Collection Specialist Resume Samples

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Collection Specialists work for debt collections firms and reach out to borrowers that have defaulted on their debts in an attempt to collect payment. Skills highlighted on Collection Specialist resumes include improving the timely paying of bills by developing flexible payment plans for customers, and collected and reporting monthly expense variances and explanations. Example resumes of Collection Specialists list a minimum of a high school diploma or GED as an educational requirement for the position.

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1

Collection Specialist

Increased collection rate from 12 percent to 87 percent during the first six months of employment.

  • Developed spreadsheets detailing account summaries of program participants.
  • Created matrices for management reflecting quarterly collections of activity.
  • Streamlined mailing process allowing for efficient and accurate delivery of notices resulting in time and cost savings.
  • Reorganized existing file system allowing for efficient retrieval and distribution of documents as requested by auditors and personnel.
  • Counseled program participants with delinquent accounts to ensure continuation of services.
  • Generated cautionary notices to participants regarding overdue accounts.
  • Responsible for advising child-care provider about cessation of services when necessary.
Candidate Info
20
years in
workforce
4
years
at this job
BBA
Accounting
2

Collection Specialist

Performed collection activities with the company's staffing agencies via phone, email, letters

  • Communicated with associated branches to resolve incorrect invoices
  • Researched and corrected erroneous payment postings
  • Initiated and scheduled branch review meetings to identify problem accounts
  • Reconciled problem accounts to ensure billing accuracy
  • Utilized internal financial database to record activities, provide accurate account status to clients
  • Distributed cash receipt reports for each business unit to all Finance heads of each staffing agency on a daily basis
Candidate Info
15
years in
workforce
2
years
at this job
Accounting Course
3

Premium Collection Specialist

Maintained account receivable records for assigned brokers or producers accounts

  • Aggressively collected premiums from brokers and policy holders, processed cancellation of insurance policies for no-payment
  • Successfully interacted with brokers, underwriters and customer service regarding money issues of the policy, disputed premium and commission discrepancies
  • Processed payments or cash application to Account Receivable Ledge ensuring payments are credited or posted properly
  • Prepared accounts for direct collection to independent collection agencies or to legal collection department for further pursuit
  • Conducted audit research, reconciled aging and problem accounts receivable and recommended appropriate actions to be taken
  • Assisted in developing and implementing systematic billing for various clients.
Candidate Info
16
years in
workforce
16
years
at this job
BS
Commerce
4

Collection Specialist

Negotiated all customer service/collection billing issues on accounts.

  • Managed over 400 inbound and outbound calls per day.
  • Handles all escalated customer services issues regarding pass collection action.
  • Assessed delinquent accounts for possible collections actions.
  • Performed audit of accounts.
  • Provided exceptional customer services to all clients.
  • Demonstrated ability to maintain composure and work effectively in a fast environment while preserving strict confidentiality.
Candidate Info
10
years in
workforce
1
year
at this job
5

Collection Specialist

Collected past due accounts for fortune 100 to fortune 500 companies.

  • Resolved two companies DSO in less than three months.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Supported managers in training of new staff.
Candidate Info
15
years in
workforce
7
years
at this job
BS
Rehabilitative Science
6

Collection Specialist

Responsible for follow-up and collection of receivables

  • Resolved complex customer issues while negotiating immediate or extended payment arrangements
  • Instructed skip tracing techniques on customers utilizing credit bureaus, DMV, and other resources
  • Conducted side by side account reviews to monitor the agents call flow
  • Trained and coached staff to meet specified objectives and collection goals.
Candidate Info
16
years in
workforce
3
years
at this job
BA
Behavioral Psychology
7

Data Collection Specialist

  • Trained all drivers to use Automated Collection System
  • Selected to remain in a department that reduced work force from 135 to 14 personnel using automated meter reading system
  • Seven years experience as a meter reader using the handheld reading device
  • Operated and maintained vehicle assigned with position without any accidents or damage to company or customer's property
  • Successfully completed all training and classes relevant to the position
Candidate Info
32
years in
workforce
14
years
at this job
AS
Associate of Science
8

Collection Specialist

Worked closely with Credit Manager in maintaining and updating customer credit limits.

  • Responsible for collection of past-due receivables for 150+ hospitals and healthcare systems.
  • Consistently met or exceeded quarterly and annual collection objectives.
  • Solved customer account issues through verbal and written communication with sales, inventory and accounting departments.
Candidate Info
20
years in
workforce
6
years
at this job
BS
Technical Management
Accounting And Business Management
Business
9

Collection Specialist

Performed a variety of task to effectively manage 250 accounts for customers to maintain collection percentages.

  • Secured payments for assigned delinquent accounts by locating and notifying customers of their repayment schedules through contacts with the customers by telephone, field personnel or other means.
  • Took incoming calls from customers and answered questions regarding their account.
  • Negotiated and documented collection communications with the customer.
  • Referred 100% of Bad Debt accounts for final collection within required 180 days.
  • Placed delinquent accounts on COD per company procedures on the 2nd working day of of the month.
  • Removed accounts that were paid in full from COD status on a daily basis.
  • Called field personnel daily on deviations for the COD procedures.
  • Initiated research request forms related to customer accounts for resolution.
  • Provided quality, professional and prompt customer service to all internal and external customers.
  • Maintained effective work related communications with all team members.
Candidate Info
18
years in
workforce
5
years
at this job
10

Collection Specialist

Responsible for being on the phone with customers to assure that payments came in a timely fashion.

  • Made an average of 35-40 calls per day.
  • Dealt with the Account Executives to insure that the customer's issues were resolved.
  • Provided customers with proper documents such as statements, invoice copies, payment vouchers, lean weavers, signed proposals, service tickets and service reports in order to process payments.
  • Managed and prepared special billing for the Board of Education.
  • Processed the online billing for the account Greater Southwest.
  • Accountable for keeping the DSO numbers down.
  • Updated system with customer contact information.
Candidate Info
9
years in
workforce
1
year
at this job
Travel And Tourism

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