Chargeback Analyst Resume Samples

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Chargeback Analysts are in charge with evaluating disputes taking place when a merchant requires chargeback. Typical job duties listed on a Chargeback Analyst example resume are checking documentation, deciding if chargebacks are valid, maintaining a positive relationship with merchants, and finding ways to reduce the degree of chargebacks. Employers select resumes displaying skills like knowledge of chargeback procedures, excellent numeracy skills, attention to details, confidentiality, and analytical thinking. A degree in finance is required for this job.

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1

Chargeback Analyst Associate

  • Processed chargeback claims and resubmissions which consisted of analyzing and validating chargeback lines for 80 assigned customer accounts utilizing Microsoft Excel and SAP
  • Researched and identified chargeback issues/rejections and collaborated with wholesalers as well as internal counterparts to resolve chargeback issues and eliminate future occurrences
  • Created systematic controls via VBA macros to quickly process large amounts of data and create efficiency
  • Established a new 1 day billing policy to increase customer satisfaction
Candidate Info
7
months in
workforce
7
months
at this job
BS
Finance
2

Chargeback Analyst

Partnered and maintained an excellent working relationship with suppliers, customers and McKesson team members to achieve overall Supplier and customer satisfaction with McKesson services.

  • Utilized strong, solid knowledge of internal systems, analysis, research, and contracted compliance to resolve complex contract and chargeback issues.
  • Facilitated financial reconciliation of pricing and contracted discrepancies, day-to-day account support for customer and supplier accounts.
  • Participated in meetings, conference calls with suppliers and special projects as assigned by manager.
Candidate Info
3
years in
workforce
3
years
at this job
BBA
Business Administration
3

Lead Chargeback Analyst

  • Identified and collected $240K in pricing errors within four months
  • Created new system to fix price error differences that will save the company $75K annually
  • Proved adept at developing and maintaining processes that reduce redundancy
  • Informed management consistently and made information available on demand
Candidate Info
15
years in
workforce
4
months
at this job
4

Chargeback Analyst

  • Prepared offset requests of Chargeback invoices and credit memos
  • Created credit memo or invoice requests due to re-submission of Chargeback claims
  • Processed Chargeback claim discrepancies with our Trading Partners according to Terms and Conditions of Schering and Warrick Post Audit Programs
  • Performed investigation of cost and contract pricing transmitted by Trading Partners
  • Improved line items processed through the system, without problem, considerably by approximately 73% from 59% average
Candidate Info
4
years in
workforce
4
years
at this job
5

Chargeback Analyst

Work closely with accounts to dispute, recoup, and resolve chargebacks and maintain reporting procedures by facilitating efficient communication between team members. Played a key role in testing, validating and implementing the iContracts platform for chargebacks. Process, and reconcile debit/credit memo (CB) utilizing iContracts system.

  • Worked with wholesalers, internal legacy systems and the Customer & Contract Administration team to resolve errors associated with pricing, membership, eligibility.
  • Ensured confirmations and reconciliation reports (EDI849, Excel/PDF) are accurately stated as well as assisting management with reconciling and reducing deductions in accounts receivables.
  • Responded to adhoc requests for CB information from CB Supervisor/Manager, field personnel, wholesalers and other internal and external customers as well as assisted with month end reporting.
Candidate Info
11
years in
workforce
1
year
at this job
BS
Education
BS
Computer Information Systems
BS
Finance
6

Fraud/chargeback Analyst

Reviewed credit card transactions for Corporations to protect against fraud.

  • Maintained queue levels for over 5 large banking institutions on commercial credit cards using AS400, MasterCard, and Visa systems.
  • Investigated Fraud trends to determine proper algorithms
  • Created training manual, assist in training
  • Distribute Fraud Documents to Program Administrators, maintaining a low turn around time.
Candidate Info
16
years in
workforce
4
years
at this job
7

Chargeback Analyst

Reduced the outstanding chargebacks from 423K to 300K in four months.

  • Resolve or collect all chargebacks that are taken on Lacoste US, Lacoste Canada, Kickers and Ted Baker Footwear.
  • Prepare reports for Management on a weekly basis for review.
  • Handle all requests for return authorization for all three brands Lacoste, Kickers and Ted Baker.
  • Learned and used Footworks Software.
Candidate Info
17
years in
workforce
8
months
at this job
AA
Liberal Arts And Accounting
8

Credit Card Chargeback Analyst

Update merchants on rules and regulations they must adhere to set by Master card and visa

  • Responded to all incoming and outgoing good-faith collections cases to acquiring Banks on behalf of the merchant.
  • Research incoming and outgoing documentation to ensure it is in compliance with industry
  • Open chargeback cases by scan and index merchant and acquires incoming documentation.
  • Contact merchants by phone and in writing regarding return mail, and proper documentation regarding chargeback.
Candidate Info
29
years in
workforce
14
years
at this job
C
Real Estate Agent
Certification
9

Chargeback Analyst/contract Specialist

  • Process all incoming 844s including resolution of all errors, denials, and resubmissions
  • Responsible for a timely communication and resolution of all discrepancies related to assigned customers such as resolving, matching, and clearing any and all aged chargeback items on AR
  • Responsible for collaborating with Contracts Dept and customers to ensure pricing is aligned correctly
  • Responsible for collaborating with IT to resolve any system problems or issues
  • Responsible for manually processing 849s that do not automatically settle in internal process
  • Worked on special projects such as Ad Hoc reporting
Candidate Info
12
years in
workforce
4
months
at this job
AS
Applied Science
10

Chargeback Analyst/fulfillment Support Lead

Progressively responsible accounting and customer service duties based on strong financial, operating, and team Leadership performance. Currently manage 8 employees.

  • Provide telephone and email support to [company name]'s network of fulfillment partners, manufacturers and their consumers.
  • Assist Merchants, retailers and internal staff with account discrepancies.
  • Research all chargeback inquiries and respond to issuing banks through Litle(Vantiv), PayPal, Ebay and American Express.
Candidate Info
15
years in
workforce
6
years
at this job

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