Client Account Manager Resume Samples

HIGH QUALITY

The best examples from thousands of real-world resumes

EXPERT APPROVED

Handpicked by resume experts based on rigorous standards

DIVERSE EXAMPLES

Tailored for various backgrounds and experience levels

Client Account Managers represent the lead point of contact between a company and its clients. Their responsibilities include cultivating client relationships, negotiating contracts, finding ways to maximize profits, ensuring the timely delivery of services, meeting sales quotas, and issuing escalations to supervisors. Those interested in a Client Account Manager career should be able to showcase the following skills in their resumes: customer service, problem solving, effective communication, negotiation abilities, being able to work under pressure, selling abilities, and teamwork. Successful example resumes make display of a Bachelor’s Degree in business administration or a similar field.

Looking for job listings? Check out our Client Account Manager Jobs page.

Want personalized resume advice? Get a FREE Resume Review

1

Client Account Manager

Led daily administrative operations for nearly 100 clients involving sales support for retail and wholesale, accounting, disbursements, and compliance; supervised seven direct reports and managed three additional team members while serving as key team member in recruiting and hiring new organizational members. Oversaw retail logistics in California region including four warehouses with multiple carriers. Managed Genesis Division with primary focus on launching brands in NY and NJ encompassing new customer set-up, credits, samples control, delivery process, and applicable permits for representatives.

  • Acquired over $1M savings through optimization of inventory process; identified expired products and updated ordering process.
  • Grew customer base by building and managing networking and referral systems; developed and maintained key relationships and partnerships.
  • Enhanced operational efficiencies by streamlining and automating processes, including receiving, utilizing subfolders, and improving client communication methods.
  • Reduced transportation costs through tactical negotiations with transporters and freight forwarders.
  • Conducted training and development sessions with team members on operational processes; supplied essential coaching and mentoring support in promoting 15 team members.
  • Recognized with Employee of the Year award, 2010.
Candidate Info
10
years in
workforce
6
years
at this job
BA
International Business
2

Client Account Manager III

Started as an Account Executive generating new business. Achieved Silver Performance in 2014 and took a promotion to Client Account Manager III for a $42M/year customer. Increased margin capture by 2% while delivering a lower acquisition cost to the customer through price negotiations with manufacturers.

  • Streamlined customer’s equipment standards to promote bulk purchasing at a discount, saving them over $280k in a single month
  • Increased quote and order placement accuracy resulting in a 50% reduction in return costs
  • Cultivated new and grew current vendor relationships
  • Negotiated free shipping for the customer on a major product line saving them 1/3 of their annual freight costs
  • Streamlined account support process and reduced headcount requirement by 20%
  • Reviewed sales data for strategic business decisions and negotiations
  • Managed Professional Services engagements to ensure customer satisfaction
Candidate Info
12
years in
workforce
5
years
at this job
3

Client Account Manager

Promoted by entrepreneurial software company to enhance sales and customer service experience.

  • Developed partnerships with C-level bank executives to solve complex financial challenges and deploy
  • Impacted company portfolio by identifying close to $1M in new client assets and increasing client
  • Led the development and execution of client-specific strategies so as to provide exemplary software
  • Directed all facets of client communications, achieved executive directives and increased client
Candidate Info
10
years in
workforce
1
year
at this job
BA
Biblical And Theological Studies
MA
Business Administration
Italian, Art
4

Client Account Manager

  • Introduced key performance metrics for operations including client retention, engagement and satisfaction data
  • Conducted comprehensive account reviews with decision makers in 79 client organizations, in order to improve client efficiency, productivity and satisfaction
  • Conducted both on-site and remote group product training sessions
  • Organized two successful User Groups for users of two separate product lines
  • Provided financial and project management, as well as strategic direction, for the Client Services team
  • Managed strategic partnerships with both external partner organizations and internal business units
Candidate Info
5
years in
workforce
1
year
at this job
BA
Economics And Legal Studies
5

Client Account Manager

Developed and maintained relationships to support over 150 MS Dynamics accounts

  • Developed and executed a plan to manage multi-vendor service plans for all accounts
  • Managed technology career training for 23 Dynamics consultants to ensure the company acquired all certifications
  • Created and executed all statements of work for clients and aided in the management of the projects
  • Responsible for all sales and service of all existing client business
  • Managed relationship with Microsoft Inside Sales Support to deploy new marketing initiatives
  • Won multiple Microsoft sales contest
  • Developed relationships with all third party vendors
  • Responsible for procuring all software and hardware and maintaining purchase orders in system database
  • Created all invoices for clients and processed payments
Candidate Info
19
years in
workforce
3
years
at this job
BS
Bachelor of Science
6

Client Account Manager

  • Responsible for the creation, execution and management of client programs and high-profile mobile campaigns, a total of 17 accounts. Key accounts include Intercontinental Hotels Group, Darden Restaurants, Disney, Grubhub, and Cox Communications
  • Develop and nurture strong, strategic relationships with all key client stakeholders
  • Research business objectives, processes and gain understanding of long-term goals and KPIs
  • Deliver thought leadership and communication related to best practices and policies of wireless carriers, conflict resolutions and compliance issues
  • Ensure standards are met, value is created, mobile marketing and consumer engagements are profitable and key program metrics are measured and achieved
  • Collaborate with internal stakeholders in order to gain shared meaning of processes and delivery of quality, timely projects
Candidate Info
19
years in
workforce
5
years
at this job
BS
Marketing
MA
Business
7

Senior Client Account Manager

  • Delivered exceptional account service to strengthen customer loyalty.
  • Ensured the timely and successful delivery of solutions according to customer needs and objectives.
  • Negotiated contracts and closed agreements to maximize profits.
  • Managed quality communication, customer support and product representation for each client.
  • Consistently offered a first class service to both potential and existing customers.
  • Initiated and maintained favorable/productive relationship with clients.
  • Managed Supervisors, set daily workload, tracked progress, and revised plans to ensure set objectives are met.
  • Entered Daily Work orders and kept updated with market developments and what competitors are doing.
  • Assisted with challenging client requests and issued escalations as needed.
  • Prepared reports on account status as well as turned in Daily/Weekly Reports.
Candidate Info
7
years in
workforce
3
years
at this job
8

Client Account Manager

  • Primary Account Manager for 21 Academic Medical Centers and Community Hospitals
  • Triage account needs between Medical Affairs, Client Services, and Histo-Pathology groups
  • Leads task force which decreased departmental work by 7% during Q1-Q2 2017
  • Co-leads client services appreciation team, including planning team building for 56-person
  • Provide support assistance to financial team, block procurement, and inbound call center as needed
  • Assisted with training and hiring of 5 department representatives
  • Data Analysis and maintenance of case spreadsheets for accounts
Candidate Info
4
years in
workforce
1
year
at this job
BA
Art
MA
Art Therapy
9

Client Account Manager

  • Design, build, and maintain the customer experience, creating an account that fits their needs and exceeds their expectations
  • Ensure client success and retention through customer service and technical problem solving
  • Preside over accurate and timely client billing, including monthly usage, service plan up/downgrades, and issuing credits and refunds as needed
  • Mediate call handling issues to achieve reasonable and timely resolutions
  • Written communication and documentation of all client interaction, needs, and requests
Candidate Info
11
years in
workforce
3
months
at this job
C
Family Studies
BS
Psychology
10

Client Account Manager

  • Lead all aspects of program implementation, provide maintenance and/or expansion of programs.
  • Clarify and determine client needs to develop effective solutions.
  • Communicate status updates to the client regularly during the life of a program.
  • Strategize and collaborate with clients and internal teams to identify efficiencies and offer creative solutions.
  • Author and maintain client specific SOPs and Work Instructions
  • Manage associate client account managers - provide biweekly one on ones with direct reports.
Candidate Info
19
years in
workforce
10
months
at this job
Certification
Certification

Free Professional Resume Critique

We have partnered with TopResume to bring you a FREE resume critique service. Upload your resume and within 48 hours TopResume will email you a detailed analysis of what hiring managers and automated systems think of your resume – and how to improve it.

Browse
Upload Resume File