Call Center Associate Resume Samples

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Call Center Associates provide customer support over the phone. Typical job duties seen on a Call Center Associate example resume are taking incoming phone calls, following communication scripts, identifying customer issues, offering solutions, managing client accounts, cultivating customer relationships, selling products, and keeping conversation records. Based on our selection of resumes in the area, essential job requirements are customer service, telephone etiquette, being able to follow instructions, tact and diplomacy, and conflict resolution. Most candidates for this job hold a high school diploma or are college students.

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1

Call Center Associate

  • Utilized consistent and exceptional customer service skills to discuss available home loan products
  • Provided clear understanding of role in all outbound calls and transfers to loan processors. Followed all agency policy and procedures
  • Assisted potential customers by answering questions and responding to requests
  • Updated knowledge of loans through professional development and educational opportunities
Candidate Info
1
year in
workforce
6
months
at this job
AS
North Orange County Rop
2

Technical Call Center Associate

  • Troubleshoot to restore malfunctioning equipment to working order in the call center.
  • Answer calls providing front line assistance to call center associate.
  • Assist new associates as needed/provide on the job training to new hires or other individuals.
  • Answer calls from retailer's to provide prompt, accurate service including downloads, supply request, dispatch, troubleshooting and problem escalations.
  • Promote and enhance excellent customer relations.
Candidate Info
13
years in
workforce
1
month
at this job
Business Management
3

Call Center Associate

  • Answered calls regarding members Accounts, product and services and policies.
  • Review member relationship to offer products and services that meet the member's financial needs.
  • Achieve and meet average handle time while providing excellent customer service
Candidate Info
7
years in
workforce
2
years
at this job
HS
Pharmacy Aide
C
Nursing
4

Call Center Associate

  • Raise money for scholarships distributed on campus
  • Reach out to Alumni of Valparaiso University to discuss prior academic career
  • Ask alumni and parents to assist in fundraising for the progression of academic programs on campus
Candidate Info
5
years in
workforce
8
months
at this job
BA
Political Science
5

Call Center Associate

  • Take inbound calls for online order placement
  • Answer inquiries while maintaining and updating customer database
  • Accurate and efficient order entry and maintenance of customer flies
Candidate Info
11
years in
workforce
10
months
at this job
AS
Associate of Science
BA
Interpersonal And Public Communication
6

Call Center Associate /manager

  • Conformation calls
  • Booking reservations
  • Ensuring proper protocols were provided for complaints
  • Noting accounts
  • Providing information about products and services
  • Opening / Closing the center
Candidate Info
4
years in
workforce
7
months
at this job
HS
High School Diploma

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