Call Center Specialist Resume Samples

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Call Center Specialists are in charge for providing support to a company’s clients on the phone. Typical job duties seen on a Call Center Specialist resume sample are taking phone calls, answering to client inquiries, managing client accounts, promoting company products, and reporting to supervisors. The ideal candidate for the job should mention the following skills in his or her resume: telephone etiquette, attention to details, problem-solving orientation, tact and diplomacy, and effective communication. A high school diploma or preferably college education is required for this role.

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1

Call Center Specialist

Field a variety of incoming customer calls with a passion to deliver high quality solutions for customers

  • Provide customer with account information while providing a memorable experience
  • Assist customers with Online Banking/Mobile Banking usernames, passwords, resets, and troubleshooting
  • File claims if applicable
  • Offer and sell new beneficial products
  • Service high maintenance calls
Candidate Info
4
years in
workforce
5
months
at this job
BA
Health And Sciences
2

Call Center Specialist

  • Provided first level troubleshooting for desktop systems, workstations and servers.
  • Built customer loyalty by placing follow-up calls for customer who reported product issues.
  • Logged all service calls in ticketing system with full details of the work performed.
  • Scanned and filed service request documents submitted by technicians.
Candidate Info
3
years in
workforce
1
year
at this job
Sociology
3

Call Center Specialist

  • Took 16 years off the work environment to raise my four kids and become a full time mother.
  • When at the above companies, handled cash, deposits, and balanced registers.
  • Delivered great customer service to my clients who most of the time were Spanish speaking and needed to do banking in their language.
  • Managed bank accounts for personal and business customers, assisted with their banking transactions and numerous banking needs such as opening and closing accounts, handling of their Safe Deposit Boxes needs, loan applications, credit card/debit card needs, account fraud etc.
  • Provided training for the new tellers joining the company.
  • Easy to work with and always willing to go out of my way to please my customers.
  • Team player.
Candidate Info
10
years in
workforce
4
months
at this job
Translation And Communications
Liberal Arts Program
4

Project Consultant/call Center Specialist

Telephone answering to provide information and referral/explain enrollment procedure.

  • Check in MH-WIN (CMH link) to learn if consumer is in the system.
  • Verify what MCPN they belong to, obtain their CMH if consumer is in the system.
  • Check the service group (SED, MI, DD).
  • Verify insurance status (Ml Child, Medicaid, Medicare, Adult Waiver Program)
  • Enter consumer information into the MH-WIN Queues
  • Provide community outreach events regarding Mental Health Services
Candidate Info
7
years in
workforce
4
years
at this job
AAS
Dental Assisting
BA
Psychology / Sociology
5

Call Center Specialist

  • Providing enhanced quality customer service in a high volume call center averaging 16 to 18 calls per hour.
  • Listening to patient's request and taking the appropriate action to respond to the request including, but not limited to scheduling appointments, electronic transmission of messages to the clinical team, and medication requests.
  • Complete knowledge of eClinical Works, ECW, and Centricity which are electronic health records software
  • Navigating thorough different healthcare softwares including to appropriately record telephone encounters and better assist the patients
Candidate Info
3
years in
workforce
1
year
at this job
HS
High School Diploma
BA
Social Work
6

Call Center Specialist

Answer and direct incoming telephone calls for all fifteen [company name]s.

  • Schedule, cancel and reschedule appointments
  • Sends correspondences via fax to hospitals, doctor's offices and clinics
  • Submits referral requests, medication refills, physical and vaccination requests for schools
  • Updates notes in the Intergy POMIS and EHR (medical software) system
Candidate Info
12
years in
workforce
3
years
at this job
HS
High School Diploma
7

Call Center Specialist

Call Center/Customer Service Specialist

  • Responsible for answering heavy inbound calls with account holders.
  • Handle outbound calling to ensure quality care and provide follow up service.
  • Assist with opening new and prior customers’ accounts as needed.
  • Accountable for dispatching technicians on a daily basis.
  • Perform extensive data entry and documentation.
  • Process customer payments through Emdeon System.
Candidate Info
7
years in
workforce
3
years
at this job
Mat- Medical Assistant Tech
8

Call Center Specialist

Schedule & cancel deliveries

  • Email drivers & route managers
  • Order replacement products & edit orders.
  • Desecalate customers issues without involving supervisor & keeping customer satisfied.
  • Process payments via credit, debit & check.
Candidate Info
18
years in
workforce
1
year
at this job
HS
High School Diploma
Business Administration
9

Call Center Specialist

  • Responsible for taking inbound calls from over 50 different Credit Unions, and answering questions from members regarding their accounts, and assisting them with various questions they may have.
  • Assisting new members with account questions and services.
  • Also assist with credit union conversions, answering questions regarding the change-over.
  • Also take loan applications.
Candidate Info
17
years in
workforce
10
months
at this job
AS
Associate of Science
10

Call Center Specialist

  • Take incoming call orders from various customers around the United States.
  • Had to have exceptional customer service skills and complete each order in a specific amount of time.
  • Was required to wear a headset with a Seneo Dialpad for auto answering incoming call orders and complaints.
  • Was required to work between multiple screens to communicate with the managers and with the current customer.
Candidate Info
4
years in
workforce
2
months
at this job
HS
High School Diploma
AS
Applied Science
Certification

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