Collections Manager Resume Samples

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Collection Managers are accounting experts who handle collection efforts and balances for different companies. Their responsibilities include coordinating the cash applications staff, performing collections and credits for major accounts, ensuring accurate invoicing, contacting past due clients, and solving customer complaints. Successful resume samples for Collection Managers emphasize accounting proficiency, leadership, attention to details, excellent math skills, computer competencies, and communication abilities. Candidates for this job are required to display at least a college degree in a relevant finance field in their resumes.

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1

Collections Manager

Manage daily operations of collections and customer service call center for $1.1B sub-prime auto finance company.

  • Partnered with MIS in developing department KPI's, resulting in $1M increase in cash
  • Improved QA scores by 30% through team/agent coaching and calibration sessions.
  • Collaborated with Human Resources in creating career path opportunities for associates.
  • Designed and implemented workflow processes to improve department efficiencies.
  • Performed on site due diligence on prospective portfolios for purchase.
Candidate Info
21
years in
workforce
1
year
at this job
Business Institute
2

Collections Manager

Spearheaded the activities of a team of 6-10 specialists engaged in the collection of overdue payments for hospitals, medical practices and commercial accounts. Collectors averaged 150 calls per day.

  • Organized collection work load according to degree and amount of delinquency and assigned accounts to staff for collection; assisted subordinates with collection activities in difficult cases.
  • Achieved monthly and quarterly corporate goals while maintaining a personal portfolio of accounts.
  • Achieved an average recovery rate of 20%, when the national average is 14%.
  • Performed quarterly onsite reviews with clients to discuss age of accounts, rate of recovery, amount of placements and all high balance recoveries.
  • Trained staff in FDCPA and FRA laws as well as FACS collection software.
  • Regularly filed insurance claims for hospitals and physicians.
Candidate Info
22
years in
workforce
20
years
at this job
AAS
Marketing Management
3

Area Collections Manager

Responsible for providing the daily oversight of the credit and collections process for a subscriber base of 500,000 customers for one of the world's leading communications companies focused on broadband cable, commerce and content.

  • Reduced overall delinquency rates by 50% within 18 months through the implementation of additional collections tactics during the collections cycle.
  • Established and implemented performance measures and reporting for the overall collections process.
  • Successfully established and maintained new vendor and collection agency relationships.
  • Successfully implemented an auto-dialing campaign which increased live customer contacts by 40%.
  • Formulated weekly, monthly and annual delinquency indicators and subscriber loss forecasts.
Candidate Info
26
years in
workforce
2
years
at this job
BBA
Marketing
4

Regional Collections Manager

Directed and led a team of 13 field managers and 10 craft employees. Managed over $13M in delinquent revenue. Monitored call-center representatives to ensure representatives strictly adhered to all policies, processes, and procedural requirements. Fielded and resolved escalated customer issues, always ensuring the highest level of customer service and support. Oversaw employee schedules and daily workflow assignments. Collaborated in creating and administering the budget for the Awards and Recognition Program. Analyzed financial reports and prepared production results for representatives. Partnered with BAPCO sales to maximize customer retention through the release rate process.

  • Spearheaded performance-improvement efforts, resulting in a 34% increase in money collected per representative
  • Developed and employed innovative workflow processes that significantly improved collection methods & procedures
  • Trained sales force on methods and techniques to avoid client delinquency and increase customer satisfaction
  • Travelled throughout three states to support and mentor field teams and lead training and development sessions
  • Received quarterly "Top Coach" honors once in 2005 and twice in 2006
  • Formally recognized for outstanding efforts in the creation of training materials for the Yellow Page sales force
Candidate Info
21
years in
workforce
5
years
at this job
BA
Education And Proficiencies
5

Collections Manager

Managed the operations of whole blood collections in Southwest, Missouri and Northwest Arkansas, to include administrative, regulatory, quality, personnel, customer service, budget, and facilities management functions.

  • Successfully organized and planned the University of Arkansas blood drive which collected over 2,000 units for the Greater Ozarks Arkansas Region in 2012 and 2013.
  • Managed FDA inspection in December 2013 with zero observations.
  • Achieved or Exceeded overall goals for all performance evaluations from 2011-2013.
  • Received the "Clara Award" for outstanding performance and exceptional commitment to the American Red Cross.
  • Served on organization committees including: Change Ambassador for rollout of BioArch 1.0 and 2.0, Core Team member, Divisional Customer Service Team member, and member of the Safety Committee for the region.
  • Improved staff performance by more than 50% in quality, customer service and productivity.
Candidate Info
9
years in
workforce
3
years
at this job
AS
Associate of Science
BA
Business Management
BA
Health
6

Senior Collections Manager, U.s

Maintained monthly collection rates of 65% on U.S. based payday loans, overseeing approximately $1,000,000 in monthly collections.

  • Oversaw daily collection efforts for U.S. based payday loans, including 4 supervisors, 2 coaches and up to 50 collectors.
  • Created scripting updates; dialer campaigns and collection strategies
  • Initiated and performed disciplinary action including terminations and commendations based on performance.
  • Implemented call monitoring and kpi parameters.
  • Performed daily coachings, teamed with Quality Assurance and Training Manager to create and administer Collector calibrations.
Candidate Info
11
years in
workforce
9
months
at this job
BS
English
7

Collections Manager

Consistently ranked first across 41 offices in delinquency and losses, generating $80M in collections.

  • Reduced subprime delinquency under 3%
  • Scored calls in quality reviews to improve both customer experience and collections.
  • Managed collections and repossessions in all stages of delinquency.
  • Strictly monitored and adhered to corporate and federal compliance policies.
  • Hired, coached and mentored new staff, originated and delivered corrective action plans.
Candidate Info
13
years in
workforce
4
years
at this job
BA
Communications
8

Collections Manager

Managed a staff of 40 collectors, 2 supervisors, and 3 administrative assistants in the day to day operations of an accounts receivable management firm

  • Interviewed, hired, and trained all currently employed collection and administrative staff while maintaining an industry leading 90% retention rate
  • Instrumental in increase of revenue generation from $65,000 in contingency fees to over $130,000 per month while increasing gross collections of the commercial portfolio from $200,000 to over $450,000 per month.
  • Exceeded expectations of 936 customers with over 2 million accounts
  • Established and exceeded weekly, monthly, and quarterly performance goals
  • Created a custom training program designed for ARM industry best practices
  • Awarded multiple new customers/contracts based on Challenger/Champion competition against agencies with significantly larger staff sizes
  • Transitioned organization through two major software conversions
  • Built strong relationships with all outside service vendors including credit bureaus, location information providers, auto dialer companies, telephone service providers, and law firms
Candidate Info
11
years in
workforce
5
years
at this job
BS
Economics
9

Credit and Collections Manager

Manufacturing firm with divisions located in Florida, Texas, Puerto Rico and Mexico serving the electronics, automotive and general manufacturing industries, with combined annual gross revenues in excess of $71 million

  • Supervised 2 collection clerks, a senior clerk and an A/R clerk with management responsibilities of over 1000 accounts receivable
  • Managed all delinquent accounts, credit approvals, credit granting, collections and all month end reporting
  • Coordinated all year-end audits and reports with external auditors
  • Reduced chronic delinquent A/R by $3 million in 9 months
  • Reduced DSO from 68 to 45 days
  • Implemented the conversion of the A/R and Credit module from location specific operating systems to a fully integrated ERP system by JD Edwards
Candidate Info
13
years in
workforce
3
years
at this job
10

Collections Manager

Managed portfolio of $20M as well as staff of 20; included contract consultants. Responsible for the development, created an environment to help motivate and optimize their performance and professional growth.

  • Oversaw all financial aspect of the collections department including budget, P&L, forecast and cash flow.
  • Worked with Sales Team and Senior Management to minimize exposure, reduced DSO from 34 to 20 days within one year, reduced bad debt by 50% within one year, improved cash flow by creating and documenting the collections daily best practices.
  • Ensured professional relationships were established and maintained with clients and attorneys.
  • Responsible for analyzing bad debt as well as determining losses by writing off bad debt accounts.
  • Responsible for bankruptcy filings and court appearances.
  • Worked closely with programmers during ERP system conversion.
  • Accounts Receivable Leader for acquisition projects.
Candidate Info
30
years in
workforce
7
years
at this job
Computer Science
Computer Programming

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