Capacity Manager Resume Samples

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Capacity Managers work for information technology businesses and complete the following duties: determining if there are sufficient resources or business demands, supporting a variety of business services, providing capital investment recommendations, collaborating with product teams, and assisting with project planning activities. Most resume samples for Capacity Manager focus on the following job skills: business acumen, information technology expertise, organizational skills, problem solving, effective communication, process design knowledge, and leadership. Successful example resumes in the field make display of a degree in information technology or computer science.

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1

Capacity Manager

Ensured coordination of all shipments from cross country destinations for multiple customers within the time requested by team Account Specialists to maintain delivery integrity.

  • Managed employee sales volumes of 100 to 200 plus phone calls daily and 30 - 50 plus shipments weekly, strengthen business relationships while negotiating freight moves for substantial margin. Ensured complete interoffice communication was passed onto the client for full disclosure of shipment status.
  • Aided department in multitasking phone calls, computer, and administrative skills to manage large volumes of information daily, stepping in as necessary to complete the task.
  • Utilized negotiation skills to bring a positive and professional attitude as the face and voice of the company to build enduring business relationships.
  • Trained and successfully integrated skilled employees to help grow a small subsidiary office into a profitable organization for a large corporation headquartered out of state.
Candidate Info
13
years in
workforce
2
years
at this job
AA
Business / Fine Art
2

Account/capacity Manager

  • Attracted and developed new customers and carriers while maintaining current customers and carriers by utilizing all of the services Hybrid offered.
  • Successfully executed shipments in a cost effective, safe, and timely manner.
  • Pro-actively reported any issues regarding the shipments in order to quickly resolve them.
  • Provided the best customer service to all parties involved in the shipment.
  • Worked with fellow employees to accomplish the goals of the corporation.
Candidate Info
14
years in
workforce
4
years
at this job
BS
Business Administration
3

Workforce Capacity Manager / Vice President

  • Managed a virtual team of 14 forecasters with an effectiveness rating of 80%
  • Generated cost savings by recommending reduced hours of operations and staffed sites
  • Consistently deliver against departmental goals and metrics achieving 90% of metrics in core groups
  • Lead daily meetings with Operational Staff to review previous day results and finalize plan for current day actions
  • Transition new groups into workforce management, scorecard development, optimizer and digital scheduling
Candidate Info
29
years in
workforce
10
years
at this job
4

Carrier Capacity Manager

  • Sourced, negotiated, and booked freight in a cost-effective manner
  • Recruited and communicated effectively with carriers to build relationships and maintain high levels of customer satisfaction
  • Tracked shipments and communicated updates to ensure all required load statuses were completed
  • Ensured all paperwork was received in order to facilitate the invoicing process
  • Managed team workflow exceptions to resolve missing invoicing paperwork
  • Led the onboarding and training of new associates as a result of company acquisitions
  • Trained as a super user, team trainer, and technical contact on internal tools and applications
  • Cross-trained in manager's duties and responsibilities to serve as a backup in his absence
  • Maintained and provided up-to-date company phone number list, Outlook email groups, and sales territory maps
  • Provided support to carriers inquiring about payment status in order to relieve overburdened Accounting department
Candidate Info
7
years in
workforce
2
years
at this job
BA
International Affairs
5

Capacity Manager

  • Negotiate cargo rates with motor carriers to maintain largest margins possible.
  • Ensure each load is loaded and unloaded in timely manner.
  • Billing all freight and ensuring all paperwork is accurate and turned in for payment.
  • Ability to multi task to meet time critical deadlines.
Candidate Info
5
years in
workforce
2
years
at this job
6

Dedicated Capacity Manager

  • Prospect for available capacity within the division, company, and with freight brokers.
  • Determine which loads are optimal for the function and profitability of the operation.
  • Make calculated decisions based on profitability, equipment restrictions, location, and available driving hours to return equipment to account location.
  • Generate backhaul revenue to meet customer KPIs.
  • Negotiate and secure contracts with third party freight brokers.
  • Price, book, bill, collect, and service all backhaul loads moved by any DCS equipment.
  • Maintain and grow key relationships with onsite DCS account managers and their fleet as well as ICS and 3PL freight brokers to secure backhauls
  • Report on periodic revenue goals to the Department Manager.
  • Participate in Customer Value Delivery (CVD) events to ensure assigned accounts are meeting customer service expectations.
Candidate Info
22
years in
workforce
5
years
at this job
HS
High School Diploma
AS
Liberal Arts And Science
BA
Business Administration / Finance

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