Chat Agent Resume Samples

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Chat Agents provide customer service online and have the following responsibilities and duties: responding to customers, identifying customer issues, providing solutions, conversing in a polite and professional manner, and performing data entry. Based on our collection of Chat Agent resume samples, main job requirements are customer service, technical skills, product knowledge, problem solving, decision making, and excellent writing skills. Those interested in a Chat Agent position should make display of a Bachelor's Degree in their resumes, preferably in communication or a relevant technical field.

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1

Senior Sales Chat Agent

  • Assisted and successfully launched three sales chat programs: AT&T, Travelzoo & Choice Hotels
  • Met and exceeded all key performance indicators set by management and the client.
  • Offered exceptional sales presentations and product knowledge while assisting up to 3 customers simultaneously.
  • Trained new incoming agents to respective program.
Candidate Info
6
years in
workforce
3
years
at this job
2

Web Chat Agent

  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently
  • Scored in top 10% of employees in successful resolution of issues
  • Developed reputation as an efficient service provider with high levels of accuracy
  • Described product to customers and accurately explained details and care of merchandise
  • Answered product questions with up-to-date knowledge of sales and store promotions
  • Managed wide variety of customer service and administrative tasks to resolve customer issues
  • Helped drive sales goals and achieve monthly quotas
  • Asked open-ended questions to assess customer needs
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
  • Recommended alternative items if product was out of stock
Candidate Info
33
years in
workforce
6
months
at this job
BS
Family And Consumer Science Dietetics
3

Marketing Support Web Chat Agent

Create a chat environment that is both informative and comfortable for customers.

  • Assist customers with product features, incentives, production information and locating the vehicle of interest.
  • Maintain current knowledge of products and resources in order to assist customers with their questions.
  • Communicate in a manner that keeps customers interested and loyal in our client.
  • Offer support to fellow chat agents with product information, procedures and verbiage.
  • Subject Matter Expert (SME) role when Team Leader is not available.
Candidate Info
4
years in
workforce
2
years
at this job
HS
High School Diploma
Business Administration
4

Sales Chat Agent

  • Handle and carefully respond to all customer inquiries with accuracy and efficiency.
  • Provide excellent customer service through active listening.
  • Work with confidential customer information.
  • Aim to resolve issues on the first customer interaction by being proactive.
  • Understand the wants and needs of the customers, and recommend them a great service plan tailored to their specific circumstances.
Candidate Info
3
years in
workforce
7
months
at this job
Pharmacy Technology
5

Phone/chat Agent

  • Wielded various systems tools to interact and assist clients
  • Operated floor support to provide guidance and aid other agents in helping clients
  • Resolved issues within a timely fashion and collected surveys from clients
Candidate Info
5
years in
workforce
6
months
at this job
HS
High School Diploma
Tv & Film Production
6

Chat Agent

  • Provided information to claimants about the 2.0 and 3.0 TDI Court Settlement
  • Worked with KM and LISTEN
  • Troubleshooting technical error codes
  • Mentor to new hire chat and phone agents
  • Moved up a position within 30 days
Candidate Info
5
years in
workforce
1
year
at this job
7

Chat Agent

  • Provide support to customers through chat
  • Used troubleshooting steps to resolve issue with Magicjack devices
  • Managed the customers account and also provided assistance's with registration
Candidate Info
7
years in
workforce
3
months
at this job
8

Chat Agent

  • Handled incoming chats
  • Provide information regarding vehicles and dealerships.
  • Updating customer information
  • Set up service appointments and sales appointments
  • Type 50 wpm
Candidate Info
6
years in
workforce
4
months
at this job
HS
High School Diploma
9

Inbound Sales Specialist (safe) - Chat Agent

  • Present to customers to further assist with their purchasing and refinancing needs, provide education, and provide banking options.
  • Guide on average of 15-20 customers through the home loan process daily by utilizing educational resources.
  • Use sales tactics to produce bank cross sale opportunities.
  • Constantly continuing education by completing learning centers.
  • Expand partnerships with representatives in different departments such as: banking, servicing, home preservation, payment assistance and others to provide an outstanding customer experience.
  • Collaborate with upper management to design online communication program for the team.
  • Track and update stats for entire team including: number of calls, number of chats, number of right party contacts, lead created percentage, etc.
  • Selected by manager to be a part of both the Team Member Engagement Committee and Volunteer Committee.
  • Received Best Balance Employee Award for January 2017 which was my first month eligible.
Candidate Info
5
years in
workforce
1
year
at this job
BBA
Marketing And Management
10

American Eagle Outfitters Chat Agent

  • Provide excellent customer service in a high volume setting
  • Serve as support for customers of the AE website and to promote sales and assist with all issues associated with the AE website
  • Demonstrate high communications skills with the AE Corporate Team for all customer and site concerns at ae.com and in stores
Candidate Info
13
years in
workforce
1
year
at this job
BA
English Literature
Office Of Greek Life

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