Collections Officer Resume Samples

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Collections Officers are responsible for conducting loss mitigation and recovery efforts with regard to a company's delinquent or charged-off accounts. Duties listed on sample resumes for Collections Officers include making calls to determine and possibly cure customer delinquencies, assuring that all files have current financial statements at all times, and establishing payment arrangements to cure past due debts. Collections Officers list high school diplomas on their resumes as the minimum educational requirements, though others list degrees in finance or a related field.

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1

Collections Officer

Worked with a portfolio of delinquent accounts to assist in their inquiries, complaints, billing questions and payment/extension service requests

  • Resolved escalation calls in which irate customer were asking for supervisor
  • Kept company and department goals in line each month by setting up payment and setting up forbearance agreements over the phone
  • Processed skip tracing routing to locate clients and performed asset management activities s that promoted customer goodwill and retention
  • Maintained 100% quality adherence every month through random call monitor
Candidate Info
7
years in
workforce
3
years
at this job
HS
High School Diploma
Business Administration
2

Supervising Collections Officer

Trained and supervised 14 employees in the collection of delinquent accounts.

  • Followed up on client's billing disputes.
  • Drafted letters to insurance companies and attorneys in 3rd party law suits.
  • Appeared in small claims, superior courts and workers comp cases as required.
  • Reviewed, and determined which accounts qualified for possible legal action, or charge off.
  • Performed desk reviews each month to ensure collection goals and deadlines were met.
  • Prepared month-end reports as needed.
Candidate Info
25
years in
workforce
22
years
at this job
Collection Of Delinquent Accounts, And Setting Payment Plans
3

Collections Officer

Performed collection and loss mitigation activity for consumer, and real estate both in-house and serviced.

  • Prepared loans for charge off review.
  • Recommended legal action when appropriate.
  • Assigned repossession requests.
  • Balanced general ledgers accounts.
  • Answered telephone calls and solved customer concerns.
Candidate Info
13
years in
workforce
8
years
at this job
Theatre And Vocal Performance
4

Collections Officer

Responsible for collection and customer service for a specified portfolio of accounts over 60-days.

  • Besides regular assignments, as part of a three-person team, implemented a program, which resulted in the reduction of aged receivables by 65%.
  • Improved customer payment rates by analyzing and effectively supporting these accounts that had been neglected.
  • Implemented a coding system to prioritize accounts approaching charge-off for immediate collections with a success rate of 70% improved collections.
  • Within a collection staff department where there is an average of 85 calls per day, increased personal productivity to an average of 150 calls per day.
Candidate Info
2
years in
workforce
2
years
at this job
Accounting/computer Programming
5

Collections Officer - Special Credit Department

  • Reduced the default of credits by 10% in a 6 month period by conducting and monitoring debt rescheduling of 20 borrowers based on financial and collateral analysis.
  • Conducted industry analysis to assess worthiness of debt rescheduling.
  • Coordinated the execution of collaterals and foreclosure proceedings with the Legal Division.
Candidate Info
9
years in
workforce
2
years
at this job
C
Real Estate
BA
Economics
MA
Economics
6

Collections Officer

Increased recovery of asset losses by 40%

  • Executed garnishment of wages and accounts
  • Managed all bankruptcies and delinquency processes
  • Conducted the collection and sale of repossessions
Candidate Info
50
years in
workforce
5
years
at this job
AS
Family And Human Studies
7

Specialty Card Collections Officer/team Leader, Consumer Risk Operations Group

Responsible for recruiting, staffing, and training Associate Card Collections team, including Early, Mid, and Late Stage Collections.

  • Performed all supervisory tasks including coaching, evaluations, performance management, and personnel administration.
  • Partnered with Compliance to revise department procedures to meet OCC regulatory guidelines and requirements.
  • Developed and executed manual and dialer campaigns to drive business metrics, including reducing Roll Rates and Net Credit Losses.
  • Created strategies to ensure efficiency and success across three specialty Card Collections teams (Associate Card, VIP, and Signature Card).
  • Handled escalated issues with [company name] Premier Clients, Premier Bankers, and Executive Management team.
  • Analyzed daily internal reports to allocate resources across six stages of delinquencies (5 Day to 150 Day).
  • Facilitated Specialty Card Collections training sessions, unit meetings, and weekly floor rallies.
  • Received the prestigious "Making A Difference" award for 3rd quarter contributions to the department.
  • Recipient of numerous Highest Team Productivity, Top Performing Team Manager, and Quality awards.
Candidate Info
17
years in
workforce
9
years
at this job
Business Administration
8

Senior Collections Officer

  • Collected on all past due balances 30 days+
  • Researched and resolved invoice discrepancies
  • Reduced DSO in 60-90+ day column from 400k to 100k without assigning accounts to outside agency
  • Interacted with sales representatives and attended biweekly meetings with staff to discuss and plan strategies of resolving and curbing billing errors
Candidate Info
6
years in
workforce
2
years
at this job
Accounting
9

Collections Officer

Loan Collections Officer for multi-type of loans, continuous customer service

  • Demonstrated proficiency with answering multiple phone lines
  • Maintained Files and company correspondence.
  • Provided customers with loan payoffs, account balances, amount due on loans, and general questions
Candidate Info
12
years in
workforce
7
years
at this job
Medical Office Expert
10

Collections Officer

  • Collected on various first party credit accounts
  • Negotiated payments and settled accounts on behalf of company
  • Remained as one of the top 10 of 30 collectors on company collection reports
Candidate Info
13
years in
workforce
2
years
at this job
HS
Business And Office

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