Collection Agent Resume Samples

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A Collection Agent, otherwise known as a Debt Collector, pursues the payments of debts that are owed by either individuals or businesses. Example resumes for Collection Agents include such skills as establishing repayment schedules based on customers' financial situations, and advising customers of the necessary actions and strategies they can take toward debt repayment. A Collection Agent's resume can host a variety of educational backgrounds ranging from a general education diploma to a Bachelor's degree which, if required, is often preferred to be in the field of accounting.

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1

Collection Agent

Handle a high influx of in-bound and out-bound calls pertaining to the reconciliation and collection of delinquent accounts, either directly or through appropriate channels, including Payment Inquiry and Reconciliation & Control units.

  • Prevent impending loss and increase profitability through negotiation and enforcement of scheduled collection campaigns.
  • Consistently achieve a 70% recovery rate of billing cycle.
  • Ranked within the top 10% of First Card Services' agents assigned to 30-day collection activity.
Candidate Info
4
years in
workforce
3
years
at this job
HS
High School Diploma
2

Collection Agent

Managed a revolving monthly caseload to establish contact and pursue collection of consumer debt.

  • Initiated consumer negotiations for debt recovery through phone and mail contact
  • Negotiated settlements or monthly payment allowances within specific client guidelines
  • Recognized as a Top Collector in 2009; ranked in the Top 10% of Collection production year for 2010
Candidate Info
11
years in
workforce
2
years
at this job
Liberal Arts Studies
3

Collection Agent

Contacted delinquent debtors by phone in an inbound/outbound call center in an effort to collect a debt.

  • Assisted debtors in setting up payment plans to settle overdue balances.
  • Utilized the internet and specialized software to locate people with overdue balances.
  • Averaged $1,200 per day in collected revenue
Candidate Info
8
years in
workforce
11
months
at this job
BS
Special Education
4

Collection Agent

Handling in-bound calls pertaining to the settlement and collection accounts, through appropriate channels including payment inquiry.

  • Maintaining and running a portfolio of accounts in a way to maximize gainful sales and reduce bad debt losses.
  • Responsible for contacting overdue customers and collected on historical due amount.
  • Managing the acquisition of revenue/expense data for monthly product profitability.
  • Ranked within the top 10% first card service's agents assigned to 30-day collection activities.
  • Effectively negotiated payment arrangements.
Candidate Info
6
years in
workforce
2
years
at this job
AS
Accounting
5

Financial Collection Agent

Utilization of all available resources of systems to perform skip-tracing techniques to locate customers

  • Ability to handle high call volume and improve company collections with a variety of accounts including Sprint, Department of Education and ADT Security.
  • Performed interpersonal skills, collecting debt, arranging Payment options, and directed customers to payment sources.
  • Received awarded for "Employee of the month" for most money collected in the month for November 2011.
Candidate Info
12
years in
workforce
6
years
at this job
6

Customer Service Rep & Collection Agent

Served as a Customer Service and Collection Representative for a magazine distribution company.

  • Instrumental to the improvement of customer-satisfaction ratings through my, development, introduction and implementation of new reporting procedures.
  • Received Customer Service Award for outstanding track record collection and positive customer feedback.
  • Achieved perfect scores on all phone monitors throughout tenure
  • Recognized for showing leadership in identifying customer needs and presenting appropriate company products and services offerings
Candidate Info
5
years in
workforce
5
years
at this job
BA
Business Administration
7

Collection Agent

Made outbound calls to prospective customers.

  • Performed data entry level tasks for systemizing the employee information system.
  • Received inbound calls and answered questions from customers satisfactorily.
  • Assisted customer queries over the phone and email.
  • Guided customers to place orders.
  • Conducted payment transactions electronically and negotiated payment arrangements for customers on their accounts.
Candidate Info
3
years in
workforce
3
years
at this job
HS
High School Diploma
8

Collection Agent

Perform outbound and inbound calls to debtors for past due accounts and assist them in obtaining lines of credit.

  • Negotiate payments on past due dollars as well as plans to ensure payments are made.
  • Maintain open communication with collection managers and clerical staff to ensure the accuracy and protection of the account information.
  • Interact with team members sharing information and working to make sure the best practices are used to achieve the collection goals.
  • Responsible for maintaining 90% of collection requirements.
Candidate Info
8
years in
workforce
2
years
at this job
9

Collection Agent

  • Arranged for debt repayment and established repayment schedules, based on customers' financial situations.
  • Located and monitored overdue accounts, using computers and a variety of automated systems.
  • Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, and through the questioning of neighbors.
  • Advised customers of necessary actions and strategies for debt repayment.
Candidate Info
4
years in
workforce
4
years
at this job
HS
High School Diploma
10

Senior Collection Agent

Contacted customers daily via telephone to collect delinquent payments for student loans, always adhering to the Fair Debt Collection Practices Act

  • Recovered assigned debts by providing win-win compromises with debtors in financial jeopardy
  • Designed repayment plans to simultaneously maximize revenue and retain customers
  • Handled bad and returned checks
  • Provided customers with details on student loan account information as well as previous and current account activity
  • Recorded all customer correspondence, documenting repayment plans and special payment arrangements
  • Reviewed and critiqued recorded conversations for purposes of improving customer skills
  • Met all monthly quotas
Candidate Info
7
years in
workforce
4
years
at this job
Progress

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