Center Manager Resume Samples

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Center Managers handle daily operations at a center and also oversee financial and security aspects. Tasks these professionals usually perform are writing reports, identifying business opportunities, doing paperwork, allocating budgets, maintaining the building, and supervising employees. The ideal candidate should showcase in his or her resume leadership, problem-solving, computer literacy, flexibility, communication and interpersonal skills, teamwork, and time management. Most example resumes for Center Manager mention a Bachelor’s Degree in management or business and previous experience in their given industry.

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1

Warehouse Operations and CI Manager/distribution Center Manager

Directed the daily operations of 445,000 square feet warehouse space with an annual operating budget of $2-$3M and an average of 70 employees. Managed four supervisors and a warehouse clerk.

  • Tasked with refining "move in" layout to improve flow and reduce overtime. Enhanced order assembly operations and reduced Overtime by 25%.
  • Managed multiple warehouses, and responsible for daily operations and distribution.
  • Adjust and improve GMP practices to the new, larger facility. Scored a 920 /1000 on AIB inspection.
  • Implemented complete Warehouse Layout change for conversion to 3PL operations scheduled for late October 2015 roll over, without impacting day to day customer orders.
Candidate Info
18
years in
workforce
1
year
at this job
BS
Business Administration
Logistics
2

Housing Recovery Center Manager

Oversaw the implementation of a state-wide program to rebuild homes damaged by Superstorm Sandy for Cape May, Atlantic and Southern Ocean Counties from a start-up operation

  • Trained a staff of over 50 people of diverse backgrounds in the policies and procedures for three grant programs
  • Processed grants for over 3,300 applicants across three funding programs accounting for over $300mm
  • Established a review process that resulted in "zero" applications being returned for corrections for six months in a row against a standard variance of 10%.
  • Provided written and oral reporting to state and program top management as needed
  • Managed one of the three busiest Recovery Centers in the state of New Jersey
Candidate Info
30
years in
workforce
3
years
at this job
BA
History / Russian Area Studies
MA
History
MA
Finance
3

Benefits Service Center Manager

Supervised, coached and developed 22 licensed agents and 2 online portal administrators, supporting 3 language skills, dedicated to excellence in counseling and enrolling worksite employees in Medical, Dental, Vision, Life and Voluntary products. Resolved client escalations by coordinating efforts with Field Sales, Insurance Carriers, and HR Service teams. Created KPI's and generated critical reports: Enrollment Error report, Ticket Closure Report and Carrier Network Comparison report. Created training materials and procedures related to issue resolution, system navigation of OnHRP and HRP Platforms, de-escalation techniques, customer satisfaction, and new client onboarding.

  • Improved compliance by 45% and decreased error rate to less than 1%, through the implementation of effective auditing strategies and daily reporting.
  • Trained sales and service field teams in ACA and compliance requirements.
  • Reduced ASA from 1:15 min to less than 20 sec by maximizing capacity and analyzing call volume patterns.
  • Strategically implemented initiatives during Annual Enrollment focused on completing enrollments via online portal, phone, email and ticketing system resulting in over 12,000 enrollments in 4 weeks.
Candidate Info
11
years in
workforce
11
months
at this job
BA
Science
MA
Business Administration
4

Inventory and Service Center Manager

Working with Sales, Customer Service and Warehouse to ensure customer product was shipped correctly and on time. Included weekly meetings with direct reports, creating policies/procedures, and training new team members. Preformed cycle counts and researched discrepancies.

  • Revamped weekly open orders review process to allow team to be more empowered within their position and become more efficient
  • Worked directly with customers, sales, CSM, and 3 warehouses to help resolve any issues with products.
  • Implemented new warehouse procedures to help reduce ticket pull times and ensure on time delivery increased and maintained at 95%
  • Implemented new training procedures to ensure all team members were cross trained in different positions within the warehouses.
Candidate Info
15
years in
workforce
1
year
at this job
BBA
Management
MBA
Master of Business Administration
5

Senior Vice President / National Contact Center Manager

Supported 2 retail customer service contact centers and 200+ employees on national level. Developed best practices programs, incentive programs, customer service advocates program, as well as made process improvements, leading and motivating team members to carry out service objectives. Contact centers were comprised of retail customer service, online banking, call center operations and training.

  • Created and executed career progression program that improved employee morale and reduced turnover 10% within 1st month of implementation.
  • Developed, implemented and enhanced processes that provided positive impact on customer satisfaction and contact center efficiency.
  • Improved call efficiency and service levels 8% while maintaining employee morale.
Candidate Info
20
years in
workforce
1
year
at this job
BS
Business Administration
BS
Business Administration
6

Operations Call Center Manager

Led the Synovus IT and Operational Service Desk in providing multi-tier support for over 100 branches and locations.

  • Exceeded defined KPIs and business objectives by 5% through implementation and enhancements to the IT support areas via SSCM asset management tools and state of the art Knowledge Management System.
  • Optimized procedures, systems, and resources through active participation in continuous improvement initiatives and change management processes.
  • Built, identified and prioritized trend analysis information for remediation.
  • Established and nurtured vendor relationships to effectively track and report on compliance agreements against service levels.
  • Developed and delivered annual budgets, and managed monthly expenditures.
Candidate Info
19
years in
workforce
4
years
at this job
Business Administration
7

Distribution Center Manager

Managed 175K square foot warehouse and distribution center with $15M in inventory and annual revenues of $100M,

  • Supervised a staff of 15 employees for finished goods shipping, receiving, returned goods, and parts shipments; tracked employee performance and conducted periodic performance evaluations of employees
  • Managed an annual freight budget of $7M - 5M outbound and $2M inbound.
  • Reduced the number of freight damaged returned goods by 53%
  • Evaluated freight services including FedEx & UPS small parcel; negotiated contracts for LTL, FTL, Air and Ocean shipments
  • Managed relationships with chosen vendors; finalized a contract with a 3PL and reduced freight cost by 9.6%
  • Coordinated implementation of new IT business system; directly responsible for creating the warehouse management module
  • Developed a scanning and cycle counting process that raised efficiency to a level that an annual physical inventory of finished goods was no longer required
  • Implemented a system which increased FIFO efficiency from 81% to 97%
  • Executed a quarterly trucking company review process
Candidate Info
37
years in
workforce
7
years
at this job
BS
Business Administration
MA
Global Operations And Supply Chain Management
8

Service Center Manager

  • Directed the day-to-day operations of 40 door facility while supervising 50 employees.
  • Led the facility to be awarded the PSP Compass Award for 2010 and 2012 for achieving outstanding results related to people, safety, service, and profit.
  • Achieved 100% increase in outbound shipment count by partnering with sales to add two daily shipping accounts and increase current customer volume.
  • Co-facilitated new hire education seminars throughout the country and was chosen to facilitate based on leadership skills and industry knowledge.
  • Guided Columbus, OH facility and employees through the closure of the facility as a result of the merger of FedEx National and [company name], which included the physical closing of the property and finding alternate employment for the employees.
  • Partnered with sales and local vendors to improve operating margin by increasing customer base and negotiating vendor contracts.
Candidate Info
23
years in
workforce
6
years
at this job
Business Administration Studies
Sales
9

Default Call Center Manager

Reduced delinquency rates 21.82% on 9.5 billion portfolio of FHA, VA, USDA, GSE, and conventional loans.

  • Integrated addition of thirty thousand loans to portfolio doubling size of servicing to 65k loans.
  • Managed 35 staff members across two sites and multiple departments. Managed hiring of 15 staff members over two month period.
  • Managed dialing and telephony solutions for outbound dialing strategies. Implemented TCPA compliance dialing project with dialing vendor.
  • Revamped staffing metrics and quality protocols for departments.
  • Created reporting for default servicing, including SLA compliance and tracking for loans in default
  • Developed policies and procedures for department, including enhancements to bring in compliance with FHA and GSE requirements.
  • Handled CFPB complaint and escalations for default in conjunction with legal and compliance.
Candidate Info
14
years in
workforce
2
years
at this job
BS
Finance
10

Assistant Distribution Center Manager

Managed 175 shipping, receiving and administrative associate's in a 400,000 square foot grocery distribution center.

  • Served as interim distribution center manager and interim transportation manager while these managers were being recruited and hired.
  • Identified, recruited, interviewed, hired and mentored supervisory staff.
  • Synchronized, monitored and scheduled activities for all security and emergency response procedures and practices.
  • Planned and coordinated all new hire training and re-training of existing employees, including office staff.
  • Assisted distribution center manager in the relocation of existing facility by educating the work force in the physical layout and stocking. Scheduled goods transfer from old facility to the new facility. Coordinated and scheduled transportation of inventory and equipment.
Candidate Info
3
years in
workforce
3
years
at this job
AS
Therapeutic Recreation
Management
Therapeutic Recreation

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