Call Center Operator Resume Samples

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Call Center Operators communicate with customers on the phone and are responsible for selling products or providing technical assistance. Common duties seen on a Call Center Operator resume sample are dealing with inquiries and complaints, solving technical problems, providing information, reporting to supervisors, and maintaining databases. Based on our collection of example resumes, essential qualifications for this job include telephone etiquette, customer focus, effective communication, computer competences, attention to details, and teamwork. Minimum education requirements include a high school diploma.

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1

Call Center Operator

Maintains schedule for Physicians, Nurses, Therapists, and Care Coordinators

  • Answer phone line promptly and courteously, retrieve and take accurate messages, and schedule appointments
  • Supervised children on a daily basis to ensure they were learning and interacting
  • Preparing food for the facility according to the lunch guidelines
  • Administered and prepared step plans with the assistance of parents for the child development curriculum
Candidate Info
5
years in
workforce
3
years
at this job
AAS
Human Relations
2

Call Center Operator

  • Directed and managed 100+ calls in queue per shift to improve call flow.
  • Made reasonable procedure exceptions to accommodate unusual patient requests.
  • Facilitated information flow between patient, insurance management, operations and quality assurance to guarantee call center objectives were met.
  • Collected customer feedback and assisted in making progress to exceed patient satisfaction goals.
Candidate Info
5
years in
workforce
3
years
at this job
Biology
3

Call Center Operator

Conferred with customer by telephone to provide information about products or services, or obtained complaints

  • Checked to ensure the appropriate changes were made to resolve customer's problems
  • Kept records of customer interaction, recording details of inquiries, complaints, or comments, as well as actions taken
  • Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that caused incident
  • Investigated claims adjustments with dealers, examined parts claimed to be defective, and approved or disapproved dealers' claims
  • Reviewed insurance policy terms to determine whether a particular loss is covered by insurance
  • Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
Candidate Info
5
years in
workforce
5
months
at this job
MA
Customer Service
4

Call Center Operator

  • Clarified Medicare benefits for Doctors for their patients and resolved issues of eligibility.
  • Helped establish where patients could send inquiries to file their grievances.
  • Corresponded with health insurances and Medicare to assure payments of the patients.
  • Insured Security data by accumulating answers through a series of security questions.
Candidate Info
14
years in
workforce
1
year
at this job
BS
Business Administration And Management
5

Call Center Operator

  • Delivered exceptional service receiving and responding to incoming calls from internal and external customers
  • Assisted customers by answering questions and transferring calls to different departments in a professional and efficient manner
  • Utilized copiers and fax machines in an office environment
  • Filed and organized departmental procedures for future audit
  • Monitored environmental hardware such as UPS, PDU, A/C controls and escalating calls to the appropriate department for resolution
  • Created an accurate and detailed documentation of user calls in a tracking system and communicated the status to customers on a daily basis
  • Documented newly implemented procedures for the department
Candidate Info
28
years in
workforce
14
years
at this job
BS
Business Administration With Emphasis
6

Call Center Operator and Nassau University Medical Center Appointment Scheduler

Handle large volume of calls and coordinate with several clients simultaneously

  • Working knowledge of medical terminology, Infiniti Telephone Systems, Eagle scheduling system, and Eclinical in addition to knowledge of the workings of health care practices
  • Ensured accuracy and quality of messages before dispatching triage messages and appointment requests to over 30 specialty clinics within the medical facility
  • Partook in departmental training for new hires ensuring quality and professionalism, as well as clarity and accuracy in triage messages and appointment request
  • Proven ability to handle personal patient information according to HIPAA regulations
  • Ability to show patience, understanding, and facilitate assistance while transacting and scheduling clinical visits for patients
Candidate Info
10
years in
workforce
4
years
at this job
AS
Associate of Science
BA
English
7

Customer Support, Call Center Operator

Operated phone system taking up to 140 calls daily in a busy call center to communicate and adequately respond to comments, requests, and/or complaints by communicating with our package distribution centers.

  • Provided tracking information of parcels, and offered alternative options to customers who were having issues with deliveries.
  • Submitted refund requests for customer accounts when delivery commitments were not met.
  • Promptly escalated/routed calls to appropriate personnel/departments when necessary.
Candidate Info
5
years in
workforce
1
year
at this job
HS
High School Diploma
8

Production Room Operator/call Center Operator

Promoted to Production Room Operator to regulate fast-paced, time-sensitive Production Room in 2006

  • Generating 5,000+ status notifications from all clients to patients daily, inventory control of Production Room supplies, scheduling service for various Pitney Bowes equipment, and generating automated phone service
  • Sorting and distributing incoming mail to proper departments
  • Employee training on company database, Production Room operation, and customer service
  • Assisting patients with inquiries regarding billing notifications in a timely and professional manner, as well as updating address or employment change information
Candidate Info
19
years in
workforce
14
years
at this job
9

Call Center Operator

Answered phone calls and dispatched for emergency medical/burglar alarms.

  • Performed office support such as: filing, photocopying, faxing, and data entry.
  • Processed customer orders as well as troubleshoot customer inquiries.
  • Maintained customer databases in Microsoft applications and other company security software.
Candidate Info
6
years in
workforce
4
years
at this job
Business Administration
10

Call Center Operator

  • Answers all incoming calls to the facility.
  • Assists with the answering of the code line for both campuses and clinics.
  • Have obtained the title of Top Operator for over six months, answering over 9,000 calls a month.
  • Provides exceptional care without exception to all patients and employees at all times.
  • Switchboard operators are the first to make contact with the patients and have to provide the best communication skills in order to keep a healthy and satisfied patient.
Candidate Info
13
years in
workforce
5
years
at this job
HS
High School Diploma
AS
Criminal Justice

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