding (DSO) from 47 days to 35 days
- Performed reconciliations for month end closing
- Personally collected on the most delinquent accounts
- Prepared Monthly Operations Reports detailing cash flow, daily sales outstanding, and projected revenue
- Performed credit investigations using Dun & Bradstreet reports, bank references, and trade references
0-5 years of experience
Assisted in interviewing and training functions for new collections associates. Led and coached the telephone intervention processes for a team of 12-15 collectors in the resolution of customer debt on automobile loans and leases.
- Ensured productivity with comprehensive analysis and reporting on call center performance metrics.
- Facilitated adherence to company goals and metrics by compiling and analyzing statistical data relative to unit productivity, and providing detailed reports to senior management.
- Informed staff of changes in policies, procedures, & regulations.
- Developed performance appraisals, monitored live calls and provided feedback, coaching and mentoring when necessary.
- Partnered in analyzing delinquency trends and call center metrics by multi-tasking several projects.
0-5 years of experience
Direct, manage and coordinate the work flow of a collection staff ranging from 16 to 35 employees.
- Supervise the functioning of each assigned area and numerous performance metrics.
- New employee development, ongoing training modules, implement strategy adjustments within the collections department.
- Recruited qualified collections specialist
- Reviewed monthly performance evaluations.
- Ensured all team members are operating in accordance with policies and procedures of the company as well as any other applicable financial regulations.
0-5 years of experience
Provided guidance, motivated and managed a staff of up to 14 full-time front- end collectors.
Provided training, coaching and feedback via monthly 1-1 meetings and yearly performance reviews.
- Developed a highly energized team that exceeded production and quality goals through motivation and feedback
- Monitored calls for performance and quality utilizing NICE system
- Recruited, interviewed and hired staff personnel for collector positions
- Researched payment discrepancies on customer accounts, which protected bank losses and ensured superior customer satisfaction
- Extensive knowledge of CMS, VLS, ALS, Boris, NICE, Fast Data, and predictive dialer systems
6-10 years of experience
Worked in the position of Collections Supervisor and handled all the duties and responsibilities of this position, these are as follows:
- Demonstrated knowledge of accounts receivable and led a team of 14 collectors successfully
- Motivated my team to meet company's targets and objectives by daily coaching and mentoring, conducting monthly meetings to review stats, adhere to call model and improve monthly collection goals
- Modeled desired behavior and maintained a good rapport with the customers and employees
- Encouraged teamwork and directed problem solving skills to overcome complex issues
0-5 years of experience
Responsible Collections Supervisor who understands the importance of executing an efficient and professional collections campaign. Adept at training new associates, guiding a staff through a campaign and creating necessary reports for management. Specializes in consumer and medium sized business collections.
- Supervised the delivery of daily reports for upper management.
- Direct a team of 46 agents and 2 team leads.
- Implemented new process changes, programs, and any other business unit related changes for all of Collections, as well as any project management that was involved
- Performed quality assurance for Client.
- Manage the creation, production, and delivery of all Standard Procedures.
- Trained, Educated, Assisted, and Motivated team to achieve goals, Annual Performance metrics, Departmental Production Goals, and Career path for Agents.
6-10 years of experience
Responsible for leading standard collection processes on delinquent customer accounts by analyzing the accounts, reaching out to customers, and generating statements.
- In charge of applying customer payments to accounts on a daily basis, and completing accounts receivable month-end reconciliations to ensure that monthly cash goals are met or exceeded on a consistence basis.
- Prepared accounts receivable analysis reports demonstrating credit/collections status while keeping management informed of progress.
- Compiled cash forecast reports
- Collections on a $3 million receivables portfolio for the top 150 customers by revenue
- Full resolution of unapplied cash and deductions for receivables portfolio (1200 accounts, $5 Million)
- Processed daily lockbox, an average of 250 checks per day, along with research and resolution of all deductions and unapplied cash for client's entire portfolio
0-5 years of experience
Prepared weekly collection forecast and updates to management for review of cash flow availability.
- Analyzed customers' financial statements & credit information from Dun and Bradstreet to ensure customers' credit exposure was within company's risk limits
- Evaluated credit worthiness of customers and partnered with the Finance Treasurer to manage credit limits based on risk and potential business opportunity
- Analyzed customers' earnings, payment history, and purchase activity to recommend payment plans.
- Initiated process improvements to simplify productivity and management of accounts.
- Provided coaching and counseling to four direct reports each in charge of over 60 accounts to ensure effective execution of account management duties.
0-5 years of experience
Led a group of 5-10 collectors who contacted customers via telephone to collect on 180+ day past due accounts in a fast paced call center environment
- Reviewed team activity, identified trends and assessed team effectiveness in order to achieve departmental goals
- Coached and counseled staff for peak performance; addressed and resolved issues of poor performance or unacceptable behavior; and worked to determine the best approach to resolve employee issues
- Assisted team members with escalated calls and daily operational duties
- Monitored calls and reviewed account activity with team members
0-5 years of experience
Maintained a quota of $1.0 million plus gross monthly collections.
- Supervised and motivated 22 collectors to obtain monthly individual and unit objectives.
- Monitored in-bound and out-bound calls and issued Notices of Correction.
- Resolved complaints and discrepancies with collectors and customers.
- Reviewed team members' performance and suggested areas of improvement.
- Provided training for the dialer system (Advantage).
- Assisted with in bound calls when volume dictates.
- Identified potential problems and communicated timely with management.
0-5 years of experience
Managed and coach the collections staff to achieve monthly goals during collections calls
- Succesfully met department's team goals at least 10 out of 12 months
- Coached collectors, interviewed, and interacted with clients during conference calls and during one-on-one daily updates.
- Motivated and created a team atmosphere to help increase collection's techniques
6-10 years of experience
Supervised Billing and Collection staff of 10 FTE's engaged Accounts Receivable activity
- Reviewed and approved miscellaneous adjustment based on predetermined limits
- Performed QA function prior to dissemination of documents for patient statements and insurance claims; qualified accuracy of documents produced
- Assisted with verification of insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
- Coordinated submission of secondary insurance claims
- Qualified all payor recoupment requests and processed all necessary refunds.
- Training staff on applicable policies and procedures related to accounts receivable functions.
- Reviewed each Billing and Collection Specialist activity and performance to ensure that it met the expected standard
0-5 years of experience
Conducted team building meetings and training sessions.
- Assigned daily and weekly tasks for team members.
- Monitored calls and performed employee evaluations on weekly basis.
- Built campaigns for DAVOX dialer system for assorted portfolios.
- Managed time and attendance for all team members.
- Collected on accounts 120+ days delinquent and prepared files for foreclosure and pre-legal proceedings.