Call Agent Resume Samples

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Call Agents are responsible for assisting a company’s clients over the phone. These employees work in a variety of industries and are responsible for: taking incoming phone calls, collecting client information, opening and managing client accounts, answering to client inquiries, and accomplishing sales goals. The ideal candidate for the job should be able to demonstrate the following skills in their resumes: strong communication abilities, telephone etiquette, perseverance, being able to stay calm under pressure, and attention to details. Successful resume samples in the field make display of a high school diploma, while many Call Agents are graduating students.

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1

Call Agent/wireless Care Representative

  • Served as an agent representative for Samsung
  • Accepted inbound calls for customers of Samsung regarding home appliance deliveries
  • Answered incoming calls from prospective customers to explain services and products offered
  • Became proficient with client programs and developed product knowledge
  • Recorded and verified names, addresses, purchases and reactions of prospective customers.
  • Entered customer's information to access account/shipping info for orders
Candidate Info
3
years in
workforce
4
months
at this job
BA
Sports Science
2

Call Agent/rta Traffic

  • Managed customer technical and product support needs through call center atmosphere.
  • Met Agent NPS scores on a consistent basis (Scores based on customers rating of calls)
  • Promoted within 2 months to an operational position that handled call questions and agent operational issues.
Candidate Info
5
years in
workforce
11
months
at this job
3

Call Agent

  • Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner.
  • Maintain customer satisfaction.
  • Enter call data into a computerized tracking system.
  • Collaborate with other DoITT and CUNY Program staff as needed.
Candidate Info
3
years in
workforce
10
months
at this job
BA
Biology
4

JMS On-call Agent

  • Oversee all electronic monitoring under the care of from the hours of 4:30pm-7:00am
  • Managing all electronic monitoring for Pre-Trial/Bail office from 11pm-7am.
  • Utilize online programs to track and investigate multiple alert cases (tampers, unit issues, unscheduled leaves and returns).
  • Utilize online tracking software such as: soberlink, sentinel offender services (sentrak), and veritracks (gps).
  • Responsible for making contact with defendants in violation, keeping open contact with probation officer on duty, and using discretion while dealing with each unique situation.
Candidate Info
8
years in
workforce
2
years
at this job
BA
Liberal Arts
English
5

Customer Service Representative/call Agent

  • Accurately represented multiple companies nationally and globally.
  • Wrote detailed, accurate reports of each call received.
  • Commended for multitasking abilities and interpersonal skills.
Candidate Info
3
years in
workforce
1
year
at this job
BA
Experimental Psychology
6

Call Agent

Review soft payments for collections department of cable bill and or wifi accounts.

  • Assist customers with their accounts and interruption dates and payment scheduling handle call time.
  • Make account notations on all accounts.
  • Make sure accounts are handled by payments and review dates
Candidate Info
1
year in
workforce
2
months
at this job
HS
High School Diploma
BS
Criminal Justice
7

Senior Call Agent

  • Communicate policy and procedural changes with senior leadership and elected officials, process calls from public and provide information on all City departments, creating service requests when appropriate
  • Senior call agent assisting peers with problem solving, trains new employees in proficiency of operating procedures.
  • Developed new employee skill sets. Coordinates with liaisons to integrate and update information.
  • Cashier clerk processing bonds, tickets, various court monetary operations
  • Mail processor handling various court processes for client case status changes
Candidate Info
32
years in
workforce
24
years
at this job
Social Studies
8

Call Agent

  • Make outbound calls to interested students that fill out information about furthering their education.
  • Verify information they input is correct and updated.
  • Set up appointment for interested student to visit and tour the college.
  • Get them over to admissions at the college so they can get further assisted.
Candidate Info
7
years in
workforce
5
months
at this job
HS
High School Diploma
9

Call Agent/customer Support

  • Resolve customer complaints, orders, errors, account questions, billing, cancelations, and other queries via phone, email, mail, or social media.
  • Assist with placement of orders, refunds, or exchanges.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Build sustainable relationships of trust through open and interactive communication
Candidate Info
24
years in
workforce
6
months
at this job
HS
High School Diploma
New Jersey
Nursing Asistant
10

Call Agent

  • Answering calls from customers in reference to orders of products and services.
  • Answering emails from customer orders of products and services.
  • Logging calls and emails from customers about products and services.
Candidate Info
4
years in
workforce
10
months
at this job
AA
Psychology

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