Client Engagement Manager Resume Samples

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Client Engagement Managers are responsible for creating and cultivating client relationships to secure company revenue streams. Specific responsibilities seen on a Client Engagement Manager example resume are planning resources, identifying potential customers, representing the main point of contact with customers, solving customer issues, and building an excellent engagement experience. Based on our collection of resumes in the field, main job requirements are customer service, client relationship, excellent communication and interpersonal skills, perseverance, attention to details, and computer literacy. Eligible candidates come from various educational backgrounds and have usually studied business.

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1

Client Engagement Manager

  • Filled multiple roles in this technology company in market research, client engagement, and business strategy.
  • Developed market penetration strategy for multiple verticals including healthcare, retail, food and beverage, and hospitality industries.
  • Leader of an intern team creating a market research project for the retail industry.
  • Managed a team of 4 sales employees. Mentored and trained each employee.
  • Leader on the implementation of new sales software into the company helping to double the amount revenue for the new quarter. Individually opened new accounts that contributed over $60,000 (20% of total revenue).
  • Gained communication skills working with executives from companies in multiple verticals.
Candidate Info
4
years in
workforce
1
year
at this job
Accounting
2

Client Engagement Manager

  • Establish, manage, retain and grow a diverse set of accounts through highly pro-active engagement strategies.
  • Consult with clients to understand objectives and provide strategic recommendations.
  • Develop new clients at the national and regional level, partnering with the sales team to identify opportunities and grow pipeline.
  • Established key relationships with numerous Fortune 500 companies and developed $100k in consulting projects.
Candidate Info
6
years in
workforce
11
months
at this job
BA
Business Administration
MBA
Master of Business Administration
3

Client Engagement Manager - Performance Management

  • Responsible for successful management and implementation of Performance Management Data/Reporting solutions, including all aspects of Project and Program Management.
  • Manage internal teams and participate in planning, requirements gathering, design, configuration, testing, deployment and business readiness activities to ensure Project success.
  • Build effective relations with Customer stakeholders, including Executive sponsor to facilitate effective risk and issue resolution.
  • Timely and effective communication to project teams, Customer, and [company name] management on Project status and issues.
  • Proactively review and adjust project plans to minimize/eliminate roadblocks and ensure project is delivered on-time and on-budget.
  • Manage multiple project budgets at once greater than $200k and duration greater than 3 months.
Candidate Info
28
years in
workforce
10
months
at this job
BS
Information Systems
4

Client Engagement Manager

  • Acted as a liaison between clients (Insurance Carriers), technology, accounting, print services and other business lines within the company.
  • Managed and facilitated communications on all business requests and issues to ensure client programs were operating with maximum efficiency and profitability.
  • Agile Project Management and SDLC knowledge used to communicate both business needs and technical product information.
  • Daily interaction with various levels of management; both internally and externally, providing effective communications with staff level up through senior leadership.
  • Strong client and service orientation, with a high level of passion for service excellence.
  • Served as intake point for multiple client issues and prioritized issues working closely with clients and the technology team.
  • Prepared, maintained and distributed client status reports; both internally and externally.
  • Hosted recurrent client status meetings and work sessions as needed for program requirements review; communicated status to the management team.
  • Provided clients with pricing of new programs and new feature requests.
  • Prepared and approved clients' monthly invoices.
Candidate Info
12
years in
workforce
2
years
at this job
Project Management
5

Independent Workday Client Engagement Manager/consultant

Boston Medical Health Net Plan

  • Partnered with client to be the eyes and ears to ensure the Workday service partner implemented Workday correctly by informing the client of any substandard performance by the Workday service partner
  • Ensured the Project Plan was in scope with requirement deliverables, budget, and timeline
  • Ensured the Project Plan was in sync with the Statement of Work (SOW)
  • Ensured the Project Plan was documented with required milestones
  • Ensured the Project Plan was documented with Workday Delivery Assurance Checkpoints
  • Provided client with oversight and direction during design sessions for best configuration approach for HCM, Benefits, Time Tracking, Absence, & Payroll
  • Provided testing templates for testing
  • Provided examples of Test Script & Scenarios for HCM, Benefits, Absence, Time Tracking, and Payroll
Candidate Info
21
years in
workforce
4
months
at this job
BA
Political Science
6

Client Engagement Manager

  • Act as primary technical resource for to the sales organization and its prospective clients by securing the technical close on complex opportunities. Support new and existing clients in adopting and transitioning to additional [company name] Litigation solutions to create a seamless workflow.
  • Develop and continue business relationships with key clients and their stakeholders by addressing new customer requirements and recommending solutions that optimize value for the customer.
  • Responsible for partnering with Development, QA, Product and Sales partners to provide expertise for client on boarding, troubleshoot litigation products, as well as developing client and prospect relationships to expand and protect product POS and Revenue for the Litigation Portfolio.
  • Responsible for delivering compelling solution demonstration as well as show value of [company name] solutions through customized demonstrations as well as for managing successful long term software trials and Proof of Concepts.
Candidate Info
13
years in
workforce
5
months
at this job
BA
Fine Arts
Mechanical Engineering
7

Client Engagement Manager- Simple Truck Tax, Simple Truck ELD

  • Assist management with day-to-day business operations, including website and contract copyediting
  • Conduct phone support for customers of Simple Truck Tax
  • Maintain client list and perform outreach calls for Simple Truck ELD, meeting expectations of 80-90 average calls per day; with these outreach calls, obtained 20 beta test users for the company's new product
Candidate Info
8
years in
workforce
6
months
at this job
BS
Bachelor of Science
8

Client Engagement Manager - Employee Wellness/benefits

  • Responsible for consulting employers and brokers in the development, planning, implementation, delivery, and evaluation of client wellness programs ensuring the highest possible level of engagement, outcomes and customer satisfaction in the delivery of programs and services to meet client, member, and participant objectives.
  • Maintains accurate records and ensures confidentiality of all data collected during the health assessment and health promotion activities in accordance with [company name] requirements including if applicable, file transfer processes collaborating with other health related suppliers.
  • Evaluates data analysis and impact of initiatives and communicates findings to key management.
  • Interfaces with client company management to assess client needs
  • Identifies and evaluates programs and tools to reduce health/safety risk.
  • Maintains knowledge and expertise in all [company name] products, programs, and services and enrollment activity.
Candidate Info
7
years in
workforce
4
years
at this job
AS
Associate of Science
BA
Psychology
MS
Healthcare Administration-health Informatics
9

Associate Client Engagement Manager

  • Build and maintain relationships with GE Appliances client ensuring confidence in Power as a strategic partner while navigating client structure and politics
  • Manage client budget and develop spending and budget recommendations
  • Identify opportunities for account growth based on knowledge of market trends and competition
  • Work with other agency functions to develop multichannel, multidisciplinary plans and recommendations that result in profitability for the agency
  • Internally foster a team environment built on opportunity, trust, respect and transparency and constantly communicate with Project Managers on account status, changes to scope of work and operational changes
  • Coordinate and develop aggressive and consumer-focused point-of-purchase materials and digital assets maintaining established brand guidelines and staying on strategy
  • Manage and assist in full creative execution of Room Air packaging
  • Manage production of sales material guides and tools for client training teams
  • Oversee creation of video, photography and computer-generated assets
  • Consistently meet deadlines and deliver results while juggling multiple projects simultaneously
Candidate Info
25
years in
workforce
14
years
at this job
Marketing

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