Collection Manager Resume Samples

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Collection Managers, or Credit Collections Managers, supervise collections staff, oversee outstanding accounts, and authorize settlements with customers. Example resumes of Collection Managers list such skills as supervising staff in preparing and analyzing claims, and preparing arbitration cases to negotiate with attorneys in order to settle a dispute. Employers look for bachelor's degrees on Collection Managers' resumes in the fields of finance, accounting, business or another related field. Candidates must also have previous experience working as collection specialists or supervisors.

For more information on what it takes to be a Collection Manager, check out our complete Collection Manager Job Description.

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1

Senior Collection Manager

Accountable for operational and day-to day business development for a high profile portfolio for the world's largest bank and deliverables to support recovery of unpaid debt worth over $30 million. Developed and led staff of 20 account representatives.

  • Delivered $10 million in accounts receivable before client fees by relentlessly managing staff and developing innovative revenue strategies.
  • Managed and Exceeded monthly goals
  • Ranked #1 manager at local site and #2 manager throughout the entire company for performance.
  • Coached and developed Account Representatives through side-by-sides and follow-up critique on calls completed to improve technique; encouraged and facilitated second voice between team members, utilizing individual strengths within the group; provided feedback and suggestions during and after collection calls.
  • Implemented and executed a new call Quality process reducing call penalties by 25%.
  • Reduced unable to locate checks by 100%.
Candidate Info
22
years in
workforce
1
year
at this job
BA
Human Development
MS
Psychology
2

Collection Manager

Manages all daily operations for the Collections Department of a $1.4B portfolio.

  • Minimizes delinquencies and recovers revenue by performing collection activities.
  • Reduces risk by ensuring all collection activities are conducted according to federal and state regulations and keeping accurate records.
  • Improves collection efforts by identifying, analyzing, and recommending loss litigation opportunities.
  • Aligns departmental procedures with bank/industry standards by developing/documenting policy.
  • Cut total delinquency from 9.02% to 3.45% while the portfolio shrank by $237M in four years. Also decreased 15 - 89 days past due down to .96%.
  • Avoided foreclosures and lost revenue by initiating foreclosure process and following through with stipulation and forbearance agreements.
Candidate Info
22
years in
workforce
5
years
at this job
AS
Business Administration
3

Credit and Collection Manager

Manager of the Credit and Collection department. Extend credit lines to customers, or negotiated prepayments. Follow up on collections and chargebacks, process cash application and allowances. Restructured A/R department.

  • Improved aging to 0% over 30 days vs. 30%
  • Prepare monthly cash flow projections; consistently attaining the forecasted amount
  • Collected in excess of $500,000 for accounts past due one year, and now maintaining current status
  • Reduced chargebacks and recovered over $100,000 of invalid deductions
  • Successfully negotiated prepayments with no anticipation rate
  • Work with sales staff and all departments to improve all customer issues
Candidate Info
35
years in
workforce
3
years
at this job
BA
Bachelor of Arts
4

Collection Manager

  • Managed all stages of collections for 5 geographical locations
  • Tasked to increase overall collections, and reorganize a low performing collection unit of 14 people.
  • Established a 3 phase collection unit consisting of accounts receivable, in-house collections, and outside.
  • Developed and implemented all policies and procedures, collection strategies, resource allocation, and inventory flow for each collection unit
  • Reduced staff to 5 collectors and increased overall revenues.
  • Maintained accounts receivable management revenues of $300,000 and collections of $200,000 per month.
Candidate Info
21
years in
workforce
7
years
at this job
BA
Bachelor of Arts
5

Collection Manager

Managed and motivated team of 10-16 probate collectors

  • Interviewed, coached and trained employees with collections between $20,000 and $150,000
  • Audited and implemented new procedures to maximize collector performance
  • Exceeded collection goals between $6,000,000 and $7,000,000
  • Communicated directly with clients regarding performance, projections, and various other reports
Candidate Info
10
years in
workforce
6
months
at this job
AS
Arts
BA
Bachelor of Arts
6

Credit and Collection Manager

Managed collection effort on merchant accounts

  • Developed and implemented new collection procedures, established individual collection goals, and reduced staff, which resulted in a 31% increase in the collection ROI
  • Improved collection tools by working with IT
  • Developed and implemented in-house collection mailing, which reduced mail costs by 42%
Candidate Info
43
years in
workforce
1
year
at this job
AS
Business Administration
7

Collection Manager

  • Partnered successfully with our car sales department and company owners to increase profits to 80% + from a delinquent book of business.
  • Strengthened company's business by leading implementation of an insurance department for our Buy Here, Pay Here customers.
  • Exceeded company collection objectives by directly contacting our customers on a daily basis.
Candidate Info
23
years in
workforce
11
years
at this job
Education
8

Collection Manager

Performed an array of managerial and administrative tasks in support of daily business operations

  • Coordinated all activities in the collections department and led a team of productive employees
  • Worked collaboratively with clients and attorneys to successful administer high-profile accounts
  • Oversaw collections initiatives and interacted with executives to meet organizational objectives
  • Recognized for consistently surpassing specified goals and presented with multiple company awards
Candidate Info
16
years in
workforce
16
years
at this job
BA
History & Business
9

Collection Manager Contractor

  • Supervised collection department with a staff of five.
  • Implemented changes to collection queues and work flow to improve efficiency and coverage.
  • Increased the number of accounts worked by 30 %.
  • Assisted in developing RFP for collection services and reviewed proposals.
  • Updated collection module to latest release.
  • Provided training and mentoring to collection staff.
Candidate Info
23
years in
workforce
3
months
at this job
AA
Associate of Arts
10

Collection Manager

Managed annual receivables of over $2+ million.

  • Negotiated payoffs, determined payment settlements, plans, and schedules.
  • Analyzed accounts to determine qualification for equity refinancing through a broker network of long-term business relationships.
  • Set-up and maintained hands-on management of all accounts.
  • Maintained and updated computerized account records.
Candidate Info
30
years in
workforce
7
years
at this job
HS
Business Management

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