Client Services Manager Resume Samples

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Client Services Managers over see relationships between the companies they work for and the companies' customers, which can include communicating with clients in order to find out in which areas the company can improve. Client Services Managers list such responsibilities on their resumes as managing staff by delegating tasks and following up on completed work, and coordinating the updating of all product information in the various databases. Sample resumes of Client Services Managers vary in terms of educational requirements. While some list a high school diploma and on-the-job training, others list bachelor's degrees in the field of customer care management.

For more information on what it takes to be a Client Services Manager, check out our complete Client Services Manager Job Description.

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1

Client Services Manager

Reduced average call hold time by 200% through new call assignment strategy

  • Improved efficiency by 40% through a new task assignment strategy and quality procedures
  • Initiated an auditing process to collect unpaid product royalties
  • Ensured Service Level Agreements were met for a strategic national client
  • Participated on a 90-day assessment of vertical market offering for company, offering detailed analysis of strengths and weaknesses of current offering, market opportunities for offering, and strategic plan for enhanced market offering
  • Mentored support consultants in professionalism, customer service skills, and personal growth
Candidate Info
15
years in
workforce
3
years
at this job
BS
Management
MA
Business
2

Client Services Manager

Served as the client's main point of contact for all delivery of Health & Welfare benefits online and offline operations for paper packaging manufacturing client of 9000 employees.

  • Led and facilitated weekly client meetings, tracked deliverables, resolved service issues, generated and presented reports, and collaborated with both internal departments as well as third party carriers.
  • Managed various projects throughout the year such as the client's annual open enrollment, annual audit, implementation of new benefit plan changes and system modifications.
  • Developed, coached and mentored staff of four associates and ensured all service deliverables were met or exceeded including call center metrics and transaction processing.
  • Presided over expansion and growth of Benefits Operation team to 11 associates serving 22 different clients.
  • Documented procedures and written requirements and prioritized tasks for purpose of offshoring back office functions to India and the Philippines.
Candidate Info
30
years in
workforce
3
years
at this job
BA
Bachelor of Arts
3

Client Services Manager

[company name] is the largest independent, fully integrated provider of international benefits in the world.

  • Promoted business expansion by serving as key liaison between top distribution partners in Latin America and the company
  • Led process improvements and global training initiatives that increased efficiency and enhanced brand credibility in the region
  • Provided market expertise and strategic recommendations during crucial contract negotiations
  • Coordinated successful product launches that accomplished sales objectives and strengthened the company's market position
  • Cultivated interdepartmental collaboration which resulted in enhanced service turnarounds and increased customer retention
  • Implemented internal quality review processes and streamlined workflows to achieve strategic growth objectives
Candidate Info
7
years in
workforce
2
years
at this job
BA
Liberal Studies
MA
Master of Arts
4

Client Services Manager

Managed and maintained day-to-day client vendor relations for 6 million dollar account. In charge of the sites' overall CSM.

  • Spearheaded the implementation of disaster recovery plan for account in two locations.
  • Developed an improved client billing process.
  • Identified more than 100 thousand dollars in overpayments with improvements to billing process.
Candidate Info
18
years in
workforce
2
years
at this job
Business Management
Business Administration
5

Sales and Client Services Manager

Provided information for new clients, as well as maintained relationships with existing clients

  • Directly responsible for client complaint resolution
  • Maintained and updated Maximizer and CRM client database with daily activity
  • Generated and developed new business in the southwest region via telesales, internet searches and face to face meetings
  • Attended trade shows and local conferences to connect with local clientele
  • Scheduled, managed and directed large projects for multiple clients
Candidate Info
6
years in
workforce
1
year
at this job
BS
Forensic Science
6

Client Services Manager

Facilitated production of jobs, including color on press, monitoring logistics and office sample delivery

  • Partnered with national companies with multi-million dollar accounts to provide weekly print circulars for newspaper advertisements
  • Served as principal liaison between customer, sales, and operations, including material purchasing
  • Generated bid requests and prepared documentation for presentation to customers
  • Communicated accurate and timely customer requirements to the production staff
Candidate Info
12
years in
workforce
3
years
at this job
BS
Printing Management And Associate Of Science
7

Client Services Manager

Responsible for the negotiation, creation, approval, and the implementation of national projects, achieving annual client budgets

  • Provided a high level of service to client representatives while also in charge of project development, budget management, monitored major projects, and ensured we met execution goals.
  • Meet strict deadlines for the company and current clients while also resolving issues with the field force.
  • Oversaw the creation of executive reports developed by the IT department and report designers prior to sending to the client.
  • Accountable for all invoicing relevant to my role as the client manager.
  • Member of quality project for the entire division, re-developed process while impacting the overall growth and profitability of the division.
  • Enabled company growth of clientele by 10% through team leadership.
  • Played a key role with many of the company's Vice Presidents of Business development.
Candidate Info
6
years in
workforce
3
years
at this job
BS
Fashion Merchandising And Marketing
8

Sales/client Services Manager

  • New business development/acquisition efforts netted more than $250K to the bottom line.
  • Leveraged broker/mailer relationships to maximize list owner revenue (sales calls, cross sells, personal meetings).
  • Increased sales for largest client by more than 30%.
  • Developed rapport with key marketing media contacts resulting in increased exposure for clients.
  • Scheduled and executed email list promotion schedule to internal email database.
Candidate Info
17
years in
workforce
6
years
at this job
BA
Bachelor of Arts
9

Client Services Manager, Direct Mail Marketing

  • Interacted with external clients to understand their business needs and maintained ongoing relationships
  • Managed all phases of marketing projects, guided vendors, assisted internal departments, oversaw print operations, and coordinated mailing and distribution process for over 800 projects annually
  • Maintained client budget and limited internal expenses to achieve maximum sales dollars
  • Managed client postage funds tracking in excess of $350,000 annually for multiple corporate accounts
  • Ensured accurate project completion with outstanding service, quality and on time shipment and delivery according to client specifications and regulations
  • Provided administrative support such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries
Candidate Info
11
years in
workforce
5
years
at this job
BS
Business Management
Mathematics And Statistics / Business

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