Call Center Rep Resume Samples

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Call Center Reps are in charge for providing assistance to customers on the phone. Example resumes for Call Center Reps emphasize the following duties: taking incoming phone calls, answering to customer inquiries, identifying technical issues, referring other services, and reporting to supervisors. Based on our collection of resume samples for the job, vital qualifications are customer focus, strong communication and listening skills, problem-solving, and resilience to stress. Formal training is not mandatory for this role and most Call Center Reps hold a high school diploma or the equivalent.

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1

Call Center Rep

Sorted and keyed 8850 forms to pre-qualify eligible ADP TCS clients for tax incentives

  • Followed procedure updates, distributed and maintained client files in a timely fashion
  • Served as primary contact for incoming calls/emails for general inquires to TCS
  • Performed problem identification, analysis and research for related WOTC programs
Candidate Info
4
years in
workforce
6
months
at this job
HS
High School Diploma
AS
Physical Therapist Assistant
Health Science
2

Call Center Rep

  • Scheduled, confirmed, and rescheduled patient appointments for Kaiser Permanente using EPIC
  • Answered calls took messages, and routed to suitable staff
  • Verified client demographic and insurance information and plans under customer's accounts
Candidate Info
9
years in
workforce
1
year
at this job
BA
Health Information Management
MA
Human Resource Management
3

Service Representative- Call Center Rep

Engaged with customers, insurance agents, area Sales Managers and National Commercial Clients.

  • Handled all incoming customer calls: ETA's, service issues, pricing, warranties, commercial, dispatch, repair, and cash, wholesale, same-day reschedules/cancellations
  • Performed confirmation calls and dispatched calls for all technicians
  • Provided customer service by responding quickly to technician and customer requests, communications, and complaints.
Candidate Info
10
years in
workforce
4
years
at this job
AS
Criminal Justice
4

Call Center Rep 1

  • Responsible for meeting commitments to customers
  • Effectively dealt with job stress, angry callers and upset customers
  • Identified voice skills and enhanced a good telephone presentation
  • Effectively handled special telephone tasks, such as call transfers, taking messages, call backs, holds, interruptions and unintentional disconnections
  • Supported and provided superior service via-phone, emails and faxes as a receiver and caller
  • Used questioning and listening skills that supported effective telephone communication
Candidate Info
3
years in
workforce
3
years
at this job
5

Medical Receptionist/call Center Rep

  • Answered patients telephone calls
  • Recorded patient details into EMR and scheduled appointments
  • Kept frequent communication between patient, staff, and physician
Candidate Info
43
years in
workforce
7
years
at this job
6

Call Center Rep

Provides customer service to fellow employees, vendors and customers communicating clear, concise, written and verbal information regarding services.

  • Responsible for answering telephones, directing phone calls properly and taking detailed messages.
  • Setting Appointment to post ads in phonebooks.
  • Responsible for organizing, filing and general office work.
Candidate Info
3
years in
workforce
3
years
at this job
7

Call Center Rep

  • Handled inbound and outbound calls regarding home refinancing using a multi-line phone system.
  • Performed general office duties: filing, typing, and data entry.
  • Assisted with several different campaigns as they became available, and transferred clients to the proper departments.
Candidate Info
7
years in
workforce
2
years
at this job
HS
High School Diploma
8

Call Center Rep

  • Ensure follow ups by phone to insurance consumers or costumers on felonious payments
  • Oversee costumers accounts and documents
  • Resolve inconsistencies and prepare adjustments
  • Coordinate collection agency communication
  • Answer costumer inquiries about account status
Candidate Info
1
year in
workforce
1
year
at this job
9

Call Center Rep/hr Coordinator

Document inquiries in a call tracking system to identify common problems and to provide history for follow-up and reference by other team members and/or service teams.

  • Use multiple computer software applications to locate information for consistent response to benefit inquiries.
  • Process employee human resource transactions (such as benefits enrollment, dependent changes, address changes, etc.)
  • Work with other team members to resolve
Candidate Info
10
years in
workforce
2
years
at this job
HS
Travel And Tourism
10

Call Center Rep

  • Answer inquiries by clarifying desired information.
  • Resolve problems by clarifying issues, researching, exploring answers, and alternative solutions.
  • Maintain call center database by entering information.
Candidate Info
4
years in
workforce
8
months
at this job
BBA
Marketing And Sales Management

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