Collections Representative Resume Samples

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Collections Representatives attempt to collect monies that are owed to a business via past-due bills, debts that are owed to the company, and other variations of delinquent receivables. Duties listed on example resumes for Collections Representatives include producing, as well as proofreading, drafts, letters, memoranda, presentations and month end reports; and made/received calls to and from employers to determine whether or not to garnish wages based on guidelines set by the Department of Education. Resumes of Collections Representatives list high school diplomas as standard educational backgrounds though employers may prefer business or communications degrees, or coursework in sales or accounting.

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1

Collections Representative

Collected on customer accounts 1 to 90 days delinquent in a call center environment

  • Assembled customer settlement requests for management approval
  • Trained associates on specific banking application
  • Provided assistance in customer skip tracing efforts
  • Tested pilot collections software applications
  • Participated in Six Sigma study to help improve early stage collections processes
Candidate Info
26
years in
workforce
5
years
at this job
AA
Liberal Arts
BA
Sociology / Anthropology
2

Collections Representative

[company name] is a British multinational banking and financial services company.

  • Handled inbound and outbound calls with the objective of collecting delinquent accounts.
  • Served as a bilingual collections representative for private retail, Taxmasters and auto in all 50 states and US territories.
  • Researched, analyzed, and settled all customer billing disputes.
  • Developed new processes to reduce aged accounts from up to 120 to 0 days.
  • Negotiated settlements and established promise to pay.
  • Performed skip tracing and updated customer information in the data system.
  • Achieved recovery of 80% of bad accounts.
  • Classified overdue accounts for efficient collections.
  • Adapted to changes at work (products, services, policies).
Candidate Info
10
years in
workforce
8
years
at this job
AS
Computer Science
3

Collections Representative / Customer Service

Managed a bi-monthly aging report with over 500 customers to obtain payment on past due balances ranging from $50K to $70K per month and adjust accounts accordingly. Started with the company as a collection representative and promoted to collection specialist.

  • Saved over 50% of accounts from being sent to outside collection agencies by setting up payment plans with customers.
  • Received a company award for dealing effectively with difficult collection situations.
  • Recognized by upper management on multiple occasions for tact, empathy and professionalism in addressing and resolving customer complaints.
  • Lowering companies total delinquency rate to 2% when only 5% was expected.
  • Appointed acting Manager when the Billing Manager was out of the office based on experience and performance.
  • Received CEO and CFO recognition for resourcefulness and proving value to 3 additional departments by taking the initiative to obtain customer service, customer retention and meter reading training to provide backup support for those functions.
  • Effectively managed a high volume of inbound and outbound calls.
Candidate Info
14
years in
workforce
14
years
at this job
HS
High School Diploma
4

Collections Representative

  • December 2001, January, March and April 2002 "Employee of the Month"
  • Assigned different tiers of recovery
  • Arranged payment plan to avoid loan going to default by using set tools
  • Awarded bonus based on being top representative for section
Candidate Info
2
years in
workforce
2
years
at this job
5

Credit / Collections Representative

Responsible for responding to all credit inquiries as well as fulfilling all administrative duties (including answering phones, mailing correspondence, filing, assisting manager w/clerical duties, etc.)

  • Analyzed available credit and approved orders from all sales regions (11 regions)
  • Reviewed applicants credit to determine worthiness of credit line amount for manager approval
  • Assisted Collections Dept. with clerical duties and collection of payments
Candidate Info
7
years in
workforce
2
years
at this job
HS
*perkins Academy Business Cluster (certificate Of Completion) *senior Award
6

Collector/collections Representative

Maintained well-standing of customer accounts

  • Initiated all collection activities (telephonic calls, letters and emails)
  • Analyzed accounts receivable information to settle on priority
  • Produced standard aging reports
  • Analyzed receivables information from aging report
  • Monitored and collected on historical due amounts
Candidate Info
9
years in
workforce
8
months
at this job
HS
High School Diploma
Medical Assistant
Nursing Assistant
7

Collections Representative

Spoke with customers to settle on reason for overdue payments

  • Recorded information regarding financial status of client and status of collections efforts
  • Identified, initiated and facilitated resolution of customer issues
  • Negotiated payment arrangements on past owing receivables
Candidate Info
6
years in
workforce
1
year
at this job
HS
Medical Office Assistant
8

Credit & Collections Representative

Managed a portfolio of over 1500 accounts, responsible for collecting and following up on past due accounts

  • Identified customers risk through knowledge of customers and key understanding of the tools to work towards achieving the departmental goals of reduction in DSO, improve customer satisfaction and cost reduction
  • Assisted with preparation of monthly Accounts Receivable aging reports for accounts over 90-days past due for the Controller's Aging Review meeting
  • Answered client requests concerning services, billing, and claims
  • Communicated with the Sales Representatives to resolve customer deduction issues
  • Processed credits for price differences, shortages and freight
  • Matched lockbox deposit and bank wire receipts to open invoices and credits
  • Responsible for faxing/emailing invoice and credit memo copies to customers
  • Prepared documentation related to delinquent and other past due accounts to be forwarded to the Company's outside collection agency and other necessary procedures to support the Company's Proof of Claim submissions in bankruptcy proceedings as they arise
Candidate Info
11
years in
workforce
9
years
at this job
Communications
9

Collections Representative

Contacted customers on defaulted contractual agreements assuring delinquent payments were collected

  • Reconciled discrepancies with clients
  • Used probing techniques to determine reason for delinquency
  • Negotiated to collect balance in full or best possible arrangements for consumer and company
Candidate Info
3
years in
workforce
1
year
at this job
HS
High School Diploma
10

Collections Representative

  • Processed contracts and payments on accounts for inbound and outbound calls
  • Insured accuracy of all documentation provided for collections on personal loans
  • Investigated all submissions as required
Candidate Info
10
years in
workforce
3
years
at this job
BA
Criminology

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