Collection Supervisor Resume Samples

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Collection Supervisors manage the activities of their staff while concurrently overseeing activities related to collections and customer service. Responsibilities included on Collection Supervisors' resumes include handle daily phone calls pertaining to delinquent accounts, work with customers who are holding past-due accounts while maintaining a positive relationship with them, and assuming additional billing duties as dictated in order to meet the manager's goals. Sample resumes of Collection Supervisors highlight such educational backgrounds as high school diplomas or degrees in fields like business technology, e-commerce, and customer service.

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1

Collection Supervisor

Managed a staff of twelve (12) Collection Representatives for attorney-intervention corporate debt negotiation firm.

  • Managed effort to keep clients up to date on third party status leading to commercial debt resolution, lien filing and legal action.
  • Personally managed a portfolio averaging 300 debtors while producing monthly revenue in excess of $100,000.
  • Supervised a staff of seven (7) who performed similar duties to meet objectives in regard to file maintenance, collection objectives and strategy review and created repayment schedules with debtors and assigned client billing rates.
  • Managed a customized on line collection system, which provided documenting, scheduling, tracking and billing for both clients and debtor contact.
  • Re-engineered company policies and procedures to improve efficiency.
Candidate Info
1
year in
workforce
1
year
at this job
BS
Business Administration
2

Collection Supervisor

Managed a collection staff of four part-time and nine full time employees in a branch setting

  • Promoted from account representative to collection supervisor due to increased revenue
  • Responsible for collecting on receivables in excess of $30 million including executing field recovery efforts or repossessions
  • Processed all charge off accounts and followed up with legal advisors
  • Provided continuous customer service with follow up surveys and references
Candidate Info
15
years in
workforce
4
years
at this job
BS
Business Management
3

Collection Supervisor

Responsible for maintaining auto loan collections for Dallas, Atlanta and Chicago.

  • Supervised ten to fifteen collectors working past due auto loans.
  • Recognized for reducing delinquency percentages at rate of 8 to 10% reduction.
  • Prepared daily evaluations of collector's performance.
  • Trained new employees on company policy and procedures.
Candidate Info
23
years in
workforce
3
years
at this job
AS
Business
4

Collection Supervisor

Responsible for maintaining auto loan collections for Dallas, Atlanta and Chicago.

  • Supervised ten to fifteen collectors working past due auto loans.
  • Recognized for reducing delinquency percentages at rate of 8 to 10% reduction.
  • Prepared daily evaluations of collector's performance.
  • Trained new employees on company policy and procedures.
Candidate Info
23
years in
workforce
3
years
at this job
AS
Business
5

Commercial Collection Supervisor

Supervised staff of 7 representatives in collection strategies. Handled customer base of 45K commercial clients. Analyzed and managed account discrepancies.

  • Coached collection psychology and strategies, ensuring every collector utilized most successful communication including verbal and written demands for payment.
  • Updated and sustained data for existing customers and entered credits accordingly, correcting account discrepancies.
  • Worked and resolved issues with high balance non-performing accounts, reducing delinquent buckets by 25% on monthly basis.
  • Reviewed AR aging report and provided manager with weekly status report, determining final resolution for account.
Candidate Info
8
years in
workforce
5
years
at this job
Cpr-aed
Medical Assistant
Business Administration
6

Commercial Collection Supervisor

Supervised staff of 7 representatives in collection strategies. Handled customer base of 45K commercial clients. Analyzed and managed account discrepancies.

  • Coached collection psychology and strategies, ensuring every collector utilized most successful communication including verbal and written demands for payment.
  • Updated and sustained data for existing customers and entered credits accordingly, correcting account discrepancies.
  • Worked and resolved issues with high balance non-performing accounts, reducing delinquent buckets by 25% on monthly basis.
  • Reviewed AR aging report and provided manager with weekly status report, determining final resolution for account.
Candidate Info
5
years in
workforce
5
years
at this job
Cpr-aed
Medical Assistant
Business Administration
7

Credit Collection Supervisor

Maintained individual account ledgers for numerous client accounts including new purchases, refinances, interest and payoff calculations, payment application and billing.

  • Completed reconciliation of sub ledger and general ledger including preparation of month-end general ledger entries to appropriate district office budgets.
  • Prepared and distributed various adhoc reports and spreadsheets for upper management.
  • Oversaw administration and collection of 1100 real estate loans totaling over $23M, including foreclosures and bankruptcy activity.
  • Supervised orderly liquidation of numerous commercial, leasing, and credit card accounts including modifications, repossessions, charge-offs, settlement, and legal action.
  • Communicated with district offices and headquarters personnel, customers, servicing institutions, vendors, and legal counsel to resolve issues arising regarding specific client accounts.
  • Supervised day-to-day functions and training for staff of up to 30 customer service representatives for the purpose of collecting credit card debt.
Candidate Info
17
years in
workforce
13
years
at this job
AS
Accounting
BS
Business Administration
8

Collection Supervisor

Promoted from a Business to Business Collection Representative to a Collection Supervisor supervising my previous peers

  • Accomplished reducing my DSO (Days Sales Outstanding) from 220 days and greater to below 150 days
  • Built business relationship with companies and their accounts payable department via the telephone and in person to learn their payment process
  • Assisted our Third Party Finance Company to ensure all paperwork was received and processed to receive funding in a timely manner
  • Became the Liaison between Avaya and Expanets with the Sale of the Small Business Accounts to ensure all payments were posted to the correct Company's ledger or worked with the Treasury Department for both companies to have funds transferred
  • Supervised a team of call center collection representatives to ensure efficient workflow
  • Support representatives in problem solving and addressed escalated internal and external customer's issues in a timely manner
Candidate Info
21
years in
workforce
21
years
at this job
9

Collection Supervisor

  • Supervised the collection and recovery of all loans and credit card accounts including accounts in Chapter 7 and 13 bankruptcy
  • Mentored and developed staff to increase monthly collection results
  • Prepared monthly results, forecasts and all other financial analysis for management review
  • Drove continuous improvement of daily operations and managed change effectively
  • Successfully improved monthly charge-off losses
Candidate Info
17
years in
workforce
3
years
at this job
Philosophy
Commerce Leadership
10

Collection Supervisor

  • Responsible for a 350 Million Dollar portfolio while managing 22 Collection Department Representatives and the daily operations of the department.
  • Conducted panel interviews for potential new hires and approved employee payroll.
  • Conducted monthly departmental meetings, reviewed accounts daily, and handled the approval/denial of accounts assigned for repossession & reinstatements.
  • Performed training and coaching sessions, monitored calls, and conducted quarterly & yearly performance reviews.
  • Worked closely with Human Resources to ensure company policy and state laws were adhered to.
  • Participated in a monthly Collection strategy committee meeting and in Management & Human Resources training courses.
Candidate Info
6
years in
workforce
1
year
at this job

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