Collections Specialist Resume Samples

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Collections Specialists attempt to collect past-due debts from customers on behalf of the organizations for which they work. Sample Collections Specialist resumes include such skills as contacting clients to follow up on non-payment, negotiating payment plans, resolving disputed items, handling all incoming calls and emails from clients regarding billing inquiries, and bringing resolutions to unpaid accounts. Collections Specialist resumes display, at a minimum, a high school diploma or GED as an educational requirement for the position.

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1

Collections Specialist

Initiated and received high volume customer calls regarding outstanding State of Virginia tax debts

  • Negotiated immediate full payments or acceptable and timely payment arrangements
  • Collected customer payments in accordance with payment due dates
  • Identified and discussed issues attributing to account delinquency with management
  • Provided timely follow-up on payment arrangements
  • Reviewed and maintained all customer information for assigned accounts
  • Consistently ranked among the top 5 collections specialists each year
Candidate Info
12
years in
workforce
9
years
at this job
Computer Programming & Systems Analysis Coursework
2

Collections Specialist

Handled a portfolio of service receivables from U.S. and Canadian accounts which averaged from $1.2 million to $1.5 million.

  • Maintained an average DSO below 43 days.
  • Maintained receivables over 90 days below 2% of total outstanding receivables.
  • Identified billing discrepancies and immediately forwarded information to Discrepancy Specialist for investigation and resolution.
  • Handled incoming customer account inquiries promptly, generally on the same day.
  • Responded to incoming trade reference inquiries consistently within 24 hours of receipt.
  • Sent bank and trade reference inquiries on prospective accounts and followed up for responses within the established processing timeline.
  • Provided revised customer information to management in a timely manner.
Candidate Info
16
years in
workforce
5
years
at this job
BA
Business Administration
3

Collections Specialist

Mitigated losses by collecting on the highest degree of designated high risk delinquent accounts on auto loans.

  • Located customers and collateral through advanced skip trace techniques.
  • Maintained good customer relations with borrowers and effectively solved problems in an effort to resolve account delinquency and prevent losses.
  • Negotiated account resolution, accurately inputted and documented all actions within the collections system on as happens basis.
  • Recommended collateral for repossession due to loan history and worked with outside repossession agencies to secure collateral properly.
Candidate Info
19
years in
workforce
7
years
at this job
BS
Computer Science
4

Account Manager/ Collections Specialist

Made daily collection calls to customers for past-due invoices and short-payments.

  • Worked with Sales Team to insure that delinquent accounts are identified in a timely manner.
  • Coordinated with Sales Operations team to resolve invoice disputes.
  • Prepared detailed collection notes and recommended changes in customer terms.
  • Identified accounts that needed to be written-off as uncollectible.
  • Processed credit checks using D&B on new and existing clients and communicated results accordingly.
Candidate Info
6
years in
workforce
6
months
at this job
HS
Advertising
Education Program
5

Collections Specialist Team Lead

Assisted four collections specialist with their day to day collections and billing issues

  • Implemented special collections projects along with the manager
  • Reviewed patient accounts
  • Made claim status calls to Insurance carriers
  • Provided customer service regarding collections/billing issues
  • Rebilled rejected claims
  • Monitored and maintained assigned accounts, customer calls, account adjustments, small balance write offs, customer reconciliations and processing credit memos
  • Resolved client discrepancies and short pays
Candidate Info
11
years in
workforce
8
years
at this job
HS
High School Diploma
6

Credit and Collections Specialist

  • Responsible for collections for 200 commercial accounts.
  • Worked with the Sales Department to resolve collections issues in a timely and highly professional manner.
  • Established and monitored lines of credit for new and existing customers.
  • Reduced delinquency over 60 days from 25% to less than 2% by maintaining ongoing and productive contact with customers.
  • Managed daily check reconciliations and maintained daily accounts receivable.
  • Received constantly superior performance evaluations.
Candidate Info
19
years in
workforce
5
years
at this job
BA
Business Administration And Marketing Management
Work, Excel ,quickbooks
7

Collections Specialist

  • Performed delinquency collections for office, retail and government properties consisting of over 3000 tenants.
  • Reconciled and generated monthly delinquency report status to management.
  • Implemented a collections module and created department efficiencies to become more automated and less manual intensive.
  • Collaborated with Accountants, Managers and Lease Administrators in resolving tenant delinquency issues.
  • Initiated verbal and written communication with Tenants, Legal Counsel, Management and other related clients.
  • Served as liaison between Asset Managers, Property Managers, Accountants and Tenants.
  • Represented company in all legal proceedings resulting from delinquencies.
  • Successfully reduced 30-90 day delinquencies by 85%.
Candidate Info
20
years in
workforce
1
year
at this job
AAS
Business Administration
BS
Business Administration
BS
Business Administration
8

Collections Specialist

  • Verified insurance coverage, computed patient's benefits and compiled item prepared forms outlining hospital expenses for governmental, welfare and other agencies paying bill of specified patients hospital bills
  • Typed data on insurance assignment forms
  • Telephoned, wrote and reviewed insurance-claim forms and related documents for completeness.
  • Located customers to collect installments, overdue accounts and non-payable checks.
  • Appraised improved and unimproved real estate property to determine value for payment of delinquent debt regarding the deceased patients
  • Kept record of collections and status of accounts
Candidate Info
8
years in
workforce
2
years
at this job
HS
Criminal Justice
9

Collections Specialist

Worked with an inbound and outbound call team.

  • Called customers and advised them of balances owed on their ADT account.
  • Sent collection notices to customer.
  • Received calls from customers regarding their account.
  • Won 3rd place collector for the month of January at $40,593
  • Won 1st place collector for the month of February at $50,000
Candidate Info
5
years in
workforce
4
months
at this job
AS
Business Management
10

Collections Specialist

  • Reduced aging receivables from $9.5 million to $4 million
  • Quickly gained proficiency in software applications: Intacct, Netsuite, Salesforce
  • Granted the responsibility to manage collections efforts for all Enterprise level customers
  • Performed account reconciliations resulting in the collection of an additional $175,000+
  • Trained and managed six temporary workers to aid in collections efforts
  • Led initiative to convert majority of customers with less than 10 users to credit card auto-payment system
  • Developed relationships with international customers located in Asia-Pacific, Europe, and India
  • Assisted in the restructuring of the cash application process
Candidate Info
4
years in
workforce
9
months
at this job
BA
Economics And Anthropology

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