Collections Agent Resume Samples

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Collection Agents attempt to collect debts from a collection agency's debtors on behalf of the agency. Responsibilities listed on sample resumes for Collection Agents include setting up payments or payment plans for customers, providing customer service regarding collection issues, and communicating with the sales department regarding the status of customers' accounts. Educational backgrounds consisting of high school diplomas are listed on Collection Agents' resumes, though degrees in fields like finance are also helpful to list as well.

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1

Collections Agent

Responsible for account collections, adhering to policies and procedures while collecting such payments

  • Assisted customers with payment arrangements to ensure customer's service remained active giving customer time to make said payment
  • Responsible for troubleshooting device and network issues
  • Responsible for tracking missing or misapplied payments and account maintenance
  • Earned top 10% ranking two consecutive quarters in first six months of employment
  • Provided accurate and appropriate information in response to customer inquiries, and properly directed inbound calls to improve call flow, and verified information in the computer system was up-to-date and accurate
Candidate Info
7
years in
workforce
2
years
at this job
BS
Health Administration
2

Collections Agent

Arranged for debt repayment or established repayment schedules, based on customer financial situations.

  • Located and notified customers of delinquent accounts by mail and telephone.
  • Advised customers of necessary actions and strategies for debt repayment.
  • Persuaded customers to amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
  • Conferred with customers by telephone to determine reasons for overdue payments and reviewed terms of sales, service or credit contracts.
  • Sorted and filed correspondence; performed miscellaneous clerical duties such as answering the phone and writing reports.
  • Verified account information and collected payments over the phone in the event that a customer was prepared to pay.
  • Recorded information about financial status of customer and status of collection efforts.
Candidate Info
5
years in
workforce
2
years
at this job
HS
High School Diploma
HS
Medical Insurance Billing And Coding
3

Medical Collections Agent

Handled a high influx of outbound and inbound calls pertaining to reconciliation of delinquent accounts.

  • Performed billing rebilling and follow up on account to obtain money from insurance company.
  • Ranked in the top 10% of all collection agents in revenue collected and other various categories.
  • Negotiated repayment plans for debt repayment explained consequences for not repaying debts.
Candidate Info
6
years in
workforce
2
years
at this job
BS
Biology
4

Collections Agent

Preformed debt, credit and total accounts on computer spreadsheets/databases,

  • Using specialized collections software.
  • Calculated, prepared, and issued bills, invoices and account statements according to established procedures.
  • Computed, recorded, and proof read data, records and reports.
  • Complied with Federal, State and company policies, procedures and regulations.
Candidate Info
3
years in
workforce
7
months
at this job
HS
High School Diploma
HS
High School Diploma
5

Collections Agent

Responsible for contacting customers with delinquent accounts to arrange payment

  • Increased collections in my department
  • Responsible for working with customers to arrange reasonable payment schedule
  • Researched and located customer contact information via the internet
  • Two time recipient of department Collector of the Month award
  • Contributed to department monthly and quarterly collections goals
  • Most checks by phone in a Month
  • Highest percent collector on personal liquidation
Candidate Info
13
years in
workforce
3
years
at this job
6

Collections Agent, Accounts Receivable

Responsible for debt recovery for a large Fortune 500 client.

  • Outbound dialer collection calls to secure payment for overdue bills.
  • Inbound collection calls from customers regarding payment, address changes, contact information and dispute information on their invoices.
  • Negotiated reasonable payment options and secured and monitored payment.
  • Responsible for training new dialer associates after working for three months on the Outbound Dialer team.
  • Collected invoices that were $500.00 a week or more as a member of the High Balance Collection Team.
  • Resolved customer issues and disputes with invoices as part of the Dispute Team along with Account Executives and the Finance Department.
  • Reported to the Finance Department on a weekly basis regarding updated and resolved dispute information.
  • Keyed all dispute adjustments for the accounts as part of the Admin Team.
Candidate Info
63
years in
workforce
11
years
at this job
C
Business Math
7

Collections Agent

Routinely handled sensitive personal and financial information.

  • Handled an average of 40 calls per hour while maintaining professionalism and excellence in customer service.
  • Received a number of positive reviews from customers and was recognized for quality call handling.
  • Followed state and federal collections laws.
  • Responsible for detailed documentation of every customer transaction.
Candidate Info
2
years in
workforce
4
months
at this job
Progress
8

Senior Collections Agent

Trained 100+ new hires on collections and using the computer on a daily basis

  • Listened to recorded calls and prepared paperwork for quality assurance
  • Worked in the rehabilitation department to recover accounts that were already set up in rehabilitation program with 95 per cent success rate
  • Followed all state laws and policies to ensure customer satisfaction
Candidate Info
9
years in
workforce
3
years
at this job
HS
High School Diploma
9

Collections Agent

Negotiated payment plans to bring accounts current.

  • Responded and handled over 120 calls per day.
  • Performed research to locate skip status accounts.
  • Managed time and attendance for employees.
Candidate Info
7
years in
workforce
1
year
at this job
10

Collections Agent

Steadily increased company revenues with each monthly fee schedule

  • Regularly called owners of delinquent accounts on a monthly and weekly basis to promote payments
  • Promptly ensured follow up by mail and phone to customers about outstanding debts
  • Accurately researched validness of unresolved arrears
  • Precisely kept records of collections and account status
Candidate Info
4
years in
workforce
5
months
at this job
Business Management

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