Client Support Specialist Resume Samples

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Client Support Specialists are responsible for ensuring excellent client experiences and thus maximizing business. Successful resume samples for Client Support Specialist mention duties like handling client requests, solving technical issues, solving incidents, managing databases, processing client accounts, and managing billing information. Those interested in a Client Support Specialist position should be able to demonstrate the following skills in their resumes: customer service, good communication and listening skills, telephone etiquette, knowledge of company services, and organizational skills. Eligible candidates hold a college degree in a relevant field.

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1

Client Support Specialist III

  • Supported various levels of payroll and HR clients to provide prompt and thorough responses to all types of service inquiries for clients.
  • Provided support to application users which include instruction, navigation, troubleshooting, maintenance and evaluation to determine solutions and alternatives.
  • Developed and maintained effective verbal and written communication with all parties.
  • Piloted program to assist new and recently upgraded clients transitioning from implementation to ease into product and service use.
  • Mentor new hires on phones to ensure delivery of world class service and proper use of system applications.
  • Assisted high revenue clients.
  • Trained team members on new phone software.
Candidate Info
10
years in
workforce
4
years
at this job
BS
Business Management
MA
Human Resources
2

Client Support Specialist

  • Managing multiple projects and client inquires for roughly 400+ clients.
  • Conducting live presentations and one-on-one training seminars in person and through webinars.
  • Helping college students across the country receive millions of dollars in scholarship funds.
  • Maintaining an overall client satisfaction rating of 98%.
Candidate Info
8
years in
workforce
3
years
at this job
BA
Speech Communication And Rhetoric
MA
Communication
Health Policy / Health Education (all But Dissertation)
3

Client Support Specialist Level II

Responsibilities:

  • Provide client/technical support for web based application
  • Investigate, track and manage escalated client issues by ticketing system
  • Ensure needed fixes are applied and investigate software logs to identify issues
  • Provide training to junior support members and assist team members with complex support issues
  • Manage critical projects assigned by leadership
  • Work with managers to identify backlog items and sprint outlines for internal client projects
Candidate Info
14
years in
workforce
3
years
at this job
BA
Information
BA
Information
4

Client Support Specialist, Inside Sales

  • Provide sales and account management teams with exemplary support
  • Identify and fix technical issues for clients
  • Create custom reports to measure client ROI for retention purposes
  • Oversaw our team intern, planned and monitored daily workload
  • Accompanied account manager on client visits, acting as a counterpart to provide technical answers as well as campaign optimization suggestions
Candidate Info
3
years in
workforce
1
year
at this job
5

Client Support Specialist

  • Supporting and maintaining an ongoing relationship with existing clients in Salesforce.
  • Retain clients and maintain strong references and to increase new revenue opportunities.
  • Utilize excellent relationship management skills to ensure optimal client satisfaction.
Candidate Info
4
years in
workforce
1
year
at this job
AA
Early Childhood Education
AAS
Information Technology Network System Administration Program
6

Client Support Specialist Trainee

  • Completing client inquiries related to payroll questions and maintenance.
  • Creating casework to resolve complex payroll inquiries such as custom reports, W-2 delivery inquiries, and some tax related functions.
  • Programming client databases to ensure quality payroll services, which include special calculations of pay-data batches, deductions, adjustments to wages, and other payroll functions.
  • Directing clients on the [company name] website for payroll subjects such as deductions, taxes, garnishments, terminations and rehires.
Candidate Info
8
years in
workforce
7
months
at this job
AA
Communications
BS
Business
7

Client Support Specialist

  • Processing Payments and Insurance Claims
  • Operating a multi-line phone, Fax and Bulk Scanner
  • Picking up and inputting Anesthesia Charges
  • Process, organize, prioritize and respond as necessary using anesthesia database.
Candidate Info
13
years in
workforce
2
years
at this job
Nursing - Cna
Management And Hazardous Communication
8

Client Support Specialist I

  • Assist Clients with their human resource and payroll needs including setting up benefit plans, editing benefit plans, hiring & firing employees.
  • Assist with troubleshooting human resource and payroll issues
  • Help with creating, editing and previewing performance reviews
  • Help with creating, editing and previewing requisitions.
  • Resolve routine customer concerns with solutions
  • Handle customer inquiries that could require data entry changes
  • Working with Workforce Now, HRB Module, Pay-X
Candidate Info
8
years in
workforce
1
year
at this job
BS
Communications
MA
Business Administration
9

Client Support Specialist

  • Oversee daily operations for select national accounts
  • Coordinate the setup and ongoing of service for accounts
  • Consult in concerns of accounts with both local and corporate level employees
Candidate Info
6
years in
workforce
2
years
at this job
Business Management
10

Client Support Specialist

  • Resolve routine customer concerns with predefined solutions
  • Answer non-technical questions regarding ADP products
  • Learn and navigate ADP systems in order to respond to issues
Candidate Info
9
years in
workforce
1
year
at this job
BA
Biology
MS
Healthcare Services Management

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